2. Example Questions for Poker
• What would you say motivates you?
• Why do you do what you do?
• What does success mean to you?
• How do you reward yourself for achievement?
• How can organisations best play to your strengths?
• What attributes do others recognise in you?
• Where (or who) can you go to, to get support?
• What has been the greatest challenge you have overcome?
3. Objectives
• Explain what coaching is and how it is
different to other development tools
• Identify key skills needed to be an
effective coach
• Practice some incisive coaching questions
in a safe and fun environment
5. A coach is a collaborative
partner who works with the
learner to help them
achieve goals, solve
problems, learn and
develop.
Caplan 2003
Unlocking a person’s
potential to maximise
their own performance
Whitmore 1996
The art of facilitating the
performance, learning
and development of
another.
Downey 1999
6. A process of working with another person in which:
Coaching facilitates use of their own resources to bring about positive change
Mentoring uses the resources of the coach/mentor to bring about positive change
7. Skills Performance Developmental Transformational
Internal coach
The Coaching Continuum, Coaching, Mentoring and Organisational Consultancy,
Hawkins Peter & Smith Nick, Open University Press, 2006
Manager
External
coach
Leader as
coach
Coaching Continuum
8. Tell me…
I see,
Mmm, OK
So what you are saying is..
Let me check I’ve got this right..
That must be a
challenge…
Ask
Question
Listen
Acknowledge/
Summarise
Comment
(briefly)
The coaching
conversation cycle
follows a different
path to the usual
conversation
pattern of “I Talk –
You Talk”
Aim for 25% You
and
75% the Client
talking
11. Session 1:
• What is it you would like to achieve?
• Tell me what’s happening now with
that?
• What else is going on?
• So what have you considered?
• What else might you consider?
• What needs to happen to move that
forward? (ask them to commit)
12. Session 2:
• What would you like to improve on?
• What’s happening/not happening?
• If you had all the resources you need
how would you go about it?
• What could you do to influence this?
• Who could help with that?
• So what will you do following this
seminar? (ask them to commit)
13. GROW – Define the Goal
What would you like to achieve ?
What would be a good outcome ?
How will you know when you have achieved it ?
What will achieving it mean for you ?
…………. ?
Specific
Measurable
Achievable (and appealing !)
Realistic
Timed
14. GROW – Exploring
the current
Reality
What is the situation now ?
What is happening?
What have you tried already ?
What is stopping you ?
….…?
15. GROW – Identifying
Options and possibilities
How might you …?
What else could you do?
What would challenge you?
What options have you not explored?
…?
(Of these options … what do you find
most interesting?)
16. GROW – Agreeing Way
Forward
What are the next steps you will
take?
On a scale of 1-10 how committed
(or confident) do you feel?
What if anything might prevent you?
How will you address that?
What support, resources do you
need?
…?
17. Consolidation
What do I want to achieve
from coaching others?
How does my work place and
environment support that?
How might I incorporate
coaching skills into my role?
What are my next steps and
how committed am I?
18. Be the coach
• ILM Certificate or Diploma
• Level 3 is great for First Line Managers or
Team Managers in organisations
• Level 5 is ideal for middle managers or
for coaching small businesses and start
ups
• Level 7 is ideal for people who want to
move into executive coaching or
mentoring at senior/strategic level
This is the best thing I have done professionally. I joined the
programme mainly for my own development and it delivered
that. More than that, the ILM Level 7 programme now helps me
add even more value in my role as Director of a successful HR
Consultancy. I would recommend the No Guru ILM programme
to anyone who wants to develop their own coaching &
mentoring offering
Helen Klepper C4P Management Solutions
19. Be the coach
• Next course 23/24th March Liverpool
• 6 Sessions
• Monthly ILM informal drop in sessions
to accelerate progress
• ILM Membership during study period
• Course manual
• ILM Registration, Assessment and
Certification
• Invitation to events from No Guru
Thanks for a great couple of days - all your input, experience and
insights alongside Johns fabulous delivery style and expert
knowledge is making the course a real pleasure. Paul Blott