1. The Power of
Resiliency
Successfully Negotiate
Life’s Twists and Turns
© 2011 Magellan Health Services, Inc.

2. Learning Objectives
 Define resiliency
 Assess your own resiliency
 Identify actions to enhance resiliency
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3. What is Resiliency?
“I haven’t failed. I’ve identified 10,000 ways that don’t work”
-Thomas Edison
“I have missed more than 9,000 shots in my career. I have lost almost 300
games. On 26 occasions I have been entrusted to take the game winning
hot... and I missed. I have failed over and over and over again in my life.
And that's precisely why I succeed.” -Michael Jordan
“We can either watch life from the sidelines, or actively participate...Either
we let self-doubt and feelings of inadequacy prevent us from realizing our
potential, or embrace the fact that when we turn our attention away from
ourselves, our potential is limitless.” -Christopher Reeve
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4. Resilient People….
See mistakes as
Use humor to get
learning opportunities
through difficult times
not failures
Are flexible in their Creatively problem
approach to life solve
Siebert, Al (2010). The Survivor Personality. NY: Penguin Group, Inc.
Magellan Health Services, Inc. | 4

5. How Resilient are You?
Please use this time to complete and score the Resiliency
Assessment on pages 1-3 of your handouts.
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6. Building Your Resiliency
Developed by Dr. Al Siebert
Take an
Nurture Foster a Maintain
active
your strong Continue an
approach
health & sense of to learn adaptable
to solve
well-being “self” outlook
problems
Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from
Setbacks. CA: Berrett-Koehler Publishers
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7. Nurture Your Health and Wellbeing
Key Points:
• Events are neutral-they are neither stressful nor non-stressful. It is our
internal response to events that can induce a stress reaction.
• We have the ability to determine our internal response.
• People who are resilient manage their internal responses by taking care of
their mental/spiritual/physical/emotional health, even during times of crisis.
Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from
Setbacks. CA: Berrett-Koehler Publishers
Magellan Health Services, Inc. | 7

8. Nurture Your Health and Wellbeing
Fundamentals:
•Include physical activity
•Maintain routines
•Get enough sleep
•Eat a balance diet
•Avoid alcohol and other drugs
Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from
Setbacks. CA: Berrett-Koehler Publishers
Magellan Health Services, Inc. | 8

9. Nurture Your Health and Wellbeing
• Focus on the things that you can control.
• Increase your positive experiences by doing more of the things that
energize you or that bring you joy.
• Decrease your negative experiences by managing your exposure to
negative people/situations.
• Use your sense of humor
• Maintain relationships and ask for the support you need from others.
• Help me problem solve, just listen to me vent, tell me what you would do in
this situation.
Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from
Setbacks. CA: Berrett-Koehler Publishers
Magellan Health Services, Inc. | 9

10. Take an Active Approach to Solve Problems
We must think like survivors
rather than victims!
Focus on the things we can
do something about
rather than dwell on things
outside of our control!
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11. Steps to Problem Solving
Define the “real” problem based on what you can control
Identify the outcome you’d like
Generate options based on what you can control
Select an option and act
Evaluate and reassess
Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from
Setbacks. CA: Berrett-Koehler Publishers
Magellan Health Services, Inc. | 11

12. Foster a Strong Sense of “Self”
Self-confidence-The expectations that you have for yourself.
“I will succeed” vs. “This is too much to handle”
Self-esteem-What you think of yourself. You may not always get
compliments from others, even if you deserve them. Self-esteem
means that you think highly of yourself and can give yourself the
compliments you deserve rather than relying on others to give
them to you.
Self-concept- Answers the question, “Who am I?” If I define myself
by job title or income, what happens when those things change?
Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from
Setbacks. CA: Berrett-Koehler Publishers
Magellan Health Services, Inc. | 12

13. Foster a Strong Sense of “Self”
Enhance your self-confidence by:
• Making a list of your accomplishments and telling others about them
• Spending time with other self-confident people
• Setting a “stretch goal”
Enhance your self-esteem by:
• Making a list of your accomplishments and praising yourself!
• When you are given a compliment respond with a simple “thank you”
and enjoy the feeling
Enhance your self-concept by:
• Thinking of yourself in terms of your internal qualities rather than roles
or titles; what makes you who you are?
Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from
Setbacks. CA: Berrett-Koehler Publishers
Magellan Health Services, Inc. | 13

14. Continue to Learn
Be curious
Ask questions
Learn from experiences
Learn from watching others
Listen to feedback
Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from
Setbacks. CA: Berrett-Koehler Publishers Magellan Health Services, Inc. | 14

15. Maintain an Adaptable Outlook
• Use challenging times as learning opportunities
• Identify strategies that you used to negotiate past challenging
situations.
• Ask yourself:
• What strengths/talents do I have to utilize in this situation?
• How can I turn this to my advantage?
• What unusual opportunity has this created?
• What can I learn from this experience?
Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from
Setbacks. CA: Berrett-Koehler Publishers
Magellan Health Services, Inc. | 15

16. Maintain an Adaptable Outlook
Have Reasonable Expectations
Do you expect life to always go as you want it to go?
• The airplane to leave on time
• The recognition you think you have earned
Do you expect things to stay the same and never change?
• Your job description or reporting hierarchy
• Your relationships
If so you may be setting yourself up for disappointment!
What unrealistic expectations do you have?
Siebert, Al (2005). The Resiliency Advantage. Master Change, Thrive Under Pressure, and Bounce Back from
Setbacks. CA: Berrett-Koehler Publishers
Magellan Health Services, Inc. | 16

17. In Summary
“Life is not fair and that can be very good for you”
-Al Siebert
Siebert, Al (2010) The Survivor Personality. NY: Penguin Group, Inc.
Magellan Health Services, Inc. | 17

18. References and Additional Resources
Brooks, Robert & Goldstein, Sam (2001), Raising Resilient Children. NY:
McGraw-Hill.
Magellan Health Services: www.magellanhealth.com/member
Siebert, Al (2005). The Resiliency Advantage.CA: Berrett-Koehler
Publishers, Inc.
Siebert, Al (2010). The Survivor Personality. NY: Penguin Group, Inc.
The Resiliency Center: http://www.resiliencycenter.com/
Magellan Health Services, Inc. | 18

19. Your Employee Assistance Program
Call toll-free or visit us at
www.MagellanHealth.com/member
24 hours a day/7 days a week
Thank you!
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