We spend a lot of time thinking about the Developer Experience for those that are consuming our APIs. “Are our resources up to date? Are we missing any key examples? Are these documents easy to find?” But how often do we take a step back to ensure our developers are succeeding, and what does success for our partners even look like? In this talk, Zameer discusses the idea of Developer Success Management, and how you can begin levelling up your API offerings with services and tools that benefit your users.

1. From Developer Experience
To Developer Success
Zameer Masjedee

5. 800,000+ $100+ Billion
Shopify by the Numbers
Merchants Total Sales on Shopify

11. Shopify by the Numbers
2,500+
Public Apps

13. The Developer Support Team

14. The Developer Support Team
Launched in 2015 → Team.size == 1

15. The Developer Support Team
Launched in 2015 → Team.size == 1
Launched in 2016 → Team.size == 3

16. The Developer Support Team
Launched in 2015 → Team.size == 1
Launched in 2016 → Team.size == 3
Launched in 2017 → Team.size == 4

17. The Developer Support Team
Launched in 2015 → Team.size == 1
Launched in 2016 → Team.size == 3
Launched in 2017 → Team.size == 4
Launched i Today → Team.size == 10

24. The Tipping Point

25. “They are getting a bit frustrated
with the lack of answers and
understanding when they report
issues to Support.”

26. Developer Success

27. • Solutions Engineering
Developer Success

28. • Solutions Engineering
• Optimization
Developer Success

29. • Solutions Engineering
• Optimization
• Opportunity
Developer Success

30. • Solutions Engineering
• Optimization
• Opportunity
Developer Success

31. Do you need to
revamp?

32. Developer Success

33. Developer Success
MVP

34. MVP Goals

35. • Involvement in Product Cycle
MVP Goals

36. • Involvement in Product Cycle
• “Oh Shit” Button
MVP Goals

37. • Involvement in Product Cycle
• “Oh Shit” Button
• Better Data
MVP Goals

38. • Involvement in Product Cycle
• “Oh Shit” Button
• Better Data
• Improved Efficiency*
MVP Goals

42. What Does Good Look
Like?

43. Higher Standard of
Apps

44. Strong Bi-Directional
Relationships

45. Thanks!