This document discusses establishing a quality culture in educational organizations. It defines quality culture as an organizational value system that results in an environment conducive to continual quality improvement. The document recommends assessing current culture, planning improvements, modeling desired behaviors, training staff, and reinforcing quality attitudes and behaviors to establish a strong quality culture foundation. A 10-step model is provided that includes understanding culture, assessing it, planning changes, expecting quality, and maintaining improvements over time.

1. MASTER OF EDUCATION OF STRATEGIC
MANAGEMENTAND LEADERSHIP (ED 705)
QUALITY MANAGEMENT FOR
INTERNATIONAL EDUCATIONAL LEADERS
CHANGING LEADER TO ACTIVATE CHANGE
LAYING THE FOUNDATION FOR QUALITY CULTURE
Presenter: Nour Amera Binti Md Nordin
Student ID: 2014285724
Lecturer Name: Dr Norshidah Binti Mohammed
Noordin(PhD)

2. WHAT IS CULTURE

3. THE MEANING OF CULTURE
Henry Mintzberg on Culture
“Culture is the soul of the organization ,the
beliefs and values, and how they are
manifested .
I think of the structure as the skeleton, and
as the flesh and blood.
And culture is the soul that holds the thing
together and gives it life force.”

4. QUALITY CULTURE
“An organizational value system that results in an
environment that is conducive to the establishment
and continual improvement of Quality"

5. CHANGING LEADER TO
ACTIVATE CHANGE
How does one know or how can tell it will be
necessary to change leader in order to change
the organization?
“Senior Executives who fail to comprehend the
need to change, who fail to create a sense of
urgency when needed and who fail to follow
through the changes they initiated are poor
candidates to lead an organization through a
major culture change.”

6. Several question that can be used by the
senior executives for self assessment or by the
organization in making it own assessment of
the need of new leadership
 Knowledgeable
 Vision
 Sense of urgency
 Obstacles
 Initiatives
 Employee empowerment

7. LAYING THE FOUNDATION
FOR QUALITY CULTURE
 Establishing a Quality Culture is lot like constructing
a building.
 According to Peter Scholtes
“Management should begin by developing
understanding of “laws” of organizational change
they are:
 Understand the History behind the Current Culture,
 Don’t Tamper with Systems – Improve Them,
 Be prepared to Listen and Observe,
 Involve Everyone Affected by Change in Making It

8. 10 STEPS MODEL THAT QUALITY PROFESSIONAL
CAN USE TO ESTABLISH A SOLID FOUNDATION
FOR A QUALITY CULTURE IN ANY
ORGANIZATION

9. 10 STEPS MODEL THAT QUALITY PROFESSIONAL
CAN USE TO ESTABLISH A SOLID FOUNDATION
FOR A QUALITY CULTURE IN ANY
ORGANIZATION
1. UNDERSTAND
2. ASSESS
3. PLAN
4. EXPECT
5. MODEL
6. ORIENT
7. MENTOR
8. TRAIN
9. MONITOR
10. REINFORCE AND MAINTAIN QUALITY

10. UNDERSTAND
 Quality professional needs to understand
the culture as a concept.
 Relate the concept of the quality culture
with their roles in order to establish and
maintain quality culture.
Example: school administrator (principal)
need to understand the quality culture and
link their roles with it in order to establish and
maintain the quality culture.

11. ASSESS
 Quality culture assessment
 There is an instrument use to assess the
quality culture
 Assessment guide in developing an
organization
 Example : FIGURE 6

12. PLAN
 Develop a comprehensive plan for
establishing a quality culture
 Specific plan should be planned for
correcting the problem that appears.
 Example: Policy in education (Malaysia
Education Blueprint )

13. EXPECT
 Corporate culture is one of the phenomenon
in which you get what you expect
 Make sure that all the personnel know that
quality- positive attitudes and behaviour are
expected
 Expectation that have been set by the
organization can be achieve through 8 ways
Example: refer to page 56 text book

14. MODEL
 Executives, managers and managers as the
role model in the organization.
 The personnel expected to have good
behaviours and attitudes‘
 “ACTION speak more than WORDS”
Example: Principal should shows good attitude's
and behaviour to serve as role model.

15. ORIENT
 New employee orientation should have
comprehensive component.
 Relates what the company expected about
quality in their orientation programs.
Example:

16. MENTOR
 Mentor play important role in
development of the employee
 Helping new personnel in providing
technical assistant
 Developing quality need positive
attitudes' and good behaviour of both
mentor and employee.
Example:

17. TRAIN
 Providing quality training at all level
 Quality training program should include
both attitudinal and behavioural topics.
 “HOW” and “WHY”
 Competition- employee plays important
roles in helping organizational to achieve
a good quality culture.

18. MONITOR
 Habitual
 Attitudes and behaviour if it continues tend to
becomes habitual.
 Habitual is difficult to change
 Need to be corrected immediately
Example: Principal need to monitor and report
the bad behaviours through continuously
observed and reinforced the matters

19. REINFORCE AND MAINTAINING
QUALITY
 In order to maintain a quality culture the
organization need to reinforces the
quality related to the attitudes and
behaviours that they expect from the
personnel.
 Recognition and reward system
 Quality related attitudes and behaviours
should be factors in all decision about:
Raises, promotions and recognition award.

20. CONCLUSION