A presentation given to the NSW KM Forum by Annette Clancy, 21 June 2011

1. Managing knowledge we
don t want
Emotion in Organisations
Sydney 21 June 2011
@annetteclancy
www.inter-actions.biz

2. emotion at work
assumptions?

3. ..the more bureaucracy is dehumanized the
more completely it succeeds in eliminating
from official business love, hatred and all
purely personal, irrational and emotional
elements which escape calculation. This is the
specific nature of bureaucracy and it is
appraised as its special value
Max Weber, 1946

4. Leave at the door
Personal
Text
Unpredictable
Out of control
Irrational
‘managed’

5. Emotion engineering

7. Smile industries
Control of employees’
emotion for commercial
gain
Emotional
Labour
‘Inside-out’ smile
‘Fake it till you
make it’
Emotional labourers

9. Emotional Intelligence
‘An optimistic route to optimi
outcom
Fineman, 20

10. What is this telling us?

11. What might happen if?
Leaders felt empowered to express emotion?
We suspended moral judgement?
Orgs were real not idealised?
Relationship management was
everybody’s business?
We viewed emotion as a source of
systemic intelligence?

12. References
FINEMAN, S. 2006. On Being Positive: Concerns and Counterpoints. Academy of Management
Review, 31, 270-291.
WEBER, M. 1946. From Max Weber: Essays in Sociology, New York, Oxford University Press.