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Exploiting the human weakness
         www.niiconsulting.com



     Presentation by: Wasim ‘washal’ Halani
         Network Intelligence India Pvt. Ltd.
Network Intelligence, incorporated in 2001, is a
 committed and well-recognized provider of services,
   solutions and products in the IT Governance, Risk
        Management, and Compliance space. Our
 professionals have made a mark for themselves with
highly satisfied clients all across the globe supported
 by our offices in India and the Middle East. As an ISO
 27001-certified company ourselves, we are strongly
 positioned to understand your needs and deliver the
     right answers to your security and compliance
  requirements. We have won accolades at numerous
  national and international forums and conferences.
   Our work truly speaks for itself and our clients are
the strongest testimony to the quality of our services!
   Information security
    at every organization
    is one of the most
    important aspects!

   It is people who
    handle this
    information

   Social Engineering is
    exploiting the
    weakness link – the
    employees


                            www.niiconsulting.com
“Social Engineering is the act of manipulating
  people into performing actions or divulging
  confidential information, rather than by
  breaking in or using technical hacking
  techniques; essentially a fancier, more
  technical way of lying.”

                                         [Source: Wikipedia]




                         www.niiconsulting.com
www.niiconsulting.com
www.niiconsulting.com
   Wordpress vulnerability on the blogs of their
         websites

Kevin ‘don’t call me a security expert’ Mitnick




                                             Dan ‘I smile when I am hacked’ Kaminsky




                                            www.niiconsulting.com
 Phishing
 Baiting
 Identity Theft
 Dumpster Diving
 Email Scams
 Use of Authority
 Request for Help
 Indulging Curiosity
 Exploiting Greed
=Abuse of Trust


                        www.niiconsulting.com
   IT/ITES Company
   Two offices
   About 400 – 500 employees
   We had previously conducted other security
    projects for them
   Guards were familiar with us
   We also knew a few people from our previous
    projects




                          www.niiconsulting.com
   Only 3 people in the organization aware of
    the exercise
   Obtain ‘get-out-of-jail-free’ card!
   Bought a spy pen-cam
   Create fake authorization letters
    ◦ Fake letterhead (thank-you Photoshop)
    ◦ Fake signatures
    ◦ Fake content
   Understand the organization’s process flow
   Obtain employee list
   Define ‘targets’
   Security Auditor
    ◦ Surprise audit on behalf of Government Agency
    ◦ Chinese attacks on Indian institution (same-day
      newspaper headlines )
   College Student
    ◦ Research project
   Customer
    ◦ Call-center
   Phishing
   Social Networking
www.niiconsulting.com
   Visit the office
   Convince the guard to let me in for the
    surprise security audit
    ◦ “It won’t be a surprise if you tell anyone”
   Once again we interviewed people
    ◦ Some suspicious
    ◦ Reading is not verifying
   Dumpster diving




                                 www.niiconsulting.com
   Gain unauthorized access
   Stay back late, after almost all employees left
    ◦ Photograph the office
   ‘Steal’ sensitive documents
    ◦ From open drawers
   Check personal folders kept on desks
   Sensitive information on technologies used
   Network architecture revealed
   Lot of technical information revealed to
    “college student” doing a project, as well as
    journalist
   Found bundle of official letter heads in store-
    room
   Gained access to the Server Rooms




                            www.niiconsulting.com
   We registered a domain with a single letter
    difference
    ◦ Registered email accounts
   Prepared a ‘Employee Complaint/Feedback
    Form’
    ◦ Company header, styling etc.
   Sent out mails to on behalf of HR person
   Employees are asked to enter their
    ‘credentials’ to log in to the system
   The final page has a PDF that is to be
    downloaded as a ‘unique token number’

                                  www.niiconsulting.com
www.niiconsulting.com
   About 10 users entered their credentials
    which we captured
   No one downloaded the PDF 
   Took about 10-15 mins. for HR dept. to be
    alerted
    ◦ They sent out an email denying the fake email
   One employee had a discussion with HR and
    responded back to our email address




                               www.niiconsulting.com
   Linkedin
    ◦ Fake employee profile
      Searched for people not listed in the network
    ◦ Joined the company ‘network’
    ◦ Sent out invites
   Facebook
    ◦ Multiple fake profiles
      Added each other as friends




                                 www.niiconsulting.com
www.niiconsulting.com
   Turns out they had a new employee
   Everyone thought his was the ‘fake’ profile
   Very difficult to identify the real profile
   ‘Attractive’ profiles  receive friend requests




                             www.niiconsulting.com
www.niiconsulting.com
   Confidential…




                     www.niiconsulting.com
Contact:
 wasim.halani@niiconsulting.com
 http://www.niiconsulting.com
 @washalsec



                         www.niiconsulting.com

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Social Engineering Case Study by Wasim Halani

  • 1. Exploiting the human weakness www.niiconsulting.com Presentation by: Wasim ‘washal’ Halani Network Intelligence India Pvt. Ltd.
  • 2. Network Intelligence, incorporated in 2001, is a committed and well-recognized provider of services, solutions and products in the IT Governance, Risk Management, and Compliance space. Our professionals have made a mark for themselves with highly satisfied clients all across the globe supported by our offices in India and the Middle East. As an ISO 27001-certified company ourselves, we are strongly positioned to understand your needs and deliver the right answers to your security and compliance requirements. We have won accolades at numerous national and international forums and conferences. Our work truly speaks for itself and our clients are the strongest testimony to the quality of our services!
  • 3. Information security at every organization is one of the most important aspects!  It is people who handle this information  Social Engineering is exploiting the weakness link – the employees www.niiconsulting.com
  • 4. “Social Engineering is the act of manipulating people into performing actions or divulging confidential information, rather than by breaking in or using technical hacking techniques; essentially a fancier, more technical way of lying.” [Source: Wikipedia] www.niiconsulting.com
  • 7.
  • 8.
  • 9. Wordpress vulnerability on the blogs of their websites Kevin ‘don’t call me a security expert’ Mitnick Dan ‘I smile when I am hacked’ Kaminsky www.niiconsulting.com
  • 10.
  • 11.  Phishing  Baiting  Identity Theft  Dumpster Diving  Email Scams  Use of Authority  Request for Help  Indulging Curiosity  Exploiting Greed =Abuse of Trust www.niiconsulting.com
  • 12. IT/ITES Company  Two offices  About 400 – 500 employees  We had previously conducted other security projects for them  Guards were familiar with us  We also knew a few people from our previous projects www.niiconsulting.com
  • 13.
  • 14. Only 3 people in the organization aware of the exercise  Obtain ‘get-out-of-jail-free’ card!  Bought a spy pen-cam  Create fake authorization letters ◦ Fake letterhead (thank-you Photoshop) ◦ Fake signatures ◦ Fake content  Understand the organization’s process flow  Obtain employee list  Define ‘targets’
  • 15. Security Auditor ◦ Surprise audit on behalf of Government Agency ◦ Chinese attacks on Indian institution (same-day newspaper headlines )  College Student ◦ Research project  Customer ◦ Call-center  Phishing  Social Networking
  • 17. Visit the office  Convince the guard to let me in for the surprise security audit ◦ “It won’t be a surprise if you tell anyone”  Once again we interviewed people ◦ Some suspicious ◦ Reading is not verifying  Dumpster diving www.niiconsulting.com
  • 18. Gain unauthorized access  Stay back late, after almost all employees left ◦ Photograph the office  ‘Steal’ sensitive documents ◦ From open drawers  Check personal folders kept on desks
  • 19.
  • 20. Sensitive information on technologies used  Network architecture revealed  Lot of technical information revealed to “college student” doing a project, as well as journalist  Found bundle of official letter heads in store- room  Gained access to the Server Rooms www.niiconsulting.com
  • 21.
  • 22. We registered a domain with a single letter difference ◦ Registered email accounts  Prepared a ‘Employee Complaint/Feedback Form’ ◦ Company header, styling etc.  Sent out mails to on behalf of HR person  Employees are asked to enter their ‘credentials’ to log in to the system  The final page has a PDF that is to be downloaded as a ‘unique token number’ www.niiconsulting.com
  • 24. About 10 users entered their credentials which we captured  No one downloaded the PDF   Took about 10-15 mins. for HR dept. to be alerted ◦ They sent out an email denying the fake email  One employee had a discussion with HR and responded back to our email address www.niiconsulting.com
  • 25. Linkedin ◦ Fake employee profile  Searched for people not listed in the network ◦ Joined the company ‘network’ ◦ Sent out invites  Facebook ◦ Multiple fake profiles  Added each other as friends www.niiconsulting.com
  • 27.
  • 28. Turns out they had a new employee  Everyone thought his was the ‘fake’ profile  Very difficult to identify the real profile  ‘Attractive’ profiles  receive friend requests www.niiconsulting.com
  • 30. Confidential… www.niiconsulting.com