Every enterprise content management (ECM) system has some form of search. Yet, almost 75% of users recreate content—even when they know it already exists. Why is it after so many years of ECM we still struggle to find what we’re looking for? Join us for this webinar to get answers to this question and discover helpful tips to make finding content as easy as searching. You’ll learn how to: - Ensure your content management system aligns to your business data model and makes sense to your people - Build relationships between content and data, including contracts, statements, customer data, and more - Manage compound business objects and track where content has been used or published.

1. TheFutureof Searchfor
EnterpriseContent
Management
LisaMcIntyre,ProductManager,
Nuxeo

2. The Survey Says
Finding Not Searching
Q&A
Agenda
1
2
3

3. TimeisMoney.
AndYet…

4. In 2018,Nuxeo asked 1,000 people
abouthowthey work with content.

5. US| GB 5

6. 25-34|35-44|45+ 6

7. Thesurvey found…

8. Overall,peopleprefersearch.
8
48% 48% 46%
42%
37%
Search bar Ask someone Search emailor Slack Search multiplesystems Browse

9. Butagemakesabigdifference.
9
0%
10%
20%
30%
40%
50%
60%
70%
Search bar Ask someone Search emailor
Slack
Search multiple
systems
Browse
25-34 35-44 45+
Finding content, by age
bracket
Under 35: grew up with
search and prefer it
45 & up: prefer informal and
more personal mechanisms

10. Takeaways
There isn’t a universally preferred
way to find content.
Content is widely distributed beyond
“formal” content management systems…
10

11. They recreatecontentthatthey
knowexists,justbecausethey
can’tfind it.
11
74%
12%
12%
3%
Yes, thishashappenedto mebefore
No, IalwaysfindwhatI need
No, Idon'tcreate contentin myjob
Lack visibilityto knowifwhatI'mlooking for exists
Also, 72% say they ask
others to recreate content

12. Theseare
expensive
problems.
12

13. 13
Costsforbig
companies…
…Notjustin
money
More time spent tracking
down information
Harder to “get away with
it” – costs of lawsuits
higher (GDPR)
Customer churn due to
bad experience
Failure to meet
expectations

14. WhattoDoAboutit?
14
Tools need to work the
way we work – our brains
aren’t hierarchical
Relationships are
important
Our tools should make it
easy to do the things we
need to do
Stay agile and design
around users
Listen to users / empathy

15. Finding.
Not
Searching.

16. Contextualbrowse Singlesourceoftruth
HowdoWEmakecontent
easiertofindandshare?
16
Powerfulsearch

17. 17
PowerfulSearch
Full textandkeywordsearch including:
• Context
• Attachments
• Comments
• Properties
• Related assets

18. 18
QuickSearch

19. ContextualBrowse
19
• Content structured the way
your business works
• Virtual hierarchies that adapt to
your needs
• Business-object based
navigation

20. HiddenBrowse
20

21. SingleSourceofTruth
21
Capturedisparateinformationinoneplaceviaintegrations

22. SingleSourceofTruth
22
• Sharingneedstobesecure–yeteasy • Cross-functionalworkflows(consumerandcompany)

23. Simple SearchingFindingBrowsingAsking

24. There need to be multiple ways for users
to find and share content
But all of them need to be powerful and
easy to use
The tools exist today to deliver this
1
2
3

25. Q&A

26. Thank
you!
LisaMcIntyre
ProductOwner