Personal Information
Organización/Lugar de trabajo
Greater Minneapolis-St. Paul Area United States
Ocupación
Customer Experience Management Strategist | Brand Evangelist | Omnichannel Service Designer
Sector
NGO / Public Service
Sitio web
http://mobilehealthnews.com
Acerca de
Customer Experience | Marketing Strategist | Loyalty | Brand | Omnichannel | Service Design
Yes, its’ true, I’m obsessed. Obsessed with helping companies treat customers better by accelerating customer-centric business models.
We all agree that putting Customers First is the right way to do business. The thing is, putting a customer-centric business model in place is more difficult than it seems. I know, I’ve played a key role in two customer-centric transformations – Best Buy and GE.
I help companies build life-long customers by leading customer experience transformations.
I do this by designing customer experience strategies and roadmaps that bring a company’s brand purpose to...
Etiquetas
customer experience
cx strategy
cx
experience design
cx transformation
cx roadmap
customer exp
millennial
millennials
tobacco decision
cvs
brand purpose
Ver más
Presentaciones
(4)Recomendaciones
(12)Service design, the next ten years
Livework Studio
•
Hace 6 años
Network Effects
a16z
•
Hace 8 años
Major stakeholders in health care delivery system
Pravara Institute of Medical Sciences (DU) Loni
•
Hace 7 años
Customer Journey Analytics and Big Data
McKinsey on Marketing & Sales
•
Hace 11 años
Transforming Customer Experience: From Moments to Journeys
McKinsey on Marketing & Sales
•
Hace 10 años
The new new competition - How digital platforms change competitive strategy
Platform Revolution
•
Hace 8 años
12 Reasons Customer Churn
Totango
•
Hace 8 años
Overview of Agile Methodology
Haresh Karkar
•
Hace 12 años
From Products to Services: A Service Design Crash Course
Jamin Hegeman
•
Hace 13 años
Competency-based Training and Development
Scholar Consultants
•
Hace 14 años
Competency mapping 1
nalinar
•
Hace 12 años
20 Graphic Design Resources that will Make you Master of the Game
Logo Design Guru
•
Hace 8 años
Personal Information
Organización/Lugar de trabajo
Greater Minneapolis-St. Paul Area United States
Ocupación
Customer Experience Management Strategist | Brand Evangelist | Omnichannel Service Designer
Sector
NGO / Public Service
Sitio web
http://mobilehealthnews.com
Acerca de
Customer Experience | Marketing Strategist | Loyalty | Brand | Omnichannel | Service Design
Yes, its’ true, I’m obsessed. Obsessed with helping companies treat customers better by accelerating customer-centric business models.
We all agree that putting Customers First is the right way to do business. The thing is, putting a customer-centric business model in place is more difficult than it seems. I know, I’ve played a key role in two customer-centric transformations – Best Buy and GE.
I help companies build life-long customers by leading customer experience transformations.
I do this by designing customer experience strategies and roadmaps that bring a company’s brand purpose to...
Etiquetas
customer experience
cx strategy
cx
experience design
cx transformation
cx roadmap
customer exp
millennial
millennials
tobacco decision
cvs
brand purpose
Ver más