1. Life after LibQUAL+TM
Presented by Olga Koz

2. Interpretation
Synthesis
Action
Presentation

3. The purpose, the perspective, applicability, and limitations
Input metric
Process
metrics
Output
metrics
Outcome
metrics
Performance
metrics
LibQual
Environment
evaluation

4. Interpretation of raw data
• Identify service
gaps/gap analysis
• Relationship between
a few variables within
LibQual: space/ e-
resources use

6. • Relationship between LibQual metrics and
other metrics (input, output, process,
outcomes)
• Benchmarking
• Prediction & trend metrics: latitudinal
comparison of surveys

7. • Easy to fix problems
• Balanced Scorecard
• Evidence – based planning
• Targeted assessment (causation, asking
more questions)

8. Presentation
UMASS Dashboard based on Tableau
software
North Carolina State U.