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Closing the Back Door: It’s
Not about Numbers, It’s
about People
Eric Tuininga, Sales Manager at The City
Eric Tuininga
+ MA Communication Bethel University, St. Paul, MN
+ Sales Manager at The City by Zondervan
+ 6 years on staff with Young Life
+ 3 years on staff with Calvary Baptist Church
+ Favorite quote: “Kids don’t care how much you know
  until they know how much you care.” –Jim Rayburn,
  Founder of Young Life
+ Twitter: @2ninga
Special Thanks To:
•The Austin Stone- Austin, TX
•Seacoast- Charleston, SC
•Salem Chapel- Winston-Salem, NC
•Community Church- Guthrie, OK
•Westside Church- Vancouver, BC
•Celebration Center- North Bend, OR
•and many others




                                      onthecity.org
It’s not about numbers…



       …It’s about people




                            onthecity.org
Close the back door…



  …by opening the front door




                               onthecity.org
Assimilation:
-assimilated, assimilating


1. To take into the mind and
   thoroughly comprehend

2. To absorb into the culture or
   mores of a group

3. Giving people the best
   opportunity to get connected.
                         -Ryan Yep, The Austin Stone




                                                       onthecity.org
Check out Maurilio Amorim of the A-Group’s blog at


             http://ht.ly.4CbPe




                                                     onthecity.org
Begin with the end in mind.

•What’s the point of your assimilation process?

•How do you know when it’s over?




                                                  onthecity.org
Major Steps
1.   On-boarding (capture information)
2.   Assign to an individual to follow-up
3.   Reach Out
4.   Invite
5.   Inform
6.   Involve




                                            onthecity.org
On-boarding
Use many methods for connecting:
   •Greeters
   •Ushers
   •Welcome Center
   •Connect Desk
   •Connect Cards
   •The City Kiosk
   •Children’s Ministry
   •Other Technology (Facebook,
   Twitter, website, wufoo)
                                   onthecity.org
On-boarding
The members of the church are also
  part of the connection process.




                                     onthecity.org
On-boarding

Have a plan for the information.
 •Who gets it?
 •Where does it get stored?
 •Who has access to it later?




                                   onthecity.org
Assign to an individual for
follow-up
What are the characteristics of this person?
  •Passionate about the church
  •Outgoing/warm
  •Reliable




                                               onthecity.org
Assign to an individual for
follow-up
Equip them to follow up:
   •Tools
   •Training
   •Clear understanding of expectations




                                          onthecity.org
Reach Out

•Phone call
•Email
•Message on The City
•Personal visit
•Cookie Brigade




                       onthecity.org
Reach Out

This is personal.

It is about getting to know the
individual, not trying to add
another person to the
membership roll.




                                  onthecity.org
Invite
What would a new person be
      interested in?

  •Informational Session
  •Concert/Event
  •Small Group
  •Service Group




                             onthecity.org
Inform
•What are the next steps with the church?
•Are informational sessions available?
•How do they connect to service
opportunities?
•How do they connect to small groups?
•What might they be interested in based
on what you learned about them?




                                            onthecity.org
Inform
Informational Sessions- membership is a
huge hurdle for some, make it easy.

Clear Next Steps-
Salem Chapel: 1. The City 2. Small Group
3. Service Group

Seacoast: 1. The City 2. Newcomers
welcome reception (high information, low
commitment)


                                           onthecity.org
Inform
How can individuals discover on their
own?
   •The City
   •Website
   •Facebook
   •YouTube




                                        onthecity.org
Involve

It’s all about community




                           onthecity.org
Involve

        It’s all about community

•Small Groups
•Service Groups




                                   onthecity.org
How does The City help
  with assimilation?




                         onthecity.org
Closing the Back Door: It’s Not about Numbers, It’s about People
with Eric Tuininga


Brought to you by




Visit us at onthecity.org

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The City Conversation - Closing the Back Door

  • 1. Closing the Back Door: It’s Not about Numbers, It’s about People Eric Tuininga, Sales Manager at The City
  • 2. Eric Tuininga + MA Communication Bethel University, St. Paul, MN + Sales Manager at The City by Zondervan + 6 years on staff with Young Life + 3 years on staff with Calvary Baptist Church + Favorite quote: “Kids don’t care how much you know until they know how much you care.” –Jim Rayburn, Founder of Young Life + Twitter: @2ninga
  • 3. Special Thanks To: •The Austin Stone- Austin, TX •Seacoast- Charleston, SC •Salem Chapel- Winston-Salem, NC •Community Church- Guthrie, OK •Westside Church- Vancouver, BC •Celebration Center- North Bend, OR •and many others onthecity.org
  • 4. It’s not about numbers… …It’s about people onthecity.org
  • 5. Close the back door… …by opening the front door onthecity.org
  • 6. Assimilation: -assimilated, assimilating 1. To take into the mind and thoroughly comprehend 2. To absorb into the culture or mores of a group 3. Giving people the best opportunity to get connected. -Ryan Yep, The Austin Stone onthecity.org
  • 7. Check out Maurilio Amorim of the A-Group’s blog at http://ht.ly.4CbPe onthecity.org
  • 8. Begin with the end in mind. •What’s the point of your assimilation process? •How do you know when it’s over? onthecity.org
  • 9. Major Steps 1. On-boarding (capture information) 2. Assign to an individual to follow-up 3. Reach Out 4. Invite 5. Inform 6. Involve onthecity.org
  • 10. On-boarding Use many methods for connecting: •Greeters •Ushers •Welcome Center •Connect Desk •Connect Cards •The City Kiosk •Children’s Ministry •Other Technology (Facebook, Twitter, website, wufoo) onthecity.org
  • 11. On-boarding The members of the church are also part of the connection process. onthecity.org
  • 12. On-boarding Have a plan for the information. •Who gets it? •Where does it get stored? •Who has access to it later? onthecity.org
  • 13. Assign to an individual for follow-up What are the characteristics of this person? •Passionate about the church •Outgoing/warm •Reliable onthecity.org
  • 14. Assign to an individual for follow-up Equip them to follow up: •Tools •Training •Clear understanding of expectations onthecity.org
  • 15. Reach Out •Phone call •Email •Message on The City •Personal visit •Cookie Brigade onthecity.org
  • 16. Reach Out This is personal. It is about getting to know the individual, not trying to add another person to the membership roll. onthecity.org
  • 17. Invite What would a new person be interested in? •Informational Session •Concert/Event •Small Group •Service Group onthecity.org
  • 18. Inform •What are the next steps with the church? •Are informational sessions available? •How do they connect to service opportunities? •How do they connect to small groups? •What might they be interested in based on what you learned about them? onthecity.org
  • 19. Inform Informational Sessions- membership is a huge hurdle for some, make it easy. Clear Next Steps- Salem Chapel: 1. The City 2. Small Group 3. Service Group Seacoast: 1. The City 2. Newcomers welcome reception (high information, low commitment) onthecity.org
  • 20. Inform How can individuals discover on their own? •The City •Website •Facebook •YouTube onthecity.org
  • 21. Involve It’s all about community onthecity.org
  • 22. Involve It’s all about community •Small Groups •Service Groups onthecity.org
  • 23. How does The City help with assimilation? onthecity.org
  • 24. Closing the Back Door: It’s Not about Numbers, It’s about People with Eric Tuininga Brought to you by Visit us at onthecity.org