Embrace IT Operations Management with OpManager to get the visibility into your network, server & storage, application, and service layers. Find the exact fault in minutes and troubleshoot quickly.

1. Is it the app, server
or network?
Gain visibility into
IT Operations Management
with OpManager and find
an answer.

2. How IT has evolved today?
IT extends to all across the globe with virtualization & cloud computing tech.

3. What do the end users need?
Uninterrupted access to services from anywhere, anytime

4. Factors affecting Application
Performance
The problem could be anywhere:
• Faulty router configuration
• Switch port failure
• Server system resource scarcity
• Application failure
• Problem with ISP

5. Problem with disparate IT management tools
No unified
monitoring
Involves lot
of manual
effort to
identify the
fault
Increased
MTTD &
MTTR

6. IT Operations Management (ITOM) is
the Solution
• ITOM is a function of
Service Operation in ITILv3
• Involves day-to-day
management of IT
(Infrastructure components
& applications) tasks and
business service operations

7. IT Operations Management
provides visibility into

8. ITOM adoption is on the rise
$18.3 Billion
8.7% growth
$15.8 Billion
7.1% growth
2010 2011
$14.2 Billion
2009

9. Benefits with ITOM
• Visibility into your IT infrastructure
components and applications
• Optimize your IT resources
• Provide quick and effective access to mission
critical applications
• Reduce application or network outages
• Identify the exact fault and troubleshoot
• Achieve higher SLA

10. How OpManager & its plugins offer
ITOM?
Network Performance
Monitoring, Traffic Analysis,
Configuration Mgmt.
Physical & Virtual Server
Performance Monitoring,
Hardware Health Monitoring,
Application Server, Database,
Cloud, Middleware/Portal
Monitoring
Monitor end-user experience from
multiple locations
Monitor web applications, website
look up times, RTT, etc.

11. Visibility at the network layer
End-user
Experience
Network
Application
Server
• Network Devices Monitoring
• Interface / Port Monitoring
• Configuration Management
• Traffic Analysis
• IP SLA based WAN & VoIP call path
monitoring

12. End-user
Experience
Visibility at the sever & storage layer
Application
Server
Network
• Windows, Linux & Unix Server
Monitoring
• VMware & Hyper-V monitoring
• Process, services & event log
monitoring
• Hardware health Monitoring
• NetAPP Monitoring

13. Visibility at the application layer
• Application Server monitoring
• Cloud monitoring
• Database monitoring
• Web server monitoring
• Web transaction monitoring
End-user
Experience
Application
Server
Network

14. Visibility at the service layer
Service
Application
Server
Network
• Monitor end-user transactions
• Meet promised SLAs

15. OpManager also offers a
Single Console for
managing Network,
Servers & Applications

16. Business Service View

17. At-a-glance Performance Dashboard View

18. Single Alarm Console for Network, Server &
Application faults

19. Integrated ITIL-ready ServiceDesk

20. Real world case
study to
understand the
benefits with
OpManager

21. Real use case – OpManager customer
• Leading E-commerce company in US
• Provides flight booking form online
• Accessed by Millions of users worldwide
• Cost of downtime per minute: $100,000

22. IT Infrastructure of the Customer
Accessed by
Millions of
users
worldwide

23. The problem that the IT team faced
No correlation between Application and Network
Performance data

24. Unable to
access the
booking form
End Users
What
the
users
see

25. IT Team
The server & the
network are running
good. It should be
the app!
The app is fine.
Looks like Dan
had changed the
config. of Cisco
2900.
What
they
don’t
see

26. OpManager with its plugins provided a unified view of their IT

27. In case of slow or
loss of access to an
application, with
OpManager you
can…

28. Drill Down from the alarm to device
snapshot page
Server is fine

29. Drill down to application snapshot page
App is fine

30. Verify bandwidth utilization
Problem is with
the bandwidth

31. Identify Top Applications that consume more
bandwidth & optimize accordingly using CBQoS

32. What our customers had said?

33. To download a free 30-day Trial
visit: http://opmanager.com
Thank you
bharanikumar@manageengine.com