Enviar búsqueda
Cargar
Apouc 2014-learn-from-oracle-support
•
0 recomendaciones
•
645 vistas
OUGTH Oracle User Group in Thailand
Seguir
Vista de diapositivas
Denunciar
Compartir
Vista de diapositivas
Denunciar
Compartir
1 de 56
Descargar ahora
Descargar para leer sin conexión
Recomendados
ABCs of Digital Marketing for Higher Education
ABCs of Digital Marketing for Higher Education
Marilyn (Rupp) Cox, PMP
mHealth Symposium 2013 Continua Health Alliance
mHealth Symposium 2013 Continua Health Alliance
3GDR
Path to Resilient and Observable Microservices
Path to Resilient and Observable Microservices
Peter Jausovec
Arul NCOAUG presentation - Aug 2010
Arul NCOAUG presentation - Aug 2010
asenapathi
Turning Critical Regulatory Findings Into Enterprise Organizational Wins
Turning Critical Regulatory Findings Into Enterprise Organizational Wins
Andrew Ames
An overview of clinical data repository
An overview of clinical data repository
Netrah Laxminarayanan
Enabling Continous Delivery in the Siemens Healthineers Digital Ecosystem Pla...
Enabling Continous Delivery in the Siemens Healthineers Digital Ecosystem Pla...
Vladyslav Ukis
Tieto: «Перенос корпоративных IT-систем международных компаний в Россию и их ...
Tieto: «Перенос корпоративных IT-систем международных компаний в Россию и их ...
Accountor Russia and Ukraine
Recomendados
ABCs of Digital Marketing for Higher Education
ABCs of Digital Marketing for Higher Education
Marilyn (Rupp) Cox, PMP
mHealth Symposium 2013 Continua Health Alliance
mHealth Symposium 2013 Continua Health Alliance
3GDR
Path to Resilient and Observable Microservices
Path to Resilient and Observable Microservices
Peter Jausovec
Arul NCOAUG presentation - Aug 2010
Arul NCOAUG presentation - Aug 2010
asenapathi
Turning Critical Regulatory Findings Into Enterprise Organizational Wins
Turning Critical Regulatory Findings Into Enterprise Organizational Wins
Andrew Ames
An overview of clinical data repository
An overview of clinical data repository
Netrah Laxminarayanan
Enabling Continous Delivery in the Siemens Healthineers Digital Ecosystem Pla...
Enabling Continous Delivery in the Siemens Healthineers Digital Ecosystem Pla...
Vladyslav Ukis
Tieto: «Перенос корпоративных IT-систем международных компаний в Россию и их ...
Tieto: «Перенос корпоративных IT-систем международных компаний в Россию и их ...
Accountor Russia and Ukraine
CRM++ Social Integration for Oracle Cloud Solution
CRM++ Social Integration for Oracle Cloud Solution
CRMIT
General Product Support Specialist (v3.0)
General Product Support Specialist (v3.0)
Hany Widodo
General Product Support Specialist v4.0
General Product Support Specialist v4.0
sk moniruzzaman
Primavera Unifier Tips and Tricks
Primavera Unifier Tips and Tricks
p6academy
Incentive Compensation Management
Incentive Compensation Management
CRMIT
Oracle RightNow Customer Portal Migration
Oracle RightNow Customer Portal Migration
CRMIT
Con3928 horton session con3928 fusion app on-premise installation lessons lea...
Con3928 horton session con3928 fusion app on-premise installation lessons lea...
Berry Clemens
OOW16 - Maintenance Strategies for Oracle E-Business Suite [CON6725]
OOW16 - Maintenance Strategies for Oracle E-Business Suite [CON6725]
vasuballa
Key success factors for managing software business
Key success factors for managing software business
Software Park Thailand
206490 implementation best practice
206490 implementation best practice
p6academy
Con8289 r12 maintenance tips heisler heisler-con8289
Con8289 r12 maintenance tips heisler heisler-con8289
Berry Clemens
Otm 2013 c13_e-17a-plessis-elisabeth-otm-self-help
Otm 2013 c13_e-17a-plessis-elisabeth-otm-self-help
jucaab
IOUG Collaborate 2014 Auditing/Security in EM12c
IOUG Collaborate 2014 Auditing/Security in EM12c
Kellyn Pot'Vin-Gorman
Optimizing order to-cash (e-business suite) with GRC Advanced Controls
Optimizing order to-cash (e-business suite) with GRC Advanced Controls
Oracle
PaaSing a Java EE Application
PaaSing a Java EE Application
Jagadish Prasath
Con8442 fusion functional setup manager
Con8442 fusion functional setup manager
Berry Clemens
Best Practices for Upgrading your JD Edwards Software from Oracle
Best Practices for Upgrading your JD Edwards Software from Oracle
UBC Corporation
Oracle here. now. your choice.
Oracle here. now. your choice.
CIOEastAfrica
Oracle 360
Oracle 360
Ana Galindo
Reporting from contract management 14.0 using bi publisher 11g ppt
Reporting from contract management 14.0 using bi publisher 11g ppt
p6academy
S11 implementation bootcamp
S11 implementation bootcamp
Ory Chhean
Oracle Fusion functional setup manager
Oracle Fusion functional setup manager
Berry Clemens
Más contenido relacionado
Destacado
CRM++ Social Integration for Oracle Cloud Solution
CRM++ Social Integration for Oracle Cloud Solution
CRMIT
General Product Support Specialist (v3.0)
General Product Support Specialist (v3.0)
Hany Widodo
General Product Support Specialist v4.0
General Product Support Specialist v4.0
sk moniruzzaman
Primavera Unifier Tips and Tricks
Primavera Unifier Tips and Tricks
p6academy
Incentive Compensation Management
Incentive Compensation Management
CRMIT
Oracle RightNow Customer Portal Migration
Oracle RightNow Customer Portal Migration
CRMIT
Destacado
(6)
CRM++ Social Integration for Oracle Cloud Solution
CRM++ Social Integration for Oracle Cloud Solution
General Product Support Specialist (v3.0)
General Product Support Specialist (v3.0)
General Product Support Specialist v4.0
General Product Support Specialist v4.0
Primavera Unifier Tips and Tricks
Primavera Unifier Tips and Tricks
Incentive Compensation Management
Incentive Compensation Management
Oracle RightNow Customer Portal Migration
Oracle RightNow Customer Portal Migration
Similar a Apouc 2014-learn-from-oracle-support
Con3928 horton session con3928 fusion app on-premise installation lessons lea...
Con3928 horton session con3928 fusion app on-premise installation lessons lea...
Berry Clemens
OOW16 - Maintenance Strategies for Oracle E-Business Suite [CON6725]
OOW16 - Maintenance Strategies for Oracle E-Business Suite [CON6725]
vasuballa
Key success factors for managing software business
Key success factors for managing software business
Software Park Thailand
206490 implementation best practice
206490 implementation best practice
p6academy
Con8289 r12 maintenance tips heisler heisler-con8289
Con8289 r12 maintenance tips heisler heisler-con8289
Berry Clemens
Otm 2013 c13_e-17a-plessis-elisabeth-otm-self-help
Otm 2013 c13_e-17a-plessis-elisabeth-otm-self-help
jucaab
IOUG Collaborate 2014 Auditing/Security in EM12c
IOUG Collaborate 2014 Auditing/Security in EM12c
Kellyn Pot'Vin-Gorman
Optimizing order to-cash (e-business suite) with GRC Advanced Controls
Optimizing order to-cash (e-business suite) with GRC Advanced Controls
Oracle
PaaSing a Java EE Application
PaaSing a Java EE Application
Jagadish Prasath
Con8442 fusion functional setup manager
Con8442 fusion functional setup manager
Berry Clemens
Best Practices for Upgrading your JD Edwards Software from Oracle
Best Practices for Upgrading your JD Edwards Software from Oracle
UBC Corporation
Oracle here. now. your choice.
Oracle here. now. your choice.
CIOEastAfrica
Oracle 360
Oracle 360
Ana Galindo
Reporting from contract management 14.0 using bi publisher 11g ppt
Reporting from contract management 14.0 using bi publisher 11g ppt
p6academy
S11 implementation bootcamp
S11 implementation bootcamp
Ory Chhean
Oracle Fusion functional setup manager
Oracle Fusion functional setup manager
Berry Clemens
Database_Release_Model_and_Upgrade_Webcast_July_31_2019.pdf
Database_Release_Model_and_Upgrade_Webcast_July_31_2019.pdf
mghomri1
Moving Up the PVC Maturity Curve in Industrial Manufacturing
Moving Up the PVC Maturity Curve in Industrial Manufacturing
Zero Wait-State
Oracle Database 11g Security and Compliance Solutions - By Tom Kyte
Oracle Database 11g Security and Compliance Solutions - By Tom Kyte
Edgar Alejandro Villegas
Business intelligence with primavera p6 analytics ppt
Business intelligence with primavera p6 analytics ppt
p6academy
Similar a Apouc 2014-learn-from-oracle-support
(20)
Con3928 horton session con3928 fusion app on-premise installation lessons lea...
Con3928 horton session con3928 fusion app on-premise installation lessons lea...
OOW16 - Maintenance Strategies for Oracle E-Business Suite [CON6725]
OOW16 - Maintenance Strategies for Oracle E-Business Suite [CON6725]
Key success factors for managing software business
Key success factors for managing software business
206490 implementation best practice
206490 implementation best practice
Con8289 r12 maintenance tips heisler heisler-con8289
Con8289 r12 maintenance tips heisler heisler-con8289
Otm 2013 c13_e-17a-plessis-elisabeth-otm-self-help
Otm 2013 c13_e-17a-plessis-elisabeth-otm-self-help
IOUG Collaborate 2014 Auditing/Security in EM12c
IOUG Collaborate 2014 Auditing/Security in EM12c
Optimizing order to-cash (e-business suite) with GRC Advanced Controls
Optimizing order to-cash (e-business suite) with GRC Advanced Controls
PaaSing a Java EE Application
PaaSing a Java EE Application
Con8442 fusion functional setup manager
Con8442 fusion functional setup manager
Best Practices for Upgrading your JD Edwards Software from Oracle
Best Practices for Upgrading your JD Edwards Software from Oracle
Oracle here. now. your choice.
Oracle here. now. your choice.
Oracle 360
Oracle 360
Reporting from contract management 14.0 using bi publisher 11g ppt
Reporting from contract management 14.0 using bi publisher 11g ppt
S11 implementation bootcamp
S11 implementation bootcamp
Oracle Fusion functional setup manager
Oracle Fusion functional setup manager
Database_Release_Model_and_Upgrade_Webcast_July_31_2019.pdf
Database_Release_Model_and_Upgrade_Webcast_July_31_2019.pdf
Moving Up the PVC Maturity Curve in Industrial Manufacturing
Moving Up the PVC Maturity Curve in Industrial Manufacturing
Oracle Database 11g Security and Compliance Solutions - By Tom Kyte
Oracle Database 11g Security and Compliance Solutions - By Tom Kyte
Business intelligence with primavera p6 analytics ppt
Business intelligence with primavera p6 analytics ppt
Más de OUGTH Oracle User Group in Thailand
Quarterly leader-call-dec-2014
Quarterly leader-call-dec-2014
OUGTH Oracle User Group in Thailand
Oracle Database Monitoring with AAS
Oracle Database Monitoring with AAS
OUGTH Oracle User Group in Thailand
How oracle 12c flexes its muscles against oracle 11g r2
How oracle 12c flexes its muscles against oracle 11g r2
OUGTH Oracle User Group in Thailand
Presentation joelperez thailand2014
Presentation joelperez thailand2014
OUGTH Oracle User Group in Thailand
How to-work-with-the-oracle-user-group-team
How to-work-with-the-oracle-user-group-team
OUGTH Oracle User Group in Thailand
Apouc 2014-java-8-create-the-future
Apouc 2014-java-8-create-the-future
OUGTH Oracle User Group in Thailand
Apouc 2014-enterprise-manager-12c
Apouc 2014-enterprise-manager-12c
OUGTH Oracle User Group in Thailand
Apouc 2014-business-analytics-and-big-data
Apouc 2014-business-analytics-and-big-data
OUGTH Oracle User Group in Thailand
Apouc 2014-oracle-applications-update
Apouc 2014-oracle-applications-update
OUGTH Oracle User Group in Thailand
Apouc 2014-oracle mobile platform
Apouc 2014-oracle mobile platform
OUGTH Oracle User Group in Thailand
Apouc 2014-oracle-ace-program
Apouc 2014-oracle-ace-program
OUGTH Oracle User Group in Thailand
Apouc 2014-oracle-community-programs
Apouc 2014-oracle-community-programs
OUGTH Oracle User Group in Thailand
Apouc 2014-oracle-cloud-strategy
Apouc 2014-oracle-cloud-strategy
OUGTH Oracle User Group in Thailand
Apouc 2014-wrapup
Apouc 2014-wrapup
OUGTH Oracle User Group in Thailand
How to install oracle 12c release 1
How to install oracle 12c release 1
OUGTH Oracle User Group in Thailand
User 2013-oracle-big-data-analytics-1971985
User 2013-oracle-big-data-analytics-1971985
OUGTH Oracle User Group in Thailand
Session 307 ravi pendekanti engineered systems
Session 307 ravi pendekanti engineered systems
OUGTH Oracle User Group in Thailand
Session 203 iouc summit database
Session 203 iouc summit database
OUGTH Oracle User Group in Thailand
Más de OUGTH Oracle User Group in Thailand
(18)
Quarterly leader-call-dec-2014
Quarterly leader-call-dec-2014
Oracle Database Monitoring with AAS
Oracle Database Monitoring with AAS
How oracle 12c flexes its muscles against oracle 11g r2
How oracle 12c flexes its muscles against oracle 11g r2
Presentation joelperez thailand2014
Presentation joelperez thailand2014
How to-work-with-the-oracle-user-group-team
How to-work-with-the-oracle-user-group-team
Apouc 2014-java-8-create-the-future
Apouc 2014-java-8-create-the-future
Apouc 2014-enterprise-manager-12c
Apouc 2014-enterprise-manager-12c
Apouc 2014-business-analytics-and-big-data
Apouc 2014-business-analytics-and-big-data
Apouc 2014-oracle-applications-update
Apouc 2014-oracle-applications-update
Apouc 2014-oracle mobile platform
Apouc 2014-oracle mobile platform
Apouc 2014-oracle-ace-program
Apouc 2014-oracle-ace-program
Apouc 2014-oracle-community-programs
Apouc 2014-oracle-community-programs
Apouc 2014-oracle-cloud-strategy
Apouc 2014-oracle-cloud-strategy
Apouc 2014-wrapup
Apouc 2014-wrapup
How to install oracle 12c release 1
How to install oracle 12c release 1
User 2013-oracle-big-data-analytics-1971985
User 2013-oracle-big-data-analytics-1971985
Session 307 ravi pendekanti engineered systems
Session 307 ravi pendekanti engineered systems
Session 203 iouc summit database
Session 203 iouc summit database
Apouc 2014-learn-from-oracle-support
1.
1 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7
2.
2 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
3.
3 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 APOUC Leaders’ Meeting 2014 Learn from Oracle Support Eric Lo Director, Customer Management May 15, 2014
4.
4 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Get Proactive with Oracle Premier Support
5.
5 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 What is ‘Get Proactive’ all about? Avoid the unexpected. GET PROACTIVE! Prevent is about staying healthy, detecting and solving issues before they have an impact on your software and systems Resolve is about detection capabilities and diagnostic tools to help you implement the right corrective actions Upgrade is about doing it right the very first time, ultimately creating a streamlined, reliable, and repeatable process Want even more? Connection is a key enabler for advanced proactive capabilities. Look for this image throughout the presentation as we identify specific Oracle proactive support capabilities unlocked when you ‘Get Connected’
6.
6 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Value Proposition
7.
7 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Achieve Success • Lower Cost – Preventive System Maintenance • Higher Business Value – Maximize System Performance • Reduced Risk – Boost Uptime With Oracle Support Best Practices
8.
8 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Oracle Premier Support Delivering Value Improve uptime with up to 25% fewer problems Error-free implementation best practices Health and Patch recommendations & validation Prevent Up to 40% faster problem resolution Faster detection & resolution – Auto Service Request Expert Network Dramatically streamlined upgrades Proven lifecycle advisors Patch and upgrade plan validations Platform Certifications Resolve Upgrade
9.
9 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 DISCOVER MORE Get Proactive
10.
10 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Maintain Systems Health and Availability • Leverage configuration-based health and risk recommendations to improve your systems health and increase systems uptime • Review product and security alerts • Identify recommended patches • Stay informed: Personalize Knowledge, and sign up for hot topics PREVENT
11.
11 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Health and Risk Recommendations • Enable Oracle's Software Health Check and Oracle Sun System Analysis capabilities • Rules are run against your collection and any known issues or risks found are made available via Health Recommendations or Risk Analysis Report
12.
12 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Product and Security Alerts Quick access to quarterly Critical Patch Update (CPU) information
13.
13 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Recommended Patch Advisor • Quickly identify recommended patches for your product or products in your product stack that you use together
14.
14 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Stay Informed • Newsletters keep you informed with the latest product news • Follow Oracle Premier Support through social media channels • Configure email notifications to ensure you receive targeted alerts for Critical Patch Updates (CPUs), Security Alerts and Third Party Bulletin updates • Participate in Advisor Webcasts and hear from Oracle Premier Support subject matter experts who offer methods and solutions to help you avoid potential pitfalls
15.
15 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Find Answers Fast • Visit Product Information Centers, a one-stop shop for important resources • Utilize auto-detect capabilities to dispatch assistance for known issues • Participate in our vibrant online Support Community and find answers quickly • Explore the powerful My Oracle Support Knowledge Base • Troubleshoot with the Configuration Change History capability With the Right Tools and Knowledge RESOLVE
16.
16 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Product Information Centers One-Stop ‘Product’ Shop Comprehensive best practices, tools and knowledge Targeted content to assist you with troubleshooting and error resolution
17.
17 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Automated Service Request (ASR) Utilize auto-detect capabilities Problem resolution can be expedited through automated service request generation for qualified Oracle Sun Server, storage, Exadata and Exalogic systems, when specific hardware faults occur Configuration and diagnostic data can also be collected to accelerate problem resolution
18.
18 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 My Oracle Support Community Join an extended network of Oracle professionals and industry peers and find answers fast
19.
19 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Knowledge Base 1) The first ten of eighty possible results are displayed in each bucket. 2) To show the next ten click “Load More.” 1) Tabbed source choices 2) Bucketed results 3) Zoom to specific results 4) Product, version and platform selection now up front Benefit: Easier to see search results from different sources.
20.
20 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Configuration Change History Quickly identify what has changed in your environment by comparing your configuration between two points in time
21.
21 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Do you Have 60 Minutes? • Learn how to resolve like a My Oracle Support power user • New series of live and on-demand webcasts • Webcasts teach skills and knowledge to effectively leverage relevant proactive resources • Learn through real-world scenarios, live product demonstrations, hands-on labs, and Q&A with subject matter experts • Register for first Webcast: Resolve—Find Answers Fast https://oraclecse.webex.com/oraclecse/onstage/g.php?p=19&t=m support.oracle.com | ID 740966.1
22.
22 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Create a Reliable and Repeatable Process • Review and verify your products are certified • Utilize Upgrade Advisors with best practices by product, business process, version and phase • Deploy patch and upgrade plan validations • Leverage the Inventory Report to help plan your upgrade UPGRADE
23.
23 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Certification Verify certification of any combination of Oracle, third-party products and operating systems that Oracle has tested and confirmed work together
24.
24 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Upgrade Advisors Access best practices and step-by-step instructions and upgrade with confidence
25.
25 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Patching and Maintenance Advisors Plan and execute a viable patching and maintenance strategy Includes a complete project patch plan specific to your environment
26.
26 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Inventory Report Find previous releases of products which are no longer supported and export this list as a work list for upgrades Compare and contrast the trends for the installation of selected platforms or products and compare to your staffing plans to find gaps or overlap
27.
27 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 DISCOVER MORE Get Connected
28.
28 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Connection Types • For software customers, connection is achieved by sharing configuration and diagnostic data through Oracle Enterprise Manager (recommended) or Oracle Configuration Manager • For Hardware customers, connection is achieved through Auto Service Request, Explorer, and Oracle Services Tools Bundle for Sun Systems Unleash the value of Oracle Premier Support advanced proactive capabilities, Get Connected Oracle Enterprise Manager Upload configuration data through the EM harvester Oracle Configuration Manager Centralized configuration information based on your Oracle technology stack Service Tools Bundle Support your Solaris standard operating systems and architectures with the Self-extracting installer bundle Oracle Auto Service Request Generate auto service request s on qualified Oracle systems when specific hardware faults occur
29.
29 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Get Proactive Portfolio Library Some “Get Proactive” Capabilities are only available for certain products. Due to this, we have created a “library” of popular and effective product-based “Get Proactive” capabilities that can be inserted into the presentation to personalize it to the customer
30.
30 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Database Portfolio
31.
31 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Patch Recommendations Proactively identify missing recommended patches (including CPUs and PSUs relevant to your Oracle environment)
32.
32 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 SQLTXPLAIN Tool Perform SQL Tuning analysis using the SQLTXPLAIN (SQLT) tool Diagnostic output generated by the tool aids in troubleshooting performance problems
33.
33 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 ORA-600/7445 Tool Advanced troubleshooting capabilities for generic ORA-600 and ORA-7445 errors Diagnosis can be done based on error code, error message, or by parsing the related stack trace
34.
34 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Diagnostic Framework Use of Diagnosability Framework (DFW) ensures complete incident diagnostic information is provided to Oracle Support
35.
35 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Upgrade Planner Leverage Uploaded Configurations To Create Personalized Upgrade Plans Determine Which Release To Upgrade To Identify Additional Patches Needed and Determine Conflicts
36.
36 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Patch Planner A collection of patches deployed as a group Detect and resolve conflicts with installed patches before deployment
37.
37 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Middleware Portfolio
38.
38 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Fusion Middleware Product Information Centers Dynamic Information Centers cover common tasks required for the installation, maintenance, and management of Fusion Middleware Products
39.
39 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Fusion Middleware Upgrade Advisors Upgrade with confidence Fusion Middleware Upgrade Advisors provide step-by-step instructions and best practices from various sources
40.
40 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 E-Business Suite Portfolio
41.
41 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7
42.
42 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 • One-Stop ‘Product’ Shop • Comprehensive best practices, tools and knowledge • Targeted content to assist you with troubleshooting and error resolution Product Information Centers
43.
43 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 E-Business Upgrade Advisor Upgrade Lifecycle Advisors are specially crafted documents- Phase Approach Provides step-by-step instructions to perform an upgrade Easy to follow upgrade process for 11.5.10.2 to 12.1.3 or 12.2 Access to the relevant information and knowledge dependent on current phase/step in the Lifecycle process Potential to reduce the total upgrade lead time
44.
44 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Patching and Maintenance Advisors Contains proven methodologies for patch application Shares full details to successfully complete pre-patch, patch application, and post-patch requirements Provides tracking lessons learned in testing your original patch plan Checks to ensure satisfactory patch and code levels are in place
45.
45 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 My Oracle Support Accreditation Program Accreditations My Oracle Support (Level 1) Product-Specific (Level 2) Program Pages Program Home page – 1583898.1 FAQ – 1585906.1 E-Business Suite Path EBS path – 1580100.1 Stay informed, period close, patching, Certifications, upgrade advisor, reporting Why Get Accredited? Enhanced reputation & Skills Increased productivity, more time on your job Stay current on tools and best practices Easy to implement, high- value best practices
46.
46 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 My Oracle Support Accreditation • Accreditation program launched in Sept 2013 – My Oracle Support learning path – Product-specific learning paths • Targeted to experienced Customers – Validate existing knowledge – Best practices and recommendations enable user to fully leverage core tools and capabilities • Early adopter program through April 2014 Available Paths — My Oracle Support ▲ Oracle Database ▲ Oracle E-Business Suite ▲ Oracle Fusion Middleware
47.
47 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Why Get Accredited? Results • Fully leverage support capabilities delivered via My Oracle Support • Easy-to-implement, high-value best practices • Efficiency with Oracle tools = more time spent on primary business role • Enhanced reputation and skills My Oracle Support Accreditation Easy-to-track modules Consume at your pace
48.
48 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Prerequisites • 6-9 months active use of My Oracle Support functions, including service requests • Solid working knowledge of features and core functionality (My Oracle Support) • Solid working knowledge of Oracle product and how your business is using product to meet objectives (Product- Specific)
49.
49 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Where Accreditation Fits New user & Ongoing learning – User Resource Center Essentials Webcasts My Oracle Support How-To Series Active user – Use My Oracle Support regularly for primary role Gain expertise with core features Proven expertise – Consider accreditation Build on existing knowledge Pass accreditation exam
50.
50 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Accreditation Series Index Customer Accreditation program accessed via Series Index
51.
51 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Available Accreditation Courses
52.
52 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 My Oracle Support Accreditation
53.
53 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 SUMMARY
54.
54 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Take Advantage of Oracle Support Best Practices • Don’t leave value on the table • Lower overall organizational costs through preventative maintenance • Reduce risks and maximize uptime • Achieve resolution faster • Streamline and simplify your daily operations • Get even more through connection
55.
55 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7 Learning Resources • My Oracle Support User Resource Center (873313.1)
56.
56 Copyright ©
2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 7
Descargar ahora