Superior performance emerges when talented workers willingly and unreservedly harness and invest their talents in an organized and optimally productive manner. This seminar carefully explores both the employer and employee perspectives in achieving superior workforce performance. It gives you the key to taking performance to a higher level in your organization. In this seminar, you will learn: Ten keys to achieving superior workforce performance How to cultivate and promote a high-performing culture HR’s role in cultivating superior workforce performance Keys to superior workforce performance: employers’ perspective Keys to superior workforce performance: employees’ perspective Notable challenges to achieving superior performance Effective ways to reward and recognize employees Approaches to measuring performance Who will benefit from this seminar? Executives, HR professionals, directors, managers, supervisors, executive/business coaches, trainers, organization development practitioners, and other organizational leaders stand to benefit immensely from this seminar. What is included? Audiovisual presentation – Text, audio, video, charts, pictures and other graphics are used to explain concepts and practical steps that you can immediately apply in your workplace. Feature presentation is designed in PowerPoint. Audio files – You can make an audio disc from these files or load them to your iPod. Audio script – The scripts for the audio presentation are attached. Presentation in PDF – Presentation is also attached in PDF format. Learning aids, forms, templates, handouts and other resources. Author contact information. All materials delivered electronically. Visit www.starleadership.us to learn more.

1. www.starleadership.us [email_address] 856-258-9022 Keys to Achieving Superior Workforce Performance Performance Management Series By Peter Adebi

2. Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved. What We Will Cover What is superior workforce performance? HR’s role in cultivating superior workforce performance Keys to superior workforce performance: employers’ perspective Keys to superior workforce performance: employees’ perspective Notable challenges to achieving superior performance

3. What is Superior Performance? Superior performance emerges when talented workers willingly and unreservedly harness and invest their talents in an organized and optimally productive manner. Superior performance or high performance is a product of dedicated leadership, careful planning, disciplined execution and a supportive environment. Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.

4. Human Resources Role HR Today Resource: See the book Human Resource Champions : The Next Agenda for Adding Value and Delivering Results by David Ulrich, University Press, 1997 Business and Strategic Partner HR Administration/ Transaction Processing Change Agent Employee Champion Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.

5. Human Resources Role HR Trend Moving away from… Moving toward… Reactive: Waits for issues to come to HR before initiating action. Firefighting: Usually lacks a unified approach to problem solving. Writing and enforcing rules: Focuses mainly on sanctions as means of enforcing policies - seen as "policy police." Diagnosis and treatment: Focuses on identifying and resolving issues. Rigid training schedules: Allows little flexibility in adapting training to meet changing needs. Proactive: Gets involved early and designs interventions that forestall problems. Strategizing: Has a systemic approach to problem solving. Partnering: Seeks to develop and implement policies by building and leveraging strong relationships. Prevention and empowerment: Seeks to create the right environment. Needs driven: Training/development can be modified on the fly to meet constantly changing needs.

6. Keys: Employers’ Perspective Key #2: Balanced perspective 0 2 4 6 8 10 2 4 6 8 10 (Desired leadership) Task orientation Relationship orientation Focuses too much on tasks, on getting things done, often at the expense of people—careless about people’s needs and feelings. Focuses too much on not hurting people’s feelings and meeting their needs, often at the expense of optimal productivity. Source: Star Leadership® Development Tool Kit (2010)

7. Key #3: Keep your talents from thinking about jumping ship. Keys: Employers’ Perspective

8. Keys: Employers’ Perspective Key #3: Use motivational tools in these areas Source: Core Motivator Grid® From Star Leadership Tool Kit 2008 Social Intrinsic Respect Physical Tools/ Resources Work space Enough workers Autonomy Fairness Economic Financial rewards Job Security Status/ Title Recognition Work-Life Balance Feeling Appreciated Self actualization Effective leadership

9. Keys: Employers’ Perspective Key #3: Antecedent and consequence Source: LeadQuest Consulting, Inc. (2008) Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.

10. To See the entire presentation… Visit www.starleadership.us or call 856-258-9022 Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.