4. Today We’ll Cover … Social media review Strategy development Measuring social media Discussion Time-saving tools and helpful utilities Clever contests & promotions New things to try Foursquare sign up Build a QR Code Q&A
7. It’s Not Just for Little Susie The ROI of Social Media
8. General Benefits of Social Media It’s FREE! Builds deeper relationships Increases brand awareness Broadens your network Helps SEO Increases website traffic (or traffic to your business or organization) Can help reach journalists/media Empowers fans to be viral ambassadors for your brand Source: Social Media for Tourism Pros
9. Social Media User Statistics Sources: http://www.facebook.com/press/info.php?statistics; http://www.observer.com/2011/media/foursquare-user-no-6000000-signs; http://blog.hubspot.com; http://www.digitalbuzzblog.com/infographic-facebook-vs-twitter-demographics-2010-2011/
10. Optimal Times for Posting on Facebook Time of day Mornings Weekends How often? Every other day Source: Dan Zarrella with HubSpot
12. First, Some Questions What are your goals? Build relationships Improve awareness/reputation Generate sales (butts in seats), raise funds Increase website rankings in search engines What are your objectives? Who is your target audience? What is your relationship like with them? Who are your key influencers?
13. First, Some Questions Who will be your community managers? What social media platforms will you use? (Hint: Where is your audience?) What will you say? How will you be human (what is your “voice”)? How will you know when/if you’re successful?
14. Do You Need a Social Media Policy? Maybe. Just keep these basics in mind: Be polite Be honest Be open Be inclusive Be forthright Be legal Be helpful Don’t try to control the conversation Accept, respond, and be gracious to negative feedback Source: The Potluck Guide To Social Media Strategy
16. The Measurment Hierarchy Goal >>> Objectives >>> Strategies >>> Tactics Goal: To increase the brand footprint of the Austin Creative Alliance through participation in social media. Objectives: Increase newsletter subscribers by 15% in 6 months. Establish a Facebook fan page with 500 fans by the end of the year. Strategies: Designate a newsletter team to contribute articles. Develop an editorial calendar. Improve subscription tool on our website. Tactics: Email the organization asking for writers. Hold a training session for contributors. Source: Brass Tack Thinking (http://www.brasstackthinking.com/2009/12/how-to-create-measurable-objectives/)
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18. So What Can You Measure? Financial return Conversions via unique links Sales via social media promo codes Social media-specific coupon redemption (e.g. Groupon, Living Social, etc.) Total coupon downloads (signals interest/intent to buy) Reduced per-call customer service costs Decreased customer attrition rate Cost per dollar raised Source: Brass Tack Thinking (http://www.brasstackthinking.com/2010/06/5-objectives-for-social-media-measurement/ ; http://www.brasstackthinking.com/2010/01/practical-social-media-measurement-cost-savings/)
19. So What Can You Measure? Value, Awareness, Customer Satisfaction Increase positive sentiment over time Overall brand awareness across social media channels (via mentions) Number of referrals or recommendations Positive trends on key website stats (e.g. unique visitors, time on site, downloads, etc.) Increased lead generation through social media Clicks on shortened, unique links Source: Brass Tack Thinking (http://www.brasstackthinking.com/2010/06/5-objectives-for-social-media-measurement/)
20. Um … okay. How? Google Analytics: http://www.google.com/analytics Campaign codes URL shorteners Bit.ly Owl.ly Is.gd BudURL Incoming links http://backtweets.com Facebook & Twitter Facebook Insights http://klout.com http://twittergrader.com http://addictomatic.com http://socialmention.com What do you do?