Impression company profile

Consulting Training Monitoring
© Copyright 2011. The Impression Consultant Co., Ltd.

The Impression Consultant is a consulting firm. The area that we
provide consulting is Service Excellence Program (To design and
develop service management system and training program for
achieving service excellence).
The Impression Consultant Team is including service
management expert and executive who have experience in
service sector practically from the world class service company.

Our services include:
1. Training
2. Consulting
3. Monitoring
4. BCM © Copyright 2011. The Impression Consultant Co., Ltd.

Practical Change

Customer
Customer Communication Complaint Service
Service First Customer
Service and Presentation Handling Team
Mind Impression Delight and Service
Excellence Excellence Intelligence
Recovery


King Mongkut ‘s Institute of Technology North Bangkok
Master of Industrial Management Engineering

 Chief Consulting Officer / The Impression Consultant Co., Ltd.

 Service Quality Management / Advanced Info Service PCL. (AIS)
 Columnist: Productivity World Magazine in Service Quality and
 Customer Focus
 Productivity Consultant/ Thailand Productivity Institute

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2012 Service Excellence : A Case Study of Regional Revenue Office 7
7
2011 Service Excellence : Service Code
2010 Service Excellence : Service Culture
2008 Customer Super Service)
2008 Customer Delight

2006 Customer Service Excellence)

2009 Certificated Multicounty Observational Study Mission on Customer
Relationship Management (CRM) / SEOUL KOREA by Asian Productivity
Organization & Korea Productivity Center
2009 Certificated CRM by Asian Productivity Organization and Japan
Productivity Center
2008 Author: Customer Super Service Book / Published by Thailand Productivity
Institute
2006 Author: Customer Service Excellence Book / Published by SE-ED
2001-2006 A person who setup the Service Quality Management system in AIS
Certificated Consultant - Japan Productivity Center Tokyo Japan
2000 Certificated Consultant - Asian Productivity Organization Tokyo Japan
Certified Business Management Counselor - APEC Asia-Pacific Economic
Cooperation


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 COTTO TILES STUDIO

 COTTO TILES LIBRARY 
 CEMENTHAI ROOFING CENTER  (NECTEC)

 THAI CERAMICS CO., LTD 
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22 years in airlines business

Advancing Knowledge Management in Government
(UN)

Services Operation / Gifted in Social
Etiquette) / Service Standard Protocol)

 AIS 
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 Major Development PCL.
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 Crystal Design Center
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The Winner 1,000,000 baht / The One night GENIUS Game Show, Channel 3 Thailand

He helps sale and service firm build sustainable sale and service level. Wutthichai provide
sale training course to client more than one hundred courses. He earned a Master of Arts
in Communication Arts from Bangkok University

Lecturer and Guest Speaker:
  LPN 
 PTT  
 SCG  
 CPN  Mitsui 
  SONYERICSSON  DENSO
   Thai Inter Modal Systems Co., Ltd
  SCG Experience  United Marine Logistic Co., Ltd.
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 CEMENTHAI ROOFING CENTER 
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  TIMCO Etc.


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  Real Estate Consultant
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 Standard Chartered  Nestle (Thailand)
  -
Tesco Lotus)
 SC New York Life  M(
  Crystal Design Center



 Riche Monde  Unilever Bestfoods
 Fancy Art  Computer Associates
 Robert Bosch International (Thailand)
 Jebsen & Jassen
 Isuzu Auto Center
(
 Exxon Mobil (
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 Thaiplastic & Chemical
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 Honda Trading
 Siam Michelin
 Prudential TS Life
 Rottapharm
 SIAM DAIKIN SALES
 J.V (Thailand)
(


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 Pocket Book)
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 ISO 9000


 ) – AOT  Investor Club)
 ) – TOT 
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) – AIS 
 CP Group) – BUG 1113, Call Center 1111
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) – UBC (TRUE VISIONS)
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 – GE


Trainer Profile

D
Ambassador 2010

• Team Building)
• (Service Excellence)
• (Positive Thinking)
• (Good Governance)
• (Goal Setting)
• (Life Quality Improvement)
• Leadership)18

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• NEC)
•Thai PBS
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Customer Service & Culture Change Team Building
Service Mind
TQA (Thailand Quality Award)
SEPA (State Enterprise Performance Appraisal)


Business Etiquette Communication Skills Creativity & Thinking

Human Resources Sales Training Presentation Skill &
Train the trainer

• Service concept )
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• Service quality attribute
• Model
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• Customer Centric
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• Moment of truth
• Touch Point
• Five sense of service
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• ABC
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• Workshop :

• (Service Attitude)
• Memory chip
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• Word / Body language / Way
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• Do and Don’t
• Grooming
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CRM

Delight

CEM

CRM CEM


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 Learning Base

 Activities

 Challenge in action


T
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W
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K


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(Show and Share)
 Workshop
Option


SEO Practical Change

Service

Excellence
Tel: 02-921-7921, 081-824-8814
Fax: 02-921-8632
Email: info@impressionconsult.com
Website: www.impressionconsult.com


0-8313-5617, 0-2921-7921

panurass@impressionconsult.com

Impression training


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