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An Overview of Service Management Processes Presented by Jerree Catlin, Sue Silkey & Thelma Simons
Introduction to ITIL ,[object Object],[object Object],[object Object],[object Object]
ITIL Service Management (ITSM) ,[object Object],[object Object],[object Object],[object Object]
ITIL Service Management Service Level Management Financial Management Availability Management IT Service Continuity Management Capacity Management Service Delivery Service Desk Change Management Release Management Incident Management Configuration Management Problem Management Service Support
ITIL Service Management Goals ,[object Object],[object Object],[object Object],[object Object]
ITIL Processes ,[object Object],[object Object],[object Object],[object Object]
Service Support Change Management Release Management Incident Management Configuration Management Problem Management Service Support
Change Management ,[object Object],[object Object],[object Object],[object Object]
Change Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Configuration Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Configuration Management ,[object Object],[object Object],[object Object],[object Object]
Incident Management ,[object Object],[object Object],[object Object],[object Object]
Incident Management ,[object Object],[object Object],[object Object],[object Object]
Problem Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Problem Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Release Management ,[object Object],[object Object],[object Object],[object Object]
Release Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITIL Service Desk Service Level Management Financial Management Availability Management IT Service Continuity Management Capacity Management Service Delivery Service Desk Change Management Release Management Incident Management Configuration Management Problem Management Service Support
Service Desk ,[object Object],[object Object],[object Object],[object Object]
Service Desk ,[object Object],[object Object],[object Object],[object Object],[object Object]
Service Delivery Service Level Management Financial Management Availability Management IT Service Continuity Management Capacity Management Service Delivery
Service Level Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Availability Management ,[object Object],[object Object],[object Object],[object Object]
Capacity Management ,[object Object],[object Object]
Financial Management ,[object Object],[object Object]
IT Service Continuity Management ,[object Object],[object Object],[object Object],[object Object]

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Iti Lprocessmgmt

  • 1. An Overview of Service Management Processes Presented by Jerree Catlin, Sue Silkey & Thelma Simons
  • 2.
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  • 4. ITIL Service Management Service Level Management Financial Management Availability Management IT Service Continuity Management Capacity Management Service Delivery Service Desk Change Management Release Management Incident Management Configuration Management Problem Management Service Support
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  • 7. Service Support Change Management Release Management Incident Management Configuration Management Problem Management Service Support
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  • 18. ITIL Service Desk Service Level Management Financial Management Availability Management IT Service Continuity Management Capacity Management Service Delivery Service Desk Change Management Release Management Incident Management Configuration Management Problem Management Service Support
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  • 21. Service Delivery Service Level Management Financial Management Availability Management IT Service Continuity Management Capacity Management Service Delivery
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