James' welcome presentation for the Patient Opinion Yorkshire and Humber Event 2011 (25.01.11)

2. Hello

3. Meet

4. Learn

5. Fun

6. So…

7. Share

8. Ask

9. Imagine

10. Cake

11. Promise

12. Do

13. Patient and carer feedback is moving centre stage

14. We will also encourage more widespread use of patient experience surveys and real-time feedback . We will enable patients to rate services and clinical departments according to the quality of care they received Equity and Excellence, 2010

15. Feedback from patients, carers and families, and staff will help to inform… the right choice of hospital or clinical department and will encourage providers to be more responsive Equity and Excellence, 2010

16. Feedback from patients, carers and families, and staff will help to inform… the right choice of hospital or clinical department and will encourage providers to be more responsive Equity and Excellence, 2010

17. The NHS and adult social care will need to focus more strongly on a number of sources of information, and be innovative in using it… This will complement information from patients, service users and carers available on online services such as iWantGreatCare and Patient Opinion . An Information Revolution, 2010

18. So what are NHS organisations actually doing with Patient Opinion?

20. Culture change ?? Reputation Data Involvement Service improvement

21. Data What are people saying about…?

25. Reputation How do we look?

27. Involvement How do we empower our users and carers?

30. Service improvement How do we continuously improve?

32. Culture change Bringing the patient voice into the heart of care

35. Or just being human Giving the organisation a friendly face