2. CONCEPT OF PATIENTS RIGHTS
• Part of Human Rights
• Evolved over last 3 decades
• Strong patients right movement
• Still in infancy in India
• Impetus given by Consumer Protection Act
• Protection of Patients Rights is Physicians duty
• Well known in ancient India
• Bill of patients rights in USA
3. PATIENTS RIGHTS
Right to get considerate and respectful care
Right to Information
Right to give informed consent
Right to privacy
Right to Confidentiality
Right to Obtain reasonable care and treatment
Right to get copies of all medical records
Right to know whether patient is part of any trial
or clinical research
Right to get details of Treatment cost/ payments
Right to expect continuity of Care
Right to obtain Second opinion
4. Responsibilities of Patients
• Provide accurate, relevant information for proper
diagnosis, treatment, rehabilitation and counseling purposes
• Comply and follow doctors instructions diligently
• Inform the physician in case of any problems
• Take preventive measures in case of infectious diseases
• Enquire about the costs of treatment
• Make payment of bills
• Take care and protect the hospital environment
• To utilize the health system properly and do not
abuse/monopolize it
• Respect autonomy of doctors, nurses and other staff
5. Responsibilities of Patients
• Be aware that doctors and nurses are also human beings and
amenable to mistakes
• Treat doctors, nurses and hospital staff with respect
• To preserve all medical records
• To be aware of the health facilities offered in local area
• Keep the doctor informed if pt wants to change hospital or
doctor
• No doctor shopping
• Take care of ones health know the body, lifestyle eg
consumption of tobacco alcohol, sleep exercise
6. Responsibilities of Patients
• Do not self medicate or be influenced by advts/advice by non
medicos
• Have a guide in the medical profession
• Have an advanced directive. Let your health will be known.
8. CONSUMER PROTECTION ACT
Enacted in 1986
Medical Profession included in 1992
Opposition from the Medical Professionals.
Increases awareness amongst the patients
Debate for regulation for private sector
10. EXPERIENCE OF ACASH
Instigation of cases
Communication failure
Indiscriminate use of technology
Lack of standards
Poor record keeping
Lack of easy access for redressal
Poor infrastructure