LCCI English for Business Widely regarded as the language of international business, English is essential to today's commercial environment, both for companies seeking to trade overseas and for employees wishing to develop careers in global industries.

1. RETAIL & CUSTOMER CARE

3. PATRONS in collaboration with LCCI, UK and various other associations offers courses in Marketing, Retail & Customer Care. Our courses not only offer great employment opportunities on successful completion, but also enables higher education opportunities. For those who are already employed, our courses help one to upgrade his skills there by enabling career growth.

6. Customer Behavior

7. Marketing Research

8. The Marketing Mix

10. marketing as a business function

12. Account manager / executive

13. Marketing Representative

14. Marketing Assistant

15. Store Manager

16. Trade Marketing Assistant

18. Marketing Planning

19. Customer and Consumer Behavior

20. Marketing Research

21. The Marketing Mix

22. Promotions

25. Project/Program/Product Manager

26. Marketing Specialist

27. Marketing Co- ordinator

28. Brand Manager

29. Marketing Data Analyst

30. Customer Co-ordination executive

31. Marketing communication Manager

32. Client Services Director

34. Marketing research, Analysis and Decision

35. Marketing Implementation Strategies and Tactics

36. Services and Relationship Marketing

37. International and Global Marketing

39. A sound knowledge of current trends and changes in marketing practice, brought about by technology and the Internet

40. The ability to apply this understanding to real life marketing scenarios

42. Marketing Research Analyst

43. Marketing Administrator

44. Marketing Consultant

45. Market Research Manager

46. Product Development Manger

47. Marketing Campaigns Manager

48. Senior Marketing Manager

49. Senior Account Manager

51. Definitions and Development of the Internet

52. e Commerce Business Models

53. Market Dynamics

54. e Commerce Finance

55. e Commerce Security

57. The ability to apply this understanding to real-life websites

59. Paid Search Strategist

60. Paid Search Supervisor

61. Web Designer

62. Web Developer

63. SEO Account Manager

64. SEO Analyst

65. SEO Consultant

66. SEO Director

67. SEO Engineer

68. SEO Manager

70. The eCommerce Website

71. Business Processes

72. Managing Change

73. eCommerce & Personnel

75. The ability to apply this understanding to real-life eCommerce projects

77. Senior Search Strategist

78. Web Analytics Consultant

79. Web Analytics Manager

80. Web Analytics Specialist

81. Search Engine Marketing Analyst

82. Search Engine Marketing Consultant

83. Search Engine Marketing Director

84. Search Engine Marketing Manager

86. The Benefits of Internet Marketing

87. Internet Growth and Customer Profile

88. Internet Marketing Strategies

90. An understanding of the distinct differences between marketing using the Internet and more traditional marketing media and the benefits of Internet marketing

91. The ability to apply this understanding to real-life Internet marketing scenarios

93. Internet Marketer

94. Internet Marketing Coordinator

95. Internet Marketing Director

96. Internet Marketing Specialist

97. Link Campaign Manager

98. Online Marketing Specialist

100. Role of Advertising Related to Marketing

101. The Advertiser

102. Advertising Agencies

103. Creating Press Advertisements and Television Commercials

104. Producing Advertisements

105. Production of Commercials

106. Media Selection

107. Advertising Controls

109. knowledge and understanding of advertising as part of the marketing of products, services and organisations.

110. relevant advertising messages within constraints of law and codes of practice

111. an awareness of the principles of delivering relevant messages to the selected target audiences

113. Advertising Sales Director

114. Account Executive

115. Account Coordinator

116. Media Director

117. Media Coordinator

118. Media Buyer

119. Social Media Analyst

120. Social Media Consultant

121. Social Media Manager

123. The Publics of Public Relations

124. Statutory Law and Voluntary Codes

125. International Public Relations

126. Community Relations

127. A Public Relations Campaign

128. Working with the Media

129. Exhibitions

130. Sponsorship

131. Research

132. Technology and the Internet

133. Public Relations Miscellaneous

135. the Public Relations concept

136. the fundamental techniques applied to Public Relations

137. an understanding of the multi-functions Public relations is involved in

139. Selling Objectives

140. Selling Process

141. Promotional Mix (P)

142. Buying Process

144. Sales Management Controls

145. Salesforce Recruitment & Training

146. International Selling

148. an understanding of sales administration

149. an ability to manage the sales process

151. Sales Representative

152. Merchandiser

153. Regional Sales Manager

154. Franchising Head

155. Distribution Manager

157. The Publics of Public Relations

158. Law and Voluntary codes

159. International Public Relations

160. Community Relations

161. A Public Relations Campaign

162. Working with the Media

163. Exhibitions

164. Sponsorship

165. Research

166. Technology and the internet

167. Public Relations miscellaneous

169. publics and the media

170. the nature, roles and responsibilities of public relations

171. the organisation of public relations

172. general and specialist areas of Public Relations activities e.g. crisis PR, financial PR, corporate PR, community relations etc

173. sponsorship and exhibitions

175. Public Relations Director

176. Corporate Communications Manager

177. Interactive Specialist

178. Consultant

181. a clear understanding of the individual's role in providing customer service in the retail

182. industry and ways in which they can contribute

184. Retail Category Manager

185. Shopper Marketing Manager

186. Export Managers

187. Display managers

188. Retail store manager

190. Developing personal communication skills

191. Develop team skills and positive working relationships

193. help candidates to develop and enhance the essential skills and techniques required in the working environment

195. Delivering Reliable Service

196. Communicating Directly with Customers

198. the ability to apply these elements to realistic situations

199. an understanding of personal behaviors and processes that enhance service delivery

201. Show Room Manager

202. Customer Marketing Professional

203. Customer service Representative

204. Account Director- customer Marketing

205. customer Service Specialists

207. Delivering Reliable Service

208. Communicating with Internal and External Customers

209. Handling and Solving Customer Problems and Complaints

211. an appreciation of systems and procedures that enhance delivery of reliable and effective service

212. an understanding of personal behaviors and processes that enhance and influence service delivery

214. Providing Reliable Customer Service

215. Acquiring Customers

217. Handling Inbound Sales Calls

218. Making Outbound Sales Calls

219. Call Handling Techniques

220. Dealing with Challenging Service Situations

221. Actions associated with Call Handling

223. Your ability You can talk almost fluently and almost completely accurately.

224. Everyday situations in an English-language environment do not worry you.

225. You can take part in extended conversations or discussions and your vocabulary covers almost every circumstance.

226. If you do not know a word you can almost always find a way of describing it.

227. You have a knowledge of some idiomatic English, phrasal verbs, and colloquial expressions.

228. You have studied all main areas of English grammar.

229. I can communicate confidently in a variety of situations.

230. I occasionally make mistakes in grammar and vocabulary but this does not prevent understanding.

232. Your ability Your spoken English is both fluent and accurate.

233. Your vocabulary is wide and you have a good knowledge of collocation, phrasal verbs, colloquial expressions and idioms.

234. All common areas of grammar are familiar to you.

235. I can speak English fluently in most situations with few mistakes.

237. Composing a simple business communication

238. General spoken communication within a tourism context

239. Understanding and processing tourism-related information

240. Tourism-related tasks

241. Holiday and accommodation types

242. Leisure and business travelers and tourists

243. Methods of travel

244. Job roles in the travel and tourism industries

246. Composing a simple business communication

247. General spoken communication within a tourism context

248. Understanding and processing tourism-related information

249. Tourism-related tasks

250. Holiday and accommodation types

251. Leisure and business travelers and tourists

252. Methods of travel

253. Job roles in the travel and tourism industries