CTLLS presentation on non verbal communication

1. What you might be saying?

2. Us and them?
What are your learners saying ?
What are you saying ?

3. Aims and objectives
 Identify types of non verbal communication
-what we are saying/what we are receiving
 Examine relevant research
 Explore body language to convey
authority
 Compare actions and messages

4. Engaged? Yes or no?
Ad
j.
1
.
engaged - having ones attention or mind or energy engaged;
"she keeps herself fully occupied by being deeply engaged in conversation"

5. Albert Mehrabrian
Often quoted but often misrepresented
3 elements
Words /Tone of voice/ Non verbal
behaviour
VERBAL
VOCAL
VISUAL
7%-38%-55% rule

6. congruence
Verbal: "I do not have a problem
with you!“
Non-verbal: person avoids eye-contact, looks anxious, has a
closed body language, etc
'I'm absolutely delighted to be doing this presentation here tonight'
Definition:
Congruence is the state achieved by coming together, the state of
agreement. The Latin congruere means to come together or agree.
Congruence can also be called genuineness

7. Mixed messages
Micro gestures
•
“face of misery,
words of glee”
I feel truly happy to be
here

8. top 2 toe

9. Head
nod
Position

10. Eyes
Feelings
Concentration
Eye contact

11. Facial expressions
Feelings
Emotions

12. Nose and mouth
Dislike
Shock
Smile
Sad

13. Ears
Active listening
Eye contact
Position
Open questioning
Paraphrasing
Head position
encouragers

14. Fingers and thumbs
Pointing Avoid finger-pointing
Numbering
Directing
Highlighting
Well done
.

15. Hands
Open
Nothing hidden
Trust
Positive
Accepting
Down palms controlling

16. Arms & shoulders
Folded
Behind back
In front
Gestures eg cultural
Limit hands-on-hips
shrug

17. Proximity

18. Personal space

19. Conveying authority
 Mnemonic PEP
 Proximity – closer you are the greater the effect
 Eyecontact- sustained eye contact when you
are talking
 Posing questions – powerful when used to put
the student on the spot sometimes best used
when you have student on own
 “if you use the PEP approach effectively you will barely
need to raise your voice” Petty, G

20. Posture
Alert
Enthusiastic
Slouching suggests a lack of energy

21. Orientation
How we are set
up

22. 'matching' or 'mirroring'
position
Shape
Fight or flight

23. Unconscious gestures
Fidgeting
Nail biting
Touching you hair
Looking at your watch
Avoid transference of tension or
anxiety

24. approaches
Smile
Warmth
Rapport

25. To consider
 What you are communicating
 verbal
 vocal
 visual
 What your students are communicating
 Recognising the signs
 PEP
listen to the words
read the body language

26. links
http://en.wikipedia.org/wiki/Albert_Mehra
bian
http://bodylanguagecards.co.uk
http://www.kaaj.com/psych/
http://gpmb.blogspot.com/2007/04/3vs-
disease.html

27. Feedback
 email
 pkelsall@halesowen.ac.uk
 Feedback channel
 http://todaysmeet.com/youwhat
 Moodle
 http://vle.halesowen.ac.uk/moodle/course/view.php?
id=798
 Slideshare
 http://www.slideshare.net/paulk70
 twitter
 www.twitter.com/paulk70