Payment lifecycle of Paytm Mall Shop

1. Payment lifecycle
In this module, we will discuss :
1. When is the payment transferred?
2. How is your payout calculated?
3. How to check your payment details?
4. How to download sales report?
5. How to download commission invoice?
6. How to download GST report?
7. What is the TDS reimbursement process?

2. When is the payment transferred?
Once the order is delivered to the customer, your payment gets processed
Order received Order processed Order delivered
Payment initiated

3. Example of a payment transfer
• The payment is transferred everyday except on bank holidays and is processed during the banking hours only
• The payment will be initiated on the day after the date of the delivery of the product
• For example –
• Product delivered - 16th (Tuesday)
• Payment initiated - 17th (Wednesday)

4. How is your payout calculated?
Final Payout = Selling Price – (Commission + TCS)
Note – Commission here includes the Paytm Mall commission, the PG fee and the GST.

5. How is your payout calculated?
Here is an example :
Payout
Selling price Rs 15000
(-) Paytm Mall Marketplace commission (e.g. 3%) Rs 450 (3% *15000)
= Final Payout Rs.14416 [15000-(450+134)]
Example : Mobile
DEDUCTIONS
Rs 134 [1%*(selling price- applicable GST
on the product)]
TCS (1%) on base price
Note – Commission here includes the Paytm Mall commission, the PG fee and the GST.

6. How can you check your payments?
You can check your payments in these two ways -
The payout reports will be downloaded in a zip file and will consist of
the following reports:
• Payment Transactions report
• Order level detail report
• Packaging adjustments report
• Damage product adjustment report (Inventory in FC)
The order-wise details for a specific date frame of expected payouts
can be viewed in the following formats:
• Multiple orders detail report of expected payout
• Expected payout of a specific order
Settlements Reports Order-wise Reports

7. Overview of the settlement-wise payout report
If you want to check your payment details according to the payment date, then follow these steps -
Go to Payments tab and click on
Payouts tab
Click on Settlements tab

8. Overview of the settlement-wise payout report
Date filter- you can use this filter to select the date
range as per your requirement
Select the date range for which you want to check the payment
details and click on Apply button.
You can select a maximum of 31 days

9. Overview of the settlement-wise payout report
Click here to view the total amount settled/payout
received from Paytm Mall
Here, you can view the date-wise payments

10. Overview of the settlement-wise payout report
Click on Show Details to view the detailed payment transaction

11. Overview of the settlement-wise payout report
Here you can check the UTR number and the breakup of payout
Note – In case of any issue regarding Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be
entertained and the commission charged will be deemed to be final and accepted.

12. Overview of the settlement-wise payout report
Here you can check the order level payout details

13. Overview of the settlement-wise payout report
Click on the icon to download the payout report for
the selected date
If you want to download the individual settlement-wise payment details in the excel format, then follow these steps -
Click on the icon to download the payout report
Two files will be downloaded in the zip format:
a. Merchant payout report
b. Order summary report

14. Overview of the settlement-wise payout report
Click on Download payment details to download the payout of
the selected date filter
If you want to download payments details from a selected date range in the excel format, then follow these steps-
Click on the icon to download the payout report
Two files will be downloaded in the zip format:
a. Merchant payout report
b. Order summary report

15. Overview of the settlement-wise payout report
Here, you can check the amount which is under process and will be credited/debited accordingly in
your account within the upcoming days

16. Overview of the order-wise payout report
Click on Orderwise Payouts
If you want to check your payment details according to the orders, then follow these steps -
Select the required date range

17. Overview of the order-wise payout report
Using search filter you can search your order id and check the payment status

18. Overview of the order-wise payout report
Check the status of the payout

19. Overview of the order-wise payout report
Click on More Details to view the deduction made in the payout

20. Overview of the order-wise payout report
Here you can check the UTR number and the breakup of payout

21. Overview of the order-wise payout report
If you want to download the order-wise payment details in a selected date range in the excel format, then follow these steps -
Click on Download Order Details (New
Format)
An Order-wise payout report will be downloaded in the
File center
Click here to download it in your system

22. Download sales report

23. How to download the sales report?
Click on the Payments tab Click on Payouts
To download the sales report, follow these steps -

24. How to download the sales report?
Click on Orderwise Payouts

25. How to download the sales report?
Click here to select the date range for which
you want to download the sales report
Select the date range and then click on the Apply
button. Maximum limit – 31 days

26. How to download the sales report?
Click on Download Sales Report
Click on the Download icon, sales report will be
downloaded in your system

27. How to download the sales report?
This is a sample sales report -

28. Download commission invoice

29. What is a commission invoice?
• A commission invoice is a commercial document issued monthly by Paytm Mall.
• It includes all the commission details, like the marketplace fee, logistics fee, payment gateway fee etc.
Sample of a commission invoice
a) Invoice Number
b) Commissions charged by Paytm Mall
B-10 11 Meghdoot building 94
Nehru Place
New Delhi, Delhi-110019
TIN No:
B-10 11 Meghdoot building 94
Nehru Place
New Delhi, Delhi-110019
a
b

30. How to download the commission invoice?
Click on the Payments tab Click on Invoice
Steps to download the Commission invoice via the seller panel -

31. How to download the commission invoice?
a) Click on Commission
b) Choose the desired Year
c) Choose the desired Month
Click on the link and the Commission invoice PDF will
be downloaded in your system
a
c
b

32. Download GST report

33. How you can download the GST report?
Click on the Payments tab Click on GST Report
To download the GST report, follow these steps -

34. How you can download the GST report?
a) Select the year
b) Select the month
Click on the link to download the GST report
a
b
Note – The GST report for a particular month will be published on the 2nd of the next month.

35. How you can download the GST report?
The GST report will be downloaded in the file center and will also be sent to your registered email ID
Click on the Download Icon to download the GST report in your system

36. How you can download the GST report?
Sample of the GST report

37. How you can segregate between B2B and B2C orders?
When the customers place the orders, they can provide their GSTIN details. In these steps, you can identify those particular orders
b
a
a) The orders in which the GSTIN details are mentioned will be considered for the Registered category during the GST return filing and are called B2B
orders.
b) The orders in which the GSTIN details are not available will be considered for the Unregistered category during the GST return filing and are called
B2C orders.
Note - You have to pay the GST over goods to the government and pass the GST input benefit to the customer where the GSTIN is mentioned by the customer. Paytm Mall will not be held liable for input credit loss to the
customer.

38. How you can get the GST filing proof ?
You have to share the screenshot of this page with us whenever requested

39. TDS reimbursement process

40. What is Tax Deducted at Source (TDS)
• As per the Income Tax Act, a person (deductor) who is liable to make a payment of a specified nature to any other person
(deductee) shall deduct tax at source and remit the same into the account of the Central Government. Thedeductee, from whose
the income tax has been deducted at source, would be entitled to get the credit of the amount so deducted on the basis of Form
26AS or TDS certificate issued by the deductor.
• Form 16A will be provided by your CA.
• TDS is filed on a Quarterly Basis.

41. PAYTMMALL
Points to Remember

42. Points to Remember
Documents required to raise TDS reimbursement claim -
• Please share Form 16A along with the Commission Invoice Number against which you have submitted the TDS .
• The Commission Invoice is shared on your registered email ID by the 5th of every month for the sales made in the last month. You
can refer it to pay the TDS amount.
Processing Time -
Once all the details by the merchant for TDS reimbursement have been shared with us, we will validate the details shared by you and
will reimburse the TDS amount within 15 working days, if all details shared by you are found to be correct.
In case of any discrepancy, we will update you the same within the next few days.
Note - TDS is to be paid only against the ‘Taxable Value’ column in the commission invoice and not to be paid for the GST component mentioned separately

43. Points to Remember
The following rates are applicable for TDS submission-
1. Marketplace Marketing Fee @ 5% (Under Section 194H - Income Tax Act)
2. Marketplace PG Fee @ 5% (Under Section 194H- Income Tax Act)
3. Marketplace Logistic Charge (Fee) @ 2% (Under Section 194C- Income Tax Act)
4. Fulfilment Center Services @ 2% (Under Section 194C- Income Tax Act)

44. Points to Remember
You need to file the TDS on behalf of Paytm e-commerce (as mentioned on the commission invoice) instead of one97 communication.
In case the TDS amount* does not match the details available in our system, kindly share the correct TDS certificate along with the
correct Commission Invoice Number to process the reimbursement. In short, the TDS Amount calculated must match the Amount
mentioned in the TDS Certificate for releasing the Reimbursement.
Note -TDS amount = Total Amount [Marketing Fees + PG Fee + Logistic Charge (Fee) + Fulfillment Center Charge( if applied)] of one Quarter.

45. Steps to raise a ticket for TDS reimbursement
Click on the Support tab Click on Payments
To raise a ticket for TDS reimbursement follow these steps-

46. Steps to raise a ticket for TDS reimbursement
Click on Document requests Click on Request TDS reimbursement

47. Steps to raise a ticket for TDS reimbursement
Read the instructions carefully

48. Steps to raise a ticket for TDS reimbursement
1. Enter here the commission invoices number
against which the TDS reimbursement is
required
2. Enter the description here
1
2

49. Steps to raise a ticket for TDS reimbursement
3. Upload the required documents
4. Click on Submit Ticket
(Note your ticket number for future reference)
3
4

50. Thankseveryone!
For any query, please raise a ticket using the Seller Helpdesk tab on your seller panel.