An overview of NPower\'s services for nonprofit clients.

1. Overview of Services
NPower Pennsylvania

2. NPower’s Mission
To inspire and empower nonprofits to use technology
to better serve our community.
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution

3. NPower’s Services
Affordable technology services to help
other nonprofits
Technology consulting
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Infrastructure design and implementation
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Ongoing network support
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Application/Web Development
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Technology Training
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NPower PA has 350 members;
100+ organizations use us for outsourced IT management
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution

4. Technology Consulting Services
 Strategic Technology Planning – aligning your technology to
your business goals
 System Requirements – identifying and documenting
requirements for data systems and web sites
 Project Management – working with your team and IT
vendor to ensure projects are completed on time and on
budget
 Business Continuity/Disaster Recovery Planning –
identifying your threats, vulnerabilities, risk reduction
strategies and associated costs
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution

5. Infrastructure Design and Implementation
 Network Connectivity – providing secure Internet or site-to-
site connections
 Server Installations – replacing or adding servers to your
environment using best practices
 Virtualization – implementing virtualization technology to
reduce hardware, provide redundancy
 Backup Systems – implementing backup systems to protect
your data
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution

6. Ongoing Support
 Onsite Support – regularly scheduled visits by NPower
technicians to perform maintenance and other tasks
 NPower Help Desk – 8 x 5 toll free support with Level 2
escalation ensures issue tracking and resolution
 Managed Service – provides 24 x 7 patch management and
monitoring for all PCs and servers in the network
 NPower On-Site – dedicated NPower technicians onsite at a
fraction of FTE cost
NPower PA has been providing on site Scheduled Support for Philadelphia area non profits for over
5 years. This service has improved the stability and security of over 100 non profit networks.
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution

7. Application/Web Development
 Application Development – customizing software packages
or programming complete applications to meet your
business requirements
 Web Development – user interface design, Content
Management System (CMS) for easy content
changes, backend functionality development
 Online Tool Integration – adding Web 2.0 functionality to
existing or new websites, integrating third party systems (e-
commerce, e-newsletters, advocacy programs)
 Application Support – working to support and enhance
existing applications in your environment
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution

8. Technology Training
No investment in technology is complete without training
on how to use it properly.
We offer a full range of classes for individuals on topics
ranging from common software applications to more
advanced technology solutions in our training lab
In addition, we offer customized training, dedicated
classes, and a mobile computer lab.
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution

9. Contact Information
1211 Chestnut Street, 4th Floor
Philadelphia, PA 19107
215-557-1559
Linda Widdop Patrick Callihan
Director of Technology Services Executive Director
linda@npowerpa.org patrick@npowerpa.org
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NPower Pennsylvania | Proprietary and Confidential | Not for Distribution