The document provides information about the 2009 Annual Administrative Management Summit. The summit will take place from May 19-21, 2009 in Washington, DC and include optional pre-conference and post-conference workshops. Attendees will learn skills to improve productivity, communication, stress management, leadership, and more. Speakers will provide training on topics like professional development, negotiating, project management, and mentoring. The event will take place at the Performance Institute Training Center and rooms have been reserved at a nearby hotel.

1. May 19–20, 2009 | Washington, DC
The 2009 Annual Administrative Management Summit
Optional Pre-Conference Workshop May 19
Optional Post-Conference Workshop May 21
The 2009 Annual Administrative
Management Summit
Gain the Skills to Create a More Efficient Workplace
You Will Learn To:
Earn up to 18 CPE Credits
Discover Ways to Advance Within Your Organization
Cultivate Leadership and Team Building Expertise
Featuring Two Workshops on
Acquire New Skills to Enhance Productivity
Professional Development and
Learn Latest Best-Practices in Administrative Management
Project Management
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In Association with: 1
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2. The 2009 Annual Administrative Management Summit
Who Pre-Conference Workshop: Tuesday, May 19, 2009
Should Attend: 9:00
Pre-Conference Seminars:
Pre-Conference Seminars are hands-on, interactive sessions with specially designed exercises
and projects that have immediate application. With this half day application session, you will
• Administrative Assistants enhance your training experience by establishing a reference point of knowledge, language
and methodologies for the rest of the event. This seminar will dive deep into professional
• Executive Assistants development and career growth to help improve your expertise and gain knowledge of
• Office Managers practical tools to implement from a field expert. Enrollment space is limited, so register
today to reserve your place.
• Executive Secretaries
• Receptionists 8:30
Pre-Conference Workshop Registration and Continental Breakfast
...All other Administrative Staff
9:00
Workshop A: Devise Your Own Professional Development Plan
When you were young, people always asked what you wanted to be when you grew up.
Even though you might be “grown up” now, it does not mean that you cannot continue to
set goals for yourself and your career. At this workshop, you will learn what it takes to create
Top 5 your own professional development plan. You will explore the five steps to career growth and
how to make them work for you.
• Examine your strengths and how to use them to attain your goals
Reasons to Attend: • Develop your own personal brand and how to market yourself
• Learn how to use mentors and networking to make contacts in your career field
Jean Nitchals
Founder
1. Develop time management
Network Buzz Events and Business Development Manager
skills to find more time in
your work day eCapital Advisors
Denise LaMere
2. Learn to communicate and
Director of Human Resources and Talent Acquisition
negotiate effectively
McQuay International
3. Gain the skills you need to
move up the corporate ladder 12:00
Workshop Adjourns/Lunch Break/Conference Registration
4. Acquire stress management
techniques
5. Learn the value of mentoring
in advancing your career
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3. The 2009 Annual Administrative Management Summit
Day One: Tuesday, May 19, 2009
1:00
“I will apply these Keynote Address: Ignite Your Career: Increase Motivation and Gain a
Competitive Edge
skills to my agency It is often very easy to become caught up in the daily tasks of your job. Staying energized
and motivated about your profession and job requirements is often very difficult to do. This
to better manage the keynote will focus on how you can stay positive and increase your motivation on the job. You
will learn how a good attitude and enthusiasm for your work will help you gain a competitive
office and advance edge in the workplace.
my career.” Carla Morelli
President
National Association of Women Business Owners
Tyra Daniels, Executive
Greater DC Chapter and President
Assistant, National Institutes
FreyerMartin
of Health
2:00
Garner Techniques to Communicate Professionally
• Gather communication tools that will allow you to clearly express what you want to say
• Use professional communication strategies to successfully negotiate conflict
• Learn the differences between appropriate and inappropriate expression in the workplace
Jean Nitchals
Founder
Network Buzz Events and Business Development Manager
eCapital Advisors
3:00
Break and Refreshments
3:15
Examine Ways to Negotiate With Confidence and Move Up the
Corporate Ladder
• Focus on the relevant issues of the negotiation without allowing personal feelings or
negotiator tactics to effect your decisions
• Understand the important benefits of win-win negotiations to continue valuable relationships
and form new partnerships within the office
• Improve personal and professional profitability to advance your career and move up the
ranks within your organization
Denise LaMere
Director of Human Resources and Talent Acquisition
McQuay International
4:15
Day One Adjourns
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4. The 2009 Annual Administrative Management Summit
Day Two: Wednesday, May 20, 2009
8:30
“The entire summit Continental Breakfast
was beneficial – 9:00
Harness Stress Management Techniques
I would recommend • Discover techniques to reduce stress and make your day more productive
it to others.”” • Develop a daily schedule for both work and home to organize your time
• Recognize your limits and prioritize tasks accordingly
Elsie Simmons,
Carla Grantham
Program Operations Assistant,
Congressional Liaison for Human Resources
Centers for Disease Control
U. S. Coast Guard
10:00
Learn to Gain and Keep Employer’s Respect
• Learn ways to earn and keep the trust of your employer
• Gain techniques to make yourself an invaluable member of your office staff
• Complete your tasks with confidence and be an employee your employer can count on
L. Content McLaughlin
President, National Association of Women Business Owners
Baltimore Regional Chapter and Partner
Tydings & Rosenberg, LLP
11:00
Break and Refreshments
11:15
Collaborate With Your Colleagues to Improve Decision Making
• Form working relationships and build confidence with your colleagues
• Implement work-objectives to define the purpose of the collaboration
• Make better decisions on partnership and agency collaboration
Cynthia de Lorenzi
Founder and Chief Executive Officer
Success in the City
12:00
Lunch Break
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5. The 2009 Annual Administrative Management Summit
Day Two: Wednesday, May 20, 2009, Continued
“This event was 12:45
Enhance Diversity Management to Achieve a Cohesive
packed with useful Work Environment
information that • Understand how diversity can enhance your office’s work environment
• Achieve a cohesive work environment between different age groups and ethnicities
can be applied • Appreciate and adjust to your workplace’s diverse characteristics to get the job done
Diane Thielfoldt
to the daily work Co-Founder
The Learning Cafe
environment.”
1:45
Erica Lewis, Staff Associate,
Learn to Mentor Yourself and Others
Society for Human Resource
Management • Create mentoring relationships that are productive, enjoyable and successful
• Maximize mentoring through insight into your unique learning and teaching approach
• Share your knowledge and expertise with others through coaching and mentoring relationships
Devon Scheef
Co-Founder
The Learning Café
2:30
Break and Refreshments
2:45
Perfect Time-Management Skills
• Achieve results through effective planning and clarifying objectives
• Develop a balance between professional goals and personal time
• Learn ways to offset procrastination by developing a time-management plan
Dave Willmer
Executive Director
Office Team
3:30
Execute a Well-Planned Event
• Learn to effectively run an event from planning stages through execution
• Identify costs and create a plan to stay within your budget
• Develop an outreach and marketing strategy to promote and advertise your event
Nancy Shaffer
CEO and Founder, BRAVO! Events by Design
and Karen Bridges
COO and Partner
BRAVO! Events by Design
4:15
Conference Adjourns
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6. The 2009 Annual Administrative Management Summit
Post-Conference Workshop: Thursday, May 21, 2009
“The workshops
Post-Conference Seminars:
were awesome. Post-Conference Seminars are practical, supplementary application sessions which
incorporate and review tools, techniques and methods presented during the event.
I will be looking Participants will obtain a further understanding of how to use newly acquire tools and cutting-
edge strategies to improve project management, leadership and team building skills. Through
into completing the group exercises and scenario-based learning, you’ll walk away with the expertise and
resources needed for immediate and practical application. Enrollment space is limited, so
certification course registered today to reserve your place.
and proposing 8:30
Post-Conference Workshop Registration and Continental Breakfast
this in-house to my
management.” 9:00
Workshop B: Project Management 101: 15 Steps to Project
Jorgina White, Management Success
Secretary, NASA A great way to expand your skills as an Administrative Professional is to develop project
management capabilities. In this interactive workshop, you will learn essential tips to complete
a project effectively, on time and to the liking of your supervisor. You will also understand how
you can reduce complex projects into manageable tasks throughout the project to achieve
success.
• Review emerging project management trends
• Acquire methodologies used within government programs
• Learn how to stay on time and within budget limitations
12:00
Workshop Adjourns
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7. The 2009 Annual Administrative Management Summit
In-house Training
One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings and management
facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact
challenges and provides a more personal learning experience, while virtually eliminating travel expenses. Whether you require training for
your department or for an organization-wide initiative, the advanced learning methods employed by The Performance Institute will create an
intimate training atmosphere that maximizes knowledge transfer to enhance the talent within your organization.
We realize that not all obstacles can be overcome by applying an “off-the-shelf solution”. While many training providers will offer you some
variation of their standard training, The Performance Institute’s subject matter experts will work with you and your team to examine your
programs and determine your exact areas of need. The identification of real life examples will create a learning atmosphere that resonates
with participants while at the same time providing immediate return on your training investment. Using interactive exercises that employ
actual projects or scenarios from your organization, instructors can address specific challenges and align the curriculum of each session
to your objectives. While the majority of on-site trainings are focused on smaller groups, The Performance institute also has the ability to
accommodate organizational-wide training initiatives. Utilizing multiple instructors, The Institute has the capacity to deliver courses to groups
of up to 300 participants per day.
Areas of expertise:
On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas:
Strategic Planning
Performance Measurement
Project Management
Lean Six Sigma
Workforce Management
Performance-Based Budgeting
Performance-Based Contracting
Performance Reporting
Program Evaluation
Administrative Management
Leadership and Change
For more information about in-house training options available to you, please contact Mark Bryan at 703-894-0481 x 225 or email him at
Bryan@PerformanceWeb.org.
“The workshops were awesome. I will be looking into completing the
certification course and proposing this in-house to my management.”
- Jorgina White, Secretary, NASA
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8. The 2009 Annual Administrative Management Summit
Logistics & Registration
Registration
Venue & Hotel
1. ONLINE at www.PerformanceWeb.org
The 2009 Annual Administrative Summit will be held at the Performance Institute Training
2. VIA FAX to 703-894-0482
Center in Arlington, VA, just one block east of the Courthouse Metro stop on the Orange Line. A
3. VIA PHONE to 703-894-0481
public parking garage is located inside of the building for $10/day. Continental breakfast and
refreshments will be provided for delegates on each day.
4. VIA MAIL to 1515 N. Courthouse Road, Sixth Floor
The Performance Institute Training Center Arlington, VA 22201
1515 North Courthouse Rd., Suite 600
❍ Yes! Register me for The 2009 Annual Administrative Summit
Arlington, VA 22201
703-894-0481 ❍ Add the Pre-Conference Workshop: A
A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard by Marriott ❍ Add a Post-Conference Workshop: B
at the prevailing rate of $209 until April 18, 2009. This rate is based on the government Per
❍ Please call me. I am interested in a special Group Discount
Diem and is subject to change. Please call the hotel directly and reference code “Administrative
Summit” when making reservations to get the discounted rate. The hotel is conveniently located for my team
three blocks from the Rosslyn Metro station. Please ask the hotel about a complimentary shuttle
that is also available for your convenience.
Delegate Information
Arlington Rosslyn Courtyard by Marriott
1533 Clarendon Blvd.
Arlington, VA 22209
Name Title
Phone: 703-528-2222 / 1-800-321-2211
www.courtyardarlingtonrosslyn.com
Hotel and Travel costs are not included in conference tuition.
Office Organization
Tuition & Group Discounts
The tuition rate for attending The 2009 Annual Administrative Summit is as follows:
Address
Conference Only $599
Pre-Conference Workshop $149
City State Zip
Post-Conference Workshop $149
For more information on group discounts for The 2009 Annual Administrative Summit, please
contact Melvin Hall at 703-894-0481 x210 or email him at Hall@PerformanceWeb.org Telephone Fax
CPE Credit
Email
Delivery Method: Group-live
Program Level: Beginner
Prerequisites: None
Payment Information
Advanced Preparation: None
CPE Credits: 30 Training Form/Purchase Order Check (accepted by mail only)
The Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) Credit Card
as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards
of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints
regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North,
Nashville, TN 37219-2417. Website: www.nasba.org
Credit Card Number Expiration Date
Cancellation Policy: ence start date, a method of payment must be
presented at the time of registration in order to
For live events: The Performance Institute will
guarantee your participation at the event.
provide a full refund less $399 administration Name on Card 3 Digit Card verification #
fee for cancellations four weeks before the event.
If cancellation occurs within two weeks prior to Quality Assurance:
conference start date, no refund will be issued.
The Performance Institute strives to provide you
Registrants who fail to attend and do not cancel
Billing Zip Code
with the most productive and effective educa-
prior to the event will be charged the entire
tional experience possible. If after completing
registration fee.
the course you feel there is some way we can
For webinars: The Performance Institute will Please make checks payable to: The Performance Institute
improve, please write your comments on the
provide a full refund less $50 administrative fee evaluation form provided upon your arrival. Priority Code: K213-WEB
for cancellations four weeks before the event. If Should you feel dissatisfied with your learning
cancellation occurs within two weeks prior to experience and wish to request a credit or
conference start date, no refund will be issued. refund, please submit it in writing no later than
• Any discounts offered whether by The Perfor-
If for any reason The Performance Institute de-
Registrants who fail to attend and do not cancel 10 business days after the end of the training
cides to cancel this conference, The Performance mance Institute (including team discounts) must
prior to the meeting will be charged the entire to: The Performance Institute: Quality Assurance,
Institute accepts no responsibility for covering also require payment at the time of registration.
registration fee. 1515 N. Courthouse Road, Suite 600, Arling-
airfare, hotel or other costs incurred by regis- • All discount offers cannot be combined with
All the cancellation requests need to be made ton, VA 22201
trants, including delegates, sponsors and guests. any other offer.
online. Your confirmation email contains links to Note: As speakers are confirmed six months
• Discounts cannot be applied retroactively
modify or cancel registrations. Please note that before the event, some speaker changes or topic
Discounts:
the cancellation is not final until you receive a changes may occur in the program. The Per-
written confirmation. • All ‘Early Bird’ Discounts must require payment
formance Institute is not responsible for speaker
at time of registration and before the cut-off
Payment must be secured prior to the confer- changes, but will work to ensure a comparable
8
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date in order to receive any discount.
ence. If payment is not received by the confer- speaker is located to participate in the program.
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9. The 2009 Annual Administrative Management Summit
For More Information, Visit Our Website at
www.PerformanceWeb.org
About The
Performance
Institute
Called “the leading think tank
in performance measurement for
government” on OMB’s ExpectMore.
gov, The Performance Institute
has been a leader in Performance
Management training and policy
since the 2000 administration
transition. As part of the Government
Performance Coalition, a group of
good government organizations, the
Institute worked in 2000 to deliver
recommendations to the then new
administration on what would become
the President’s Management Agenda.
In 2009, the Institute is leading
Innovations in Government: From
Transition to Transformation, or
InnoGOV.org, a collection of forums,
research and recommendations to
bring insight and transformation to
the federal government. The goal
of InnoGOV.org is to centralize
the importance of performance,
accountability and transparency in
government and to disseminate
the leading best practices to
government managers.
The Performance Institute has
published several research reports
regarding performance management
initiatives and trains over 10,000
government managers per year on
performance-based topics. Dedicated
to improving citizen services and
taxpayer transparency, the
Institute uses a best-practices
foundation to deliver the most
effective and tested methodologies for
improving performance.