IT Services London Specialist

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Perpetual ITPRESENTER
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WELCOME TO THE LEADING IT SERVICES PROVIDER IN THE UK
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PERPETUAL ITHas over 15 years experience providing cost
effective IT Solutions for businesses.

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About
US
Our mission is to deliver high-quality technology solutions
that enable companies to meet their business goals more effectively.
Our mission is to deliver high-quality technology
solutions that enable companies to meet their
business goals more effectively.
Our service combines technical expertise with
practical business sense and experience to create
high quality, integrated solutions.
What makes us different is that we aim to develop
genuine partnerships with our customers. We strive
to understand their business priorities, take
ownership of projects and provide expert,
independent advice to deliver optimum solutions.
Our customers choose us because of:
our expertise – we are able to offer all elements of a
complete ICT service.
our people – are a dedicated team of fully qualified
service desk engineers, supported by highly qualified
Field Engineers.
our ownership – we want our customers business to
thrive and grow and we are here to help make that
happen
our flexibility – engineers site visits are scheduled
to the convenience of our customers and not the
other way round.
our personal service – we like to think of ourselves
as the IT support department for each individual
customer, not a separate entity.
our relationship with them – we like to take the
time to explain why things happen and what we are
doing. We feel our customers deserve that.
We are able to remotely access our customers’
machines and servers from our offices to provide
quick and responsive action to resolve the majority
of our customers’ problems.
We schedule regular preventative maintenance
service review site visits.
Above all we realize and recognize that supporting
people is just as important as supporting their
technologies.
It is in our best interest to keep our customers
happy, so we are entirely flexible when it comes to
your package.
Some customers want an All Inclusive contract in
which monthly fees are fixed, others opt for Variable
Rate agreement, where fees vary according to
demand and usage.
PLACE
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Perpetual IT

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MEETTHE TEAM
Donal is responsible for the development
of monitoring programs which ensure that
all of our customers’ IT needs are
addressed promptly and proactively, and
ensuring that all technical work generated
meets the company’s procedures and
standards of quality.
Donal Ward
Director
Kym runs our customer service
helpdesk and co-ordinates our team of
on call technicians. She ensures that
the correct priorities are allocated to
issues which arise and that resources
are scheduled accordingly.
Kym Saunders
Service Delivery Manager
Nick is one of our two directors.
He is responsible for the future
direction of the
company, generating new
business and retaining the current
high standards our customers
have come to expect.
Nick Day
Managing Director

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MEETTHE TEAM
After experimenting early on with primitive
switchgear, Colin joined Pitney Bowes as an
engineer, going on to work as a mainframe
computer technician in the banking sector.
Following an interlude when Colin worked as
a professional musician in recording…
Colin Robertson
Senior Technician
As well as her academic achievements,
Nuray has eight years extensive practical
experience of working with computers and
resolving any support issues. She has
completed the Microsoft Office Specialist
course and has degrees in both mechanical
engineering and computing.
Nuray Koc
Technician
Steve has been working in IT for over 15
years, chiefly in the travel industry. Steve
was recruited by Perpetual IT in 2007 for
his broad broad skill base in providing
operational and technical support to
computer users.
Steve Whitbread
Senior Technician

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OUR SERVICES
IT Services Disaster Recovery Managed IT Services
IT Cloud Solutions Desktop Virtualisation Soft wear Solutions

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OUR SERVICES
IT Services
IT Cloud Solutions
Perpetual IT: London Based IT Company
Perpetual IT are an IT company based in London and specialising in all types of IT services for
medium to large businesses. We have over 15 years experience in the IT industry and are leaders in
our field when it comes to IT support services. With fully managed services and cloud based solutions
Perpetual IT provide a safe and secure way to effectively run your business IT systems. Information
Technology is the process used to store, retrieve and transmit the data for your company through
computers, servers and networks. With our experience and knowledge in the IT industry we have
encountered all the common problems that companies can face with their computer systems. We
have the ability to act swiftly and resolve most problems promptly and securely.
“Cloud computing is Internet-based computing, whereby shared resources, software, and information are
provided to computers and other devices on demand, like the electricity grid”
Our cloud based computing service differs from traditional hosting in three very significant ways:
It is available on demand, rather like electricity supplied by the National Grid.
It is flexible – the user can have as much or as little of a service as they want at any given time.
The service is fully managed by the cloud provider. The consumer needs only a basic personal computer
and reliable Internet access.
Significant innovations in virtualization and distributed computing, as well as improved access to high-
speed and more reliable Internet services have accelerated interest in cloud computing.

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OUR SERVICES
Disaster Recovery
Desktop Virtualisation
We offer four managed backup service plans to fit your company’s disaster recovery needs and
budget. Additionally we offer offsite replication, as well as Full System Recovery in the event of
complete server failure.
Shadow Protect
One of the biggest challenges companies face is how to maximize business continuity and avoid
business disruption following a server failure. Our Shadow Protect Server and Shadow Protect Small
Business Server solutions provide fast and reliable disaster recovery, data protection and system
migration capabilities to get servers online as quickly as possible. while protecting your entire server
environment including its operating system, applications like Microsoft™ Exchange and SQL, and your
data.
Citrix VDI-in-a-Box is an all-in-one desktop virtualization solution (Virtual Desktop Infrastructure (VDI) ) that
runs on off-the-shelf servers to deliver production-ready, centrally-managed virtual desktops to any user,
on any device for less cost than a computer. VDI-in-a-Box accomplishes this by eliminating expensive
shared storage, high speed interconnects, and infrastructure that traditional VDI requires. VDI-in-a-Box is
a single virtual appliance that provides all of the functionality needed to create provision, manage, and load
balance virtual desktops.
Virtual Computer (SMB)
NXTOP Enterprise is the leading intelligent desktop virtualization solution. It allows businesses to virtualize
desktops at a fraction of the cost of conventional VDI with a suite of products that makes managing
thousands of desktops and laptops as easy as managing one.

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OUR SERVICES
Managed IT Services
Soft wear Solutions
Our responsive helpdesk, accessed via a telephone support helpline, offers a single point of contact
for our friendly and experienced IT hardware and software support engineers. We are Microsoft
Certified Partners, Networking Solutions and Small Business Specialists.
Day-to-day Help Desk activities can include:
new user account set-ups and old user account administration, ie-setting passwords
logging in locked out users
resolving minor printing and networking issues
identifying possible hardware failure and liaising with warranty suppliers
(where appropriate)
Software Solutions
• Manage your passwords
• Document management
• Office 2010
• SME Enterprise Solutions

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CONTACTUS
Perpetual IT works with clients as an
integrated part of their business – from new
companies to large organisations with a
number of offices. Whether you want us to
work to manage your computer network or to
even assist your existing staff on a project,
we have the flexibility to help you.
Our proactive approach means we will work
with third party suppliers to support,
resolving and implement your IT needs.
From our central London offices we provide
leading IT Support London services whether
it is remotely or even if our engineers are
based on site at your offices.
Address:
Perpetual IT, Grosvenor House,
160 Gillett Road, Thornton Heath,
CR7 8SN
ZIP Code:
CR7 8SN
Country:
Serbia
Telephone:
+44 (0)20 8684 8683
Website:
www.perpetualit.co.uk
Email:
sales@perpetualit.co.uk

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THANKYOUSEE YOU IN THE NEXT PRESENTATION.

IT Services London Specialist

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