The document discusses trends impacting the future workplace, including globalization, demographics, and technology. Key points include: - By 2020, millennials will make up 50% of the workforce and have different expectations than previous generations. They want skills development, work-life balance, and clear career paths. - Globalization is shifting the locations of multinational company headquarters, with growing representation in Asia and declines in Western nations. Developing a global mindset is important for success. - Social networks and user-generated content are ubiquitous, especially among younger generations and in some developing countries, which can empower citizens and political activists.

1. 2020 Leadership
GE Global
Customer Summit
Jeanne
Meister
jeanne@futureworkplace.com
@jcmeister

2. The
2020
Workplace
©2011 Future Workplace

3. Our
Conversa?on
Today
…
1. The
2020
Workplace
Is
Here
Now
2. The
Three
Trends
Impac?ng
The
Workplace
3. What
Companies
Are
Doing
To
Engage
Employees
4. Predic?ons
For
The
2020
Workplace
5. What
Can
You
Do
To
Prepare
For
The
2020
Workplace
©2011 Future Workplace

4. Three
Forces
Shaping
the
Future
of
Work
Globaliza?on
Demographics
©2011 Future Workplace

5. Globaliza?on
Changes
the
World
2005
to
Country
2005
2006
2007
2008
2009
2010
2010
change
United
States
219
197
184
169
181
139
-­‐37%
Japan
43
60
49
39
49
71
UK
33
36
41
35
32
31
Financial
China
8
11
16
35
43
46
475%
Times
-­‐
Canada
22
22
23
24
27
11
-­‐50%
Loca?on
of
France
28
30
32
31
23
39
Global
500
Headquarters
Germany
19
19
20
22
20
37
95%
–
Top
15
Australia
8
8
11
11
14
8
Spain
9
8
12
14
13
10
India
5
4
8
13
10
8
60%
Switzerland
12
11
12
12
10
15
Brazil
5
8
7
11
9
7
40%
Netherlands
9
8
10
8
8
13
Italy
12
11
8
7
7
11
-­‐8%
Russia
4
8
8
13
6
6
©2011 Future Workplace

6. Developing
A
Global
Mindset
1
2
3
4
5
Not
At
All
Small
Extent
Moderate
Large
Extent
Very
Large
Extent
Extent
Intellectual
Capital:
Psychological
Capital:
Social
Capital:
• Global
Business
• Passion
for
• Intercultural
Savvy:
Know
how
Diversity:
Feel
Empathy:
global
events
may
comfortable
in
new
Building
a
network
affect
your
environments.
of
people
from
industry.
other
cultures.
Courtesy Thunderbird Global School Of Management
©2011 Future Workplace

7. Shortcomings
of
Management-­‐Level
Hires
and
specialized
workers
60%
50%
40%
Limited Creativity in
30% overcoming challenges
Limited experience within a
20% multinational organization
Limited work experience
10%
0%
Asia Pacific North Europe Rest of
America World
©2011 Future Workplace

8. Size
of
the
Genera?ons
in
US
Now
90m
5
Genera?ons
70m
???
MILLENNIALS
BABY
BOOMERS
50m
TRADITIONALISTS
GENERATION
X
30m
GEN
2020
10m
<1946
>1964
>1976
>1997
1997-­‐?
©2011 Future Workplace

9. 2020:
Millennials
50%
of
Workplace
Genera?on
2020
7%
Millennials
50%
20%
22%
1%
©2011 Future Workplace

10. What
is
your
experience
with
Millennials?
How
would
you
describe
them?
©2011 Future Workplace

11. Top
5
Things
Millennials
Want
…
From
a
boss:
1. Will
help
me
navigate
my
career
path
2. Will
give
me
straight
feedback
3. Will
mentor
and
coach
me
4. Will
sponsor
me
for
formal
development
programs
5. Is
comfortable
with
flexible
schedules
Meister & Willyerd, Harvard Business Review, May 2010
©2011 Future Workplace

12. Top
5
Things
Millennials
Want
…
From
Their
Next
Organiza?on:
1. Will
develop
my
skills
for
the
future
2. Has
strong
values
3. Offers
customizable
op[ons
in
my
benefits
and
reward
package
4. Allows
me
to
blend
work
with
the
rest
of
my
life
5. Offers
a
clear
career
path
Meister & Willyerd, Harvard Business Review, May 2010
©2011 Future Workplace

13. Top
5
Things
Millennials
Want
…
To
learn:
1. Technical
skills
in
my
area
of
exper[se
2. Self
management
and
personal
produc[vity
3. Leadership
4. Industry
or
func[onal
knowledge
5. Crea[vity
and
innova[on
strategies
Meister & Willyerd, Harvard Business Review, May 2010
©2011 Future Workplace

14. Even
the
Old
People
Are
Doing
It
Changes
in
social
network
site
use,
2008-­‐2010
by
genera?on
%
of
Internet
users
who
use
social
network
sites,
over
[me
90 83
80
70 67
62 61
60
50
50
Pew Internet Foundation
43
40 36 34 35
30
20
20 16
9 11
10 4
0 Millennials
Younger
Older
Silent
G.I.
All
online
Gen
X
(18-­‐33)
(34-­‐45)
Boomers
Boomers
Genera[on
Genera[on
adults
(46-­‐55)
(56-­‐64)
(65-­‐73)
(74+)
(18+)
©2011 Future Workplace

15. Millennials
Around
the
World
Are
Connected:
Autocracies
Are
In
Trouble
”Twider
is
huge
for
me;
I
get
most
of
my
news
on
Twider”—and
yet
is
also
an
extraordinary
exemplar
of
a
new
order
of
poli[cal
opera[ve
and
advocate.
Through
her
tweets
and
Facebook
posts,
she
has
sought
to
evoke,
in
real
[me,
the
experience
of
the
protests.
“ These
are
our
weapons,”
she
says,
brandishing
Gigi Ibrahim, 24, citizen journalist in Cairo her
smartphone.
Vanity Fair, April 2011
©2011 Future Workplace

16. 25
Billion
Tweets
600
Million
on
Facebook
70%
Outside
US
Sourced from TLNT
©2011 Future Workplace

17. 2
Billion
YouTube
Videos
Watched
…
A
Day
On
Average,
186
Videos
Watched…
A
Month
45
Hours
of
Video
Uploaded
…
A
Minute
Sourced from TLNT
©2011 Future Workplace

18. 92
%
of
US
children
have
an
online
presence
…
By
the
age
of
two.
72%
in
Western
Europe
Sourced from: AVG, October 2010
©2011 Future Workplace

19. The
Contribu?on
Revolution
is
Here
…
©2011 Future Workplace

20. BYOT:
Collaborate
@
Work
©2011 Future Workplace

21. Usage
Of
Social
Technologies:
Happening
In
Workplace
Today
• Employees
with
the
most
extensive
professional
networks
were
7%
more
produc[ve
than
their
colleagues.
(MIT,
2009)ž
• 52%
of
employees
surveyed
said
that
a
company’s
use
of
technology
was
a
major
factor
when
they
select
an
employer.
(Accenture,
2009)ž
• 33%
of
organiza[ons
say
the
usage
of
consumer
technologies
in
the
workplace
is
cri[cal
for
employee
reten[on
and
produc[vity.
(CIOinsight
2010)
• 69%
of
respondents
report
that
their
companies
have
gained
measurable
business
benefits
from
social
technologies.
(McKinsey
Global
Survey,
2009)
©2011 Future Workplace

22. Dilbert
@
Work
©2011 Future Workplace

23. TEAM
EXERCISE:
What
Do
These
Shijs
Mean
for
Your
Organiza?on?
In
Groups,
Iden?fy
at
Least
Three
Major
Implica?ons.
©2011 Future Workplace

24. People
Contribute
for
Recogni?on
Only
“I spiffed up my resume by adding ‘shoe designer’ for Fluevog,
and ended up getting a job in an architectural practice!”
Carrie Kozlowski
©2011 Future Workplace

25. Crowdsourcing
Job
Descrip?ons
©2011 Future Workplace

26. McKinsey
Study:
Benefits
Companies
Reported
for
Internal
Use
of
Web
2.0
Technologies
Benefit
%
of
Companies
Average
%
Repor[ng
Improvement
Increasing
speed
of
access
to
knowledge
77
30
Reducing
communica[on
costs
60
10
Increasing
speed
of
access
to
internal
experts
52
30
Decreasing
travel
costs
44
20
Increasing
employee
sa[sfac[on
41
20
Reducing
opera[onal
costs
40
10
Reducing
[me
to
market
for
products/services
29
20
Increasing
number
of
successful
innova[ons
for
28
20
new
products/services
Increasing
revenue
18
15
©2011 Future Workplace

27. Huge
Produc?vity
Gains
Possible
On
Just
Informa?on
Access
Speed!
%
of
Average
%
Benefit
Companies
Improvement
Repor?ng
Increasing
speed
of
access
to
knowledge
77
30
• UC
Berkeley
es[mated
informa[on
doubling
every
2
years;
in
some
fields
every
6
months
• IDC
es[mates
the
average
knowledge
worker
spends
15-­‐30%
of
their
[me
looking
for
informa[on.
• With
30%
improvement,
they
spend
10.5%
to
21%
of
their
[me
looking
for
informa[on
—
up
to
9
percentage
points
of
produc[vity
improvement
for
the
workforce!
©2011 Future Workplace

28. Learning
Will
Be
Social
&
Leverage
An
Internal
Social
Network,
• uCern
is:
Cerner’s
collabora[on
network
for
associates,
clients,
and
partners
where
healthcare
and
IT
intersect
Current
Stats:
• uCern
has:
Discussions,
blogs,
videos,
wiki
• Over
4,250
communi[es
covering
every
topic
our
clients
and
associates
care
about
documenta[on,
and
social
networking
• Over
26,000
members
including
over
18,000
clients
• 3601
Video
,
99,096
Discussions
45,448
Documents,
112,816
• uCern’s
vision:
Leverage
mass
collabora[on
Wiki
pages
to
reduce
[me
between
DISCOVERY
and
ADOPTION
© 2011, Future Workplace
©2011 Future Workplace

29. Drivers
For
Ucern
ORGANIZATION
PRODUCTIVITY
Search
&
Find
Intranet
Improvements
in
customer
sa?sfac?on
Innova?on
Accelerator
EMPLOYEE
PRODUCTIVITY
Simplify
work
processes
Provide
for
collabora?on
Learn
from
peers
©2011 Future Workplace

30. Mentoring
• Group
mentoring
• Reverse
mentoring
• Peer-­‐to-­‐peer
mentoring
with
microfeedback
• Anonymous
mentoring
©2011 Future Workplace

31. How
is
technology
changing
the
lives
of
leaders?
©2011 Future Workplace

32. Are
Your
Leaders
Prepared
for
the
New
Social
Order?
VS.
©2011 Future Workplace

33. Social
Media
Training:
New
Media
Strategies
&
Chrysler
Account
©2011 Future Workplace

34. Glassdoor.com
34
©2011 Future Workplace

35. You
Are
Being
Rated
Now!
©2011 Future Workplace

36. Focus
Of
Leadership
Development
Talent Operations and Technology 38% 29% 67%
Social Media and Collaboration 38% 28% 66%
Global Diversity Management 38% 27% 65%
Globsl Mobility Strategies 37% 27% 64%
Accelerated Leadership 42% 22% 64% Increase
Virtual and Tele-work Programs 36% 28% 64% Increase Significantly
Workforce Flexibility 36% 28% 64%
Employer Brand 38% 23% 61%
Generational Issues 37% 20% 57%
Gender Issues 28% 21% 49%
0% 20% 40% 60% 80%
©2011 Future Workplace

37. Keeping
Your
Hi-­‐Poten?als
Varies
By
Genera?on
Ranking
Genera?on
Y
Genera?on
X
Baby
Boomers
Veterans
(over
(under
age
30)
(ages
30
–
44)
(ages
45
–
64)
65)
1
Company
culture
&
Addi[onal
bonuses
Addi[onal
benefits
Addi[onal
bonuses
CSR
or
financial
(health
and
or
financial
(21%)
incen[ves
(21%)
pensions)
(26%)
incen[ves
(25%)
2
Flexible
work
Addi[onal
Addi[onal
bonuses
Addi[onal
benefits
arrangements
compensa[on
or
financial
(health
and
(20%)
(19%)
incen[ves
(23%)
pensions)
(24%)
Strong
leadership/
organiza[onal
support
(19%)
3
New
training
Customized/
Addi[onal
Flexible
work
programs
(19%)
individualized
compensa[on
arrangements
career
planning
(21%)
(20%)
Support
and
(18%)
recogni[on
from
Strong
leadership/
Corporate
Social
supervisors
or
Succession
organiza[onal
Responsibility
managers
(19%)
planning
(18%)
support
(21%)
(20%)
37
©2011 Future Workplace

38. Team
Exercise:
How
Can
We
Help
Leaders
Get
Ready
for
an
Era
of
Social
Leadership?
Generate
At
Least
3
Ideas
With
Your
Group
©2011 Future Workplace

39. The
2020
Leader
• Inclusive
decision
making
Collabora[ve
Mindset
• Genuine
solicita[on
of
feedback
• Mentors
and
coaches
team
Developer
of
People
• Provides
straight
feedback
Digitally
• Uses
technology
to
connect
to
customers
and
employee
Confident
• Has
a
diverse
mindset
Global
Ci[zen
• Priori[zes
social
responsibility
• Builds
accountability
across
levels
Forward
Thinking
• Champions
innova[on
©2011 Future Workplace

40. Five
predic?ons
for
the
future
©2011 Future Workplace

41. Every
Person
Will
Have
a
Reputa?on
Score
…
star%ng
with
leaders
©2011 Future Workplace

42. Klout:
A
Measure
Of
Your
Online
Influence
How many people you influence (True Reach): 2K
How much you influence them (Amplification): 18
How influential they are (Network Score): 49
©2011 Future Workplace

43. TEAM
EXERCISE
Go to www.klout.com
Find Your Klout Score
Do you Think Klout Scores Will Be
Looked At In Hiring & Promotion
Decisions?
©2011 Future Workplace

44. There’s
an
App
for
That!
©2011 Future©2011 Future Workplace
Workplace

45. Outside
Work,
We
Use
These
©2011 Future Workplace

46. On
Devices
Like
These
©2011 Future Workplace

47. To
Do
This
©2011 Future Workplace

48. But
we
too
ojen
we
give
our
employees
this
employee
experience
…
©2011 Future Workplace

49. ©2011 Future Workplace

50. Team
Exercise:
Can
we
think
differently?
What
2
corporate
apps
could
we
build
to
support
a
new
genera[on
of
leaders?
©2011 Future Workplace

51. Mobile
Devices
Will
Become
Your
Office
&
Classroom
©2011 Future©2011 Future Workplace
Workplace

52. Usage
of
Mobile
Devices
Q:
Thinking
about
your
company’s
usage
of
mobile
devices,
how
are
these
devices
being
used
NOW
and
to
what
extent
will
mobile
devices
be
used
in
2015?
Access to Info & 49%
Prod. Knowledge 36%
Currently Use
Deliver Knowledge 43% Now
Content 41%
Communications 35% Plan to Use in
from CEO/C-suite 32% 2015
Access to Rich 34%
Media/Videos 46%
24%
Mico-blogging
30%
Coaching & 23%
Mentoring 41%
©2011 Future Workplace

53. Business
Func?ons
Using
M-­‐Learning
Q: Please share which business function(s) within your organization are using mobile devices for learning?
©2011 Future Workplace

54. Social
Media
Literacy
Will
Be
Required
For
All
Employees
©2011 Future©2011 Future Workplace
Workplace

55. Benefits
&
Barriers
Of
Social
Learning
5
Top
Benefits
…
5
Top
Barriers
• Collabora[on
• Security
• Peer-­‐to-­‐peer
learning
• Confusion
on
usage
• Knowledge
sharing
• Culture
Of
Firm
• Produc?vity
• Decreased
produc?vity
• Meet
development
• Pass
along
wrong
data
needs
Based
on
Social
Learning
Boot
Camp
Adendees
&
Consul[ng
Clients
©2011 Future Workplace

56. Forrester
Research:
Individual
contributors
are
much
more
likely
than
managers
to
view
social
media
as
improving
produc?vity
Management: +67 Individual contributor: +93
©2011 Future Workplace

57. What
Can
You
Do
Now?
• Adopt
a
global
mind-­‐set;
subscribe
to
an
RSS
feed
from
outside
your
home
country
• Ac[vely
promote
socially
responsibility
in
your
company
• Become
über-­‐connected
yourself
with
at
least
three
online
communi[es
• Champion
openness
and
transparency;
start
with
5-­‐minute
messages
about
what’s
on
your
mind
(resist
heavy
scrip[ng
by
a
staffer)
• Create
an
inclusive
culture;
what
does
your
direct
staff
look
like?
Where
do
you
hold
your
staff
mee[ngs?
• Start
developing
people
now!
©2011 Future Workplace

58. The
2020
Workplace
Available
on
Amazon
hdp://www.amazon.com/2020-­‐Workplace-­‐Innova[ve-­‐Companies-­‐Tomorrows/dp/0061763276
©2011 Future Workplace

59. Let’s
Con?nue
the
Dialogue…
Jeanne
Meister
jeanne@futureworkplace.com
DM:
@jcmeister
futureworkplace.com
www.facebook.com/
the2020workplace
sociallearningbootcamp.com
©2011 Future Workplace