Services available from the Glyndwr University IT Service Desk.

1. Glyndwr I.T. Services
provide support and assistance
for
10,000+ users every year
including
students/staff & visitors

2. Printer Credits
To use printers/photocopiers you
will need to have sufficient print
credit. Top up your print credit at a
money loader available on the first
and ground floor in the library.
I.T. Service Desk will also credit your
account if you need help/advice or
change.
Both money loaders take notes.

3. Repair or maintain
students laptops
…but we have a list
of local people
who can!
I.T. Services can’t…

4. As long as you have registered a
separate email address you can reset
your own Moodle password
Moodle homepage > Current Students >
Manage my password
https://services.glyndwr.ac.uk/apr/
Student Password Reset

5. When students
loose their work…
ALWAYS EMAIL A COPY OF
YOUR WORK TO YOURSELF -
Use a memory stick AND
Take time to save work
On your student Z drive
By using a Glyndwr PC
it’s so sad

6. Log in to one of our PC’s then
press…
Easy!
Want to change your password?

7. Log on to Glyndwr.ac.uk/Print
Ask the I.T. Service Desk for more details
or see our
I.T. Services Moodle page
Log into Moodle > Support for Students >
Glyndwr Wrexham > Academic Support > I.T. Service desk
Print from your Laptop

8. I.T. Services are open
8:45 – 18:00 (Mon – Thurs)
8:45 – 16:30 (Friday)
Log into Moodle > Support for Students >
Glyndwr Wrexham > Academic Support > I.T. Service desk
Non term time 08:45 – 17:00 (Mon – Thur)

9. I.T. Services Sell...
UK Travel Adaptor £3.50

10. The I.T. Service Desk have
4 x print stations…
A quick solution
to your printing needs
Log on and away you go!
Need to print in a hurry?

11. LAMINATINGat I.T. Service Desk

12. Printing and Photocopying costs
A4 Black and White 5p
A4 Colour 15p
A3 Black and White 10p
A3 Colour 30p

13. I.T. Services have 10 Glyndwr University laptops
available in an emergency for our students to borrow
Major I.T. Meltdown?

14. eduroam Wireless Connection
Once connected you can use
WiFi in all establishments using eduroam including
Oxford, Cambridge & Manchester University
And 230+ University’s & Colleges in the UK
Ask I.T. Services for info
https://www.ja.net/products-services/janet-connect/eduroam/eduroam-participating

15. eduroam is available World Wide
https://www.eduroam.org/index.php?p=where

16. Colour Printing
1st floor - A4 colour printing is
available
Ground floor A4/A3 available
Black and white printing
available on all floors and in
I.T. labs (Colour also in L100)

17. Please do not rely on Memory sticks
alone to store work
always email a copy to yourself
If it is a BIG file save on your student
Z drive by using a Glyndwr PC
Memory sticks GET LOST!

20. You can check out the
availability of our PCs
online at
m.glyndwr.ac.uk which is
designed to display on
smartphones.

21. SCANNING

22. Access your student email through Office365
Student email address:
Username@mail.glyndwr.ac.uk
Go direct by clicking the student email link on Glyndwr
homepage then use your Moodle username & password
Student e-mail

23. Log in to Moodle
Go to Support for Students
Go to Glyndwr University Wrexham
Go to Academic Support
Go to I.T. Services
Select Email for instructions
FORWARD Student e-mail
to your personal email address

24. Glyndwr University London
Blakehall College London
ATI Dublin
British Hellenic College, Athens
Kensington College of Business
Glyndwr Moodle is fundamental to study;
a one stop multifaceted knowledge base encompassing
anything from lecture notes to council tax rebate forms.
Glyndwr Moodle empowers your higher education experience...
Glyndwr University Wrexham
update & manage Moodle for:

25. Coleg Llandrillo Cymru
Coleg Menai
Coleg Powys
Coleg Cambria (Deeside & Yale)
Rhondda Cynon Taff Youth Service
…access to Moodle requires
individual username’s & password’s
and I.T. Services issue 9,000+ per year
We are here to help itservices@glyndwr.ac.uk
Glyndwr University Wrexham
also manage Moodle for:

26. Rhythmic headphones now
available at the
I.T. Service Desk!
£2.00

27. I.T. Service Desk sell…
Card holders £1.50
Stationery from 20p
Notebooks 40p - A4 pads £1.00
Folders from 40p
UK Travel Adaptors £3.50
Blank CD’s 35p - DVD’s 50p
And So Much More!

28. Send an email to:
itservices@glyndwr.ac.uk
Our automatic response
allocates a job number then
we will contact you with a solution
Telephone 01978 29 3241
If you have an I.T. Problem…

29. Students can download the latest versions of
McAfee Antivirus, SPSS and Nvivo
FREE OF CHARGE
Download site available on Moodle under
Academic Support > IT Service Desk > Software
LINK: https://ww3.glyndwr.ac.uk/digitaldownloads/
Digital Downloads

30. I.T. Services have been listening to the view of students and are delighted to
announce the following improvements to our I.T. facilities, which we are sure
that it will add to your experience here at Glyndwr.
You said..
“We need more general purpose computers”
We did…
We have installed 22 more workstations in the
Library and 8 more on the 1st floor balcony.

31. I.T. Services have been listening to the view of students and are delighted
to announce the following improvements to our I.T. facilities, which we are
sure that it will add to your experience here at Glyndwr.
You said..
“Computers are slow to logon”
We did…
The issue has now been resolved with a new
Windows 7 image. Logon times are much
quicker.

32. AA + AAA Batteries 50p each
I.T. Service Desk
Stationery, CD’s/DVD’s
Notebooks and so much more…

33. I.T. Services have been listening to the view of students and are delighted
to announce the following improvements to our I.T. facilities, which we are
sure that it will add to your experience here at Glyndwr.
You said..
“There’s slow WiFi across campus”
We did…
We upgraded WiFi to eduroam
WiFi access is now much quicker

34. I.T. Services have been listening to the view of students and are delighted to
announce the following improvements to our I.T. facilities, which we are sure
that it will add to your experience here at Glyndwr.
You said..
“The computers aren’t working”
We did…
Technician staff will now be checking library and
lab computers more frequently. A common
reason for this is the unplugging of power and
network cables.

35. NOTEBOOKS from I.T. Services
Shorthand
Notebook 40p
*A4 Lever Arch Files £1.00
*A4 Clip Files 80p A4 Refill Pad £1.00

36. You said..
“Specialist computer facilities aren’t open enough”
We did…
Engineering I.T. Labs L100 and E1 are now open in the
evenings. Giving you 40% more access time.
If you have any ideas on how we can make further improvements
please email:
itservices@glyndwr.ac.uk

37. FOLLOW US!
You can follow the I.T. Service Desk on:
Twitter: @GlyndwrItServ
Facebook: https://www.facebook.com/glyndwritservicedesk
Tumblr: http://glyndwritservicedesk.tumblr.com/