3. - Co-Owner, Leyenda (Brooklyn).
- Co-Founder, Speed Rack.
- US Bartender of the Year 2015.
@ivymix
4. - Co-Owner, door 74 (Amsterdam)
- Director of Education, Tales.
- Consultant, Liquid Solutions Bar &
Beverage Consulting
@philipduff @philipsduff
5. What Is Theft?
The OED weighs in…
Theft: “The action or crime of stealing.”
Stealing: “Take (another person’s property) without permission or
legal right and without intending to return it.”
16. What Is Theft?
Cons of Theft in Bars
• Culture of secrecy
• Reduced guest focus
• Lower recorded sales/profits
Pros of Theft in Bars
• Tax evasion for owner, staff
• Motivated staff (or…?)
17. A Brief History Of Control Systems
“HE BEHELD A MAGNIFICENT FIGUREWIELDING TWO MIXING
GLASSES AND “ALL ABLAZE WITH DIAMONDS,” A JEWELRY
DISPLAY THAT INCLUDED A CLUSTERED STICKPIN IN HIS
SHIRTFRONT, DIAMOND CUFFLINKS AND AN ARRAY OF
DIAMOND RINGS.”
Edward Hingston, writing about the bartender of the Occidental Hotel,
San Francisco in 1863, one Jerry Thomas
18. A Brief History Of Control Systems
- 1879, Ritty’s Incorruptible Cashier,
Dayton, Ohio
- 1884: National Cash Register (NCR) - receipts
20. The Hospitality Business In The US
- 10% of all US employees
- 50% of US family food budgets spent outside the home
- Shrinkage (of all US industries) $50bn / year (+/-$1bn/week!)
33. Remove Motive
- Better hiring: get to know them. What’s their nut?
- Better hiring; check references. Rehire?
- Better hiring; hire personality, train skills.
- Better hiring; training & manage managers.
34. Remove Motive
- Have a handbook; require agreement.
- Set standards and procedures and policies
- Theft is against policy, as is concealment or inactivity
- Enforce policies consistently
35. Remove Motive – Owners & Managers Need A Life
- Don’t socialize with your staff
- Definitely don’t get drunk with them or sleep with them!
- Have your own life and loved ones outside the bar / the industry
40. Remove Opportunity
- Bartenders count their banks before shift.
- Separate bar change bank for making change for guests.
- No making change from the tip jar.
- All spills, breaks and comps recorded in the POS.
41. Remove Opportunity
- Random mid-shift drawer-swaps and register-reports.
- Manager counts banks immediately after shift. Limit access to
codes.
- Weekly or monthly inventory – share detail report with staff.
- Keep liquor room locked, limit access.
45. Classic Scams…
- No sale button, cash payment right into the tip jar
- Solution: separate change bank, so every time the register
opens it’s a sale. Check the cameras!
46. Classic Scams…
- Bring your own stock
- Solution: weekly stocktakes, track bartender productivity
47. Classic Scams…
- Underpour / Water down stock / Pass off stock
- Solution: Cameras, productivity, well/premium
48. Modern Scams…
- Gift cards / coupons / discounts
- Solution: manager sign-off on all gift cards & discounts
49. Thank you for your attention!
This deck: www.tales365.com
T & IG: @ivymix
T: @philipduff / IG: @philipsduff