We let our users drive the development Shorter planning cycles than normal Balance vision with demand We do not have a separate support team Developers provide support We do have a separate QA team But developers test their systems thoroughly Hugely automated test and build We do not have a separate training/consultancy team Our customer architects contribute to the code Our developers do training and on-site consultancy We let our users drive the development Shorter planning cycles than normal Balance vision with demand We do not have a separate support team Developers provide support We do have a separate QA team But developers test their systems thoroughly Hugely automated test and build We do not have a separate training/consultancy team Our customer architects contribute to the code Our developers do training and on-site consultancy
We do everything on mailing lists Almost all our mailing lists are open Architecture Dev lists We get mails from concerned people who think there is a problem with our infrastructure Open Bug Tracker Open build processes What is closed? Customer support system Support mailing list Sales and marketing