23. Building An IT Service Factory
Separate Silos ➔ Single Platform
Systems Focus ➔ Biz. Engagement
Break/Fix ➔ Continuous Improvement
Maintaining Past ➔ Enabling Future
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39. A Few Lessons Learnt
Building an aircraft in flight is hard
Open Source is your friend
Agile is a mindset not a process
Automation is not an automatic
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