Thomas is a certified psychologist specialized in addictions. He has more than 25 years experience from working with problem gambling and over 30 years experience from working with alcohol and drug addictions. Thomas is the founder of Sustainable Interaction (SI), a company specialized in problem gambling and responsible gambling. SI has developed many cutting edge products within the field, for example Gamtest, PlayScan, responsible gambling training and education online as well as online self help program for problem gamblers. SI has cooperated with gambling operators, nationally as well as internationally, striving to improve their knowledge in problem gambling. In Sweden, Thomas Nilsson initiated the Swedish national help line for problem gamblers and operated it for eleven years on a mission from the Swedish National Public Health Institute. He was also involved in the research team that undertook a prevalence study for the Swedish Government between the years 1997-2000. SI is still involved in the ongoing Swedish longitudinal prevalence study. The purpose of Paf Responsible Gaming Summit is to increase awareness about responsible gaming by inviting the gaming industry and its stakeholders. We wish to have an open dialogue with gambling operators, partners, academics and decision makers to learn from each other and share best practices https://www.paf.com/rgsummit2015

1. Thomas Nilsson
thomas@sustainableinteraction.se
Responsible gambling - what direction?

2. Online
Accessible, fast, fun & risky

3. The sum is more then it´s parts
Internet gambling (any) 3,0
VLT 2,5
Bingo 2,4
Poker 2,2
Casino gambling 1,6
Sports betting 1,5
SWELOGS

4. Prevalence - what is going on?

5. • Flexibel and ”smart” limit setting
• Active communication with players trough
different/all channels
• Self assessment and self help
• Behaviour tracking systems
• Specialised training
Responsible gambling trends

6. In short - responsible gamling
initiatives that seams to have effect
Policy initatives
age limitations
restricting the number of gambling venues
restricting use of alcohol while gambling
Responsible gambling
initatives
maximum loss limits
maximum of money transfered to player account
make players set limits for time and money
self exclusion

7. HEAVY
GAMBLING
PROBLEM
GAMBLING
Stress
Substance
use/abuse
Mental health
problems
Etiological Model of Gambling
and Problem Gambling
Källor: Williams et al 2013 & 2015
*evidence for effect, more or less
No alcohol connected to
gambling*
Information about risk
factors
Marketing
Player education
(Erroneous beliefs)*
School project*
Breaks*
Limits*
Selectiv exlusion
Limits*
Self test*
BTS
Big winner call
Proactive communication
BTS
Information about treatment*
Self exklusion*
Limits*
Self test*
BTS
Sale
GAMBLING
Continuous forms
and/or big win
Family modelling
Peer involvement
Gambling fallacies
Less education
Lower intelligence
Gambling availability
Anti-sociality
Risk Taking
Propensity
Inherit or due to male gender
or young age
Impulsivity
Low agreeableness
Low conscientiousness
Adverse childhood

8. This what some operators currently do
• Maximum limits to player account set by the operator
• Loss limit per day/week/month
• When big win - the account freeze and the player is contacted
• When loss limit is reached players are contacted
• Proactive communication via mail and phone
• Different interventions to problem gambler using internet or/
and live
• Obligatory use of BTS - with different approach to contact

9. Challenges
• Individualisation - the burden and responsibility on the
player
• Licensing demands could be a roof
• It´s all about how it is executed
• Most be user friendly and easy to follow
• Lose those who thinks it is to much ”big brother”
• To be in front coasts and takes bravery

10. There is difference between an
opinion and the experience

11. 10% of the gamblers stands for
53% of the turnover