Hotel Security PPT

1. Departmental Responsibilities in Guest and
Asset Protection

2. Competencies for Departmental
Responsibilities in Guest and Asset Protection
1. Identify the variety of security concerns that affect each
hotel department.
2. Describe the security and safety issues for
facilities with swimming pools, health/fitness
services, and gaming areas.
3. Identify the general types and uses of security
reports and records.
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3. Competencies for Departmental Responsibilities in
Guest and Asset Protection
4. State the security concerns involved in serving guests
with special needs.
5. Explain the safety and security considerations for
handling conventions, meetings, and exhibits.
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4. Preventing Employee Theft
· Verification of staff
· Personal use of hotel resources
· Telephone use
· Employee IDs (name/photo, color-coded)
· Package rooms and parcel pass systems
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5. Employee Screening
· Criminal conviction check
· Credit check
· Department of Motor Vehicle check
· Bonding
· Polygraph (lie detector) testing
· Third-party testing
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6. Exit Interviewing
· Allow sufficient time.
· Be willing to hear complaints.
· Thank the employee for serving the organization.
· Ask how the employee's department might be improved.
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7. Preventing Employee Violence
· Identify problems and assess risks before they lead to violence.
· Resolve employee-supervisor conflicts promptly.
· Offer stress-management training.
· Develop a written policy for handling workplace violence.
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8. Engineering's Role in Hotel Security
· Emergency situations
· Key control
· Equipment and materials control
· Theft of services
· Unscheduled inventories
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9. Swimming Pool Safety
· Regulations
· Employees
· Training
· Physical Checks
· Signage
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10. Health Club Signage
· Guests should be reminded that they are exercising at their
own risk.
· Guests should consult a physician before exercising.
· Equipment should be used carefully and only for its intended
purpose. Improper use may lead to injury.
· Guests should not exercise alone.
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11. Health Club Signage
· Guests should read any manufacturer's instructions for
equipment use that have been posted.
· Minimum age requirements, if any, should be clearly stated.
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12. Tips for Gaming Security
· Rotate security staff between the casino and the hotel.
· Maintain continuous surveillance.
· Be alert to guests attempting to use counterfeit tokens and cash,
and train staff to deal appropriately with the situation.
· Train security personnel in CPR and basic first aid.
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13. Tips for Gaming Security
· Make certain that children under 18 are not allowed on the
casino floor.
· Contact the appropriate regulatory commission for additional
information.
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14. Report Writing
When to Report
· When a guest, employee, or other person has experienced a loss
or injury on the premises
· When there has been damage to or destruction
of a facility asset
· If there has been any other situation or incident
that management believes should be documented
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15. Report Writing
What to Report
· Time and date of the occurrence
· An objective narrative of the incident
· Names and addresses of all witnesses and participants
· The amount of loss, if any
· The time the police were notified, if applicable
· The date of the report, and the report writer's signature
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16. Thank you
PLN9 Security Services Pvt. Ltd