Purposeful support practices are an innovative way of looking at widely accepted service management processes, with an emphasis on achieving desired, measurable end results. Purposeful practices should always be open to investigation and continuous improvement, thereby increasing their value to the business.
Designed with the realities of reactive day-to-day support operations in mind, purposeful support practices are exceedingly practical in their common-sense approach to implementing support processes. In this webinar, Pete McGarahan will cover each of the five purposeful practices, as well as the components that ensure their measurable success.
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
The complete guide to purposeful support practices
1. The Complete Guide to
Purposeful Support Practices
UTILIZING FIVE CONTINUOUS IMPROVEMENT AREAS OF FOCUS FOR ALIGNING
STRATEGY AND INCREASING FIRST CONTACT RESOLUTION WITH A
RENEWED KNOWLEDGE MANAGEMENT PROGRAM
By Peter J. McGarahan
President, McGarahan & Associates