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Customer Profitability for the Automotive Component Industry ,[object Object],[object Object],[object Object],[object Object]
The Current Business Environment ,[object Object],Changing Workforce New Competitors Manufacturing / Service Excellence Demanding Customers Changing Technology Global Competition Decreasing Margins
Levers to Maximize Profit
Levers to Maximize Profit
Bala’s 4Ms ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Strategic Process Management
Strategic Process Management
Strategic Process Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Latest Products Operational Excellence Personal Touch and Feel Customer Intimacy Activity Based Management
Strategic Profitability Management ,[object Object]
Revenue Management ,[object Object],[object Object],[object Object],“ Revenue management”  is the art and science of predicting real-time consumer demand at the micromarket level and optimizing the price and availability of products."  R. G. Cross
[object Object],[object Object],[object Object],[object Object]
Value Chain Perspective of Business Functions
Cost Management ,[object Object],Bala
Cost Management
Value Chain Perspective ,[object Object],Supplier  Value Chain Supplier  Channel  Value Chain Firm  Value Chain Buyer Channel  Value Chain Buyer Value Chain
Strategic Cost Management ,[object Object]
Building Blocks of the e-Corporation ERP Backbone Supply Chain Management Applications Data Mining, Knowledge Mgmt. Apps. Enterprise Applications Integration Customer Relationship Management Applications Intranet Applications eProcurement Applications Direct Material Suppliers Customers, Resellers Employees MRO Suppliers

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