There are two separate components within Cost of Quality (COQ) and you must have a complete understanding of both of them for your Project Management Professional (PMP)® Exam. One is the Cost of Nonconformance, which is the money (and time) that will be spent due to the failure of a deliverable from your project. The other is the Cost of Conformance.

1. PMP® Exam Tip: Cost of Conformance
There are two separate components within Cost of
Quality (COQ) and you must have a complete
understanding of both of them for your Project
Management Professional (PMP)® Exam. One is the
Cost of Nonconformance, which is the money (and
time) that will be spent due to the failure of a
deliverable from your project. The other is the Cost
of Conformance. This is the figure that is
determined to be necessary to avoid those failures
in the first place.
There are two categories within the Cost of
Conformance. The prevention costs are those
associated with building a quality product or service
so that any errors are within the range that is
considered acceptable. These usually include the
elements of training and equipment. Also included
in this category is the time and effort required to
fully document processes and to do things the right
way.
The other category within the Cost of Conformance is the appraisal costs. These are the costs
associated with determining the level of quality to ensure it meets the required standards.
Appraisal costs include things like inspections and various types of testing that are then
evaluated to ensure the quality expectations are being met.
In our next tip, we’ll take a closer look at the Cost of Nonconformance.
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