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Can Promotion and Partnership Coexist?
1. Can Promotion and Partnership Co-exist?
Marketing, advertising, selling and the customer
January 31st 2014
Jonathan Dancer
Managing Director, Redbow Consulting Group
3. Can promotion and partnership co-exist?
Promotion and Partnership?
Promotional Returns
How Marketing Fits in
Perceptions of Value
Can Promotion and Partnership Co-exist?
4. Potential benefits of partnership
Improved concordance and persistence
Patient education and lifestyle applications
Support for treatment initiation
Outcomes measurement
Building consensus
Service design
Medical education
An increasing proportion of Pharma “promotional expenditure”
is directed towards supporting more partnership-oriented activity
6. Partnership
When a match has equal partners then I fear not.
Aeschylus
The poor man who enters into a partnership with one who is rich
makes a risky venture.
Plautus
7. Promotion
Activity that supports or encourages a cause, venture, or aim
The publicizing of a product, organization, or venture so as to increase
sales or public awareness
Oxford Dictionaries
11. Promotion – what do recipients say?
With thanks to Ivor Eisenstadt, Managing Director, MGP
With grateful acknowedgement to Hilary Burt, Chair JICMARS
12. Promotion – what do recipients say?
Online is seen as convenient for quick searches, but print is
still highly valued
13. Promotion – what do recipients say?
Online & digital both used across the spectrum of information
needs, greatest credibility is from independent sources
14. The promotional “leaky bucket”
Attribute
A
Awareness
I
Interest
D
Desire
A
Adoption/Action
Proportion
15. Predictability of returns on promotion
Sales
What we’re “taught”
Optimal Investment
Promotional Investment
22. Predictability of returns on promotion
Type and Level of Promotion
Extent of Unmet Need
Familiarity of Technology
Ease of Market Access
Thanks to Gary Johnson, Inpharmation
23. How marketing fits in – traditional view
Marketing is the management process responsible for identifying,
anticipating and satisfying customer requirements profitably
CIM
24. How marketing fits in – alternative view
“A social and managerial process by which individuals and groups
obtain what they need and want through
creating and exchanging products and value with each other.”
Philip Kotler 2002
True Marketing is Always Value Based
25. How marketing fits in
Value does not exist until it is perceived by the customer
Perceived Value influences the price the customer is willing to pay
A Customer cannot perceive value until they “experience” the product
Adoption involves establishing relevance to their own life/role
27. “Dinner for three”
Today, the “Dinner for Three” food
order is (in principle) increasingly
aligned :
a). The “family budget”
b). The specified requirement
c). The needs of the recipient
28. “Dinner for three”
Pharma needs to communicate effectively and appropriately
with all three parties.
Advocacy, Recommendation, Prescription
Guidance, Guidelines and Market Access
Informed Patient
Marketing and Market Access are increasingly convergent
29. Value
Value does not exist until it is perceived by the customer
Perceived Value influences the price the customer is willing to pay
A Customer cannot perceive value until they “experience” the product
Experience involves establishing relevance to their daily lives
38. Fitness for Purpose
What kind of challenge does this disease present?
What will it take to get the outcome needed?
39. Can Promotion and Partnership Co-exist?
Promotion
Trust
Creation &
Exchange of Value
Relationship
Partnership
Value is the universal currency that enables them to do so
40. Acknowledgements
Ivor Eisenstadt, Managing Director, MGP
Hilary Burt, Chair JICMARS
Gary Johnson, Inpharmation
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41. Can Promotion and Partnership Co-exist?
Marketing, advertising, selling and the customer
January 31st 2014
Jonathan Dancer
Managing Director, Redbow Consulting Group