Most websites have been designed with a one-size-fits-all approach, but did you know that if you make your website personalized for each visitor you can explode your sales. If you want to be on the cutting edge of digital marketing, you need to learn how to personalize your website for each user. The good news is, it’s easier than you think when you learn the fundamentals to website personalization. You will not want to miss this talk because Cara will share lessons learned from personalization case studies and how you can start building your foundation for delivering personalized website experiences. Catapult your business to new levels with this elite marketing strategy that will be shared at InboundCon.
Cara Harshman
The former Content Marketing Manager and Blog Editor at Optimizely, Cara Harshman is a preeminent voice in A/B testing and website personalization. She wrote the book A/B Testing on behalf of Optimizely’s co-founders and has spoken around the world. She dislikes writing autobiographical paragraphs but loves telling stories to live and digital audiences.
3. 2 Big Blocks of Personalization
WHO
are you
personalizing
for?
WHAT
are you
showing
them?
@caraharshman #inboundcon
4. The Who = Your Audience
WHO
are you
personalizing
for?
An audience is a
group of visitors
with a specific need
that deserves a
unique experience.
@caraharshman #inboundcon
5. The Who = Your Audience
WHO
are you
personalizing
for? Behavior
@caraharshman #inboundcon
6. The Who = Your Audience
WHO
are you
personalizing
for? Behavior
Demographic
@caraharshman #inboundcon
7. The Who = Your Audience
WHO
are you
personalizing
for? Behavior
Demographic
Context
@caraharshman #inboundcon
8. 3 Blocks to Build Your Audiences
Behavior
Demographic
Context
What is unique
about the visitor
right now?
Who is the
visitor?
What is the
visitor doing?
9. Examples of Possible Audiences
Behavior Context Demographic
Downloaded specific
content
Referral Source Industry
Viewed a specific
page…twice
Device/browser Location
Abandoned a cart
Specific marketing
campaign UTM source
Gender
Read specific content
category
New vs. Returning
visitor
Company size
29. @caraharshman #inboundcon
Behavior
Not sure which size to get?
Our expert customer service can help you
figure out the one for you so you don't have to
return the other. Call 1-800-###-### or chat
with them now to get fitted.
Personalized for
indecisive shoppers
X
30. @caraharshman #inboundcon
Behavior
XNot sure which size to get?
Our expert customer service can help you
figure out the one for you so you don't have to
return the other. Call 1-800-###-### or chat
with them now to get fitted.
vs.Generic
31. @caraharshman #inboundcon
Behavior
XNot sure which size to get?
Our expert customer service can help you
figure out the one for you so you don't have to
return the other. Call 1-800-###-### or chat
with them now to get fitted.
vs.Generic
32. @caraharshman #inboundcon
Behavior
XNot sure which size to get?
Our expert customer service can help you
figure out the one for you so you don't have to
return the other. Call 1-800-###-### or chat
with them now to get fitted.
Generic vs.
80% decrease in returns for audience
2% increase in conversion rate
33. 3 Blocks to Build Your Audiences
Behavior
Demographic
Context
What is unique
about the visitor
right now?
Who is the
visitor?
What is the
visitor doing?
34. A Template to Build Audiences
Download at:
optimizely.com/personalization-toolkit
35. 2 Big Blocks of Personalization
WHO
are you
personalizing
for?
WHAT
are you
showing
them?
@caraharshman #inboundcon
36. The What = The Experience
WHAT
are you
showing
them?
The experience is
the message you
want to send to the
audience.
@caraharshman #inboundcon
37. The What = The Experience
WHAT
are you
showing
them?
The
Location
@caraharshman #inboundcon
38. The What = The Experience
WHAT
are you
showing
them?
The
Location Content
@caraharshman #inboundcon
39. The What = The Experience
WHAT
are you
showing
them?
The
Location Content
Measure
@caraharshman #inboundcon