Looking back and looking forward are they the same? In this session we'll take a quick skim over the last 40 years of public services. You'll return to now for a view of the current landscape and then head off to see what's changed 40 years from now.

1. Looking back and looking forward:
is public service the same?
Naomi Stanford, April 16 2015

2. 45 minutes
• Skim over the last forty years of public service
• Consider current landscape
• Glance at forty years from now
We’ll focus on the design of public services and
what skills and capabilities a workforce needs to
be effective in the different designs

3. Welfare state to neo liberalism
Neo liberalism 1970s
Policies have been
characterised by:
encouraging market
competition, cutting
expenditure for social
services, deregulating
aspects of business and
society, privatising
previously owned
government assets, and
reducing emphasis on ‘the
public good’.
Source: https://theexhibitionlist.wordpress.com/2012/05/23/the-peoples-history-
museum-manchester-england/

4. Public service motivation to new
public management
Public service motivation New public management (influenced by
tools from the private sector)
Values of Samaritans, humanitarians, civic
duty
Benevolent non-profit goals
Satisfaction of collective interests to
achieve common good
Support for others
Citizen centred
Abolition of public servant ‘status’
Introduction of performance related pay
systems
Values of entrepreneurship, quality,
competition
Targets in drive for pursuit of results,
efficiency, effectiveness
Customer centred
Adapted from: Y. Emery and D. Giauque, The hybrid universe of public administration in the 21st century, International Review of Administrative Sciences
March 2014 80: 23-32
Source http://theuwsa.cfswpnetwork.ca/wp-content/uploads/2014/06/10442891_10203021825998902_708117493971578000_n.jpg

5. Changing skills 1
What skills do you need to reconcile
expectations of civic service with expectations
required by the commercial world?
https://aspanational.wordpress.com/2013/10/31/yes-public-service-
is-for-young-people/

6. Future of government services: 5
public service reform principles
• Open, tight, loose, digital, innovative.
• These are what I believe should be the
characteristics of productive, effective and
successful governments, now and in future.
• But this is a race with no finishing line – we
will never be able to say “mission
accomplished” or “job done”. (Francis Maude10 February 2014)
https://www.gov.uk/government/speeches/future-of-government-services-5-public-service-reform-principles

7. Open, tight, loose, digital, innovative.
http://www.cio.com.au/article/523036/shifting_digital_culture/

8. New forms of government
Deloitte, Form must follow function.
http://www2.deloitte.com/uk/en/pages/public-sector/articles/implementing-new-business-models-in-uk-public-services.html

9. Near future ?

10. Changing skills 2
• What skills are needed to work in open, tight,
loose, digital, innovative organisations?
Source: https://theruleoffreedom.wordpress.com/tag/spontaneous-order/

11. 40 years out
1. Noocracy
2. Cyberocracy
3. An AI Singleton
4. Democratic world government
5. The polystate
6. Futarchy
7. Delegative democracy
8. Seasteading
9. Gerontocracy
10. Demarchy
11. A dark enlightenment
12. Post-Apocalyptic Hunter-Gatherers
http://io9.com/12-futuristic-forms-of-government-that-could-one-day-ru-1589833046

12. Changing skills 3
• What skills should we develop to work in a
future government design that we cannot
predict?
http://io9.com/12-futuristic-forms-of-government-that-could-one-day-
ru-1589833046

13. Looking back and looking forward:
is public service the same?
Then – 1970s
Now - 2015
Future – 2055+

14. Questions?
Contact:
Naomi Stanford, PhD
Email: naomi@stanford.cc
Visit my blog and website: http://www.naomistanford.com
Follow me on Twitter @naomiorgdesign, @naomigovdesign
Amazon author page https://www.amazon.com/author/naomistanford
Source:
http://photographyblogger.net/12-interesting-
question-mark-pictures/

15. Resources
• http://thegovlab.org/the-21st-century-public-servant/
• https://www.gov.uk/government/speeches/future-of-government-services-5-public-service-
reform-principles
• https://www.civilserviceworld.com/articles/interview/interview-john-manzoni
• http://www.profilebooks.com/isbn/9781781253106/
• http://www.publications.parliament.uk/pa/ld201415/ldselect/lddigital/111/111.pdf (Digital skills)
• http://eskokilpi.blogging.fi/2015/03/27/the-future-of-jobs-not-being-an-employee-but-not-quite-
like-being-a-contractor-either/#comments
• http://www.theguardian.com/public-leaders-network/2011/dec/08/privatisation-flexible-public-
services
• http://ras.sagepub.com/content/80/1/23.extract#
• http://www.accenture.com/us-en/Pages/insight-workforce-future-humanizing-work-digital.aspx
• http://damiencahill.net/contact/
• http://www.economist.com/node/21564533
• http://f.hypotheses.org/wp-content/blogs.dir/1970/files/2014/11/5251497434_afeb2df2fa_o.jpg