The document discusses the certification process for a private hospital. It notes that while the hospital has strong potential, quality improvement efforts have relaxed in the past 1.5 years. However, medical staff are highly motivated to restart dynamics. The certification process demands high standards and consolidation of past gains with progress. Objectives are to ensure patient safety and maintain business activity. The methodology involves auditing processes, policies and organization as well as tracing patient experiences with 80% of audit time spent on wards with care teams and treating physicians. An action plan is outlined that involves risk mapping, quality improvement plans, an internal audit dry run and the final certification audit scheduled for November 2015.