True story remarkable customer service=Otterbox

1. Lisa Fields
Twitter: Practical Wisdom

2. OtterBox

3. I dropped my phone during
my Apple store
visit.

4. I Didn’t give it a
second..........

6. And then I remembered:

7. “The deepest principle of human nature
is the craving to be appreciated.”
William James

8. So

9. I wanted OtterBox to know
how much I appreciated my
IPhone case.

10. AND

11. “I’m just naive enough to think organizations have
remarkable people who Really understand Twitter.”
Lisa Fields

12. Twitter is a two way
communication.

13. First Tweet to OtterBox

14. “Dang it, the good spelling
fairy didn’t come again last
night.”

15. No Auto Response
from OtterBox

16. Isn’t this a Clever Response!

17. Since I’m a Rascal, I
wanted to send back
another Tweet.

18. A Classic Rascal response

19. I made the comment “go
home and play” comment

20. Because.....

21. I began this Tweet exchange
on a Friday evening around
5:00 PM
Greensboro, NC

23. Brownies

24. Brownie Points were awarded.

25. Lessons Learned

26. With only Two Tweets from
OtterBox I remain a very loyal
customer.

27. OtterBox

28. Photo Credits:
Lisa Fields Headshot:
www.laurenemartinez.com
> p h o t o g r a p h y