pro accessio GmbH & Co. KG

leadership agile kcs knowledge management itsm service shiftleft support knowledge centered service communication motivation führung veränderungsmanagement itil consumption gap opensource search early search often searching is creating topdesk koln service desk creating value sufficient-to-solve selfservice just-in-time abundance trust demand-driven innovation capture in the workflow lernende organisation learn share serviec desk kultur solve loop wissen als nebenprodukt der problemlösung helpdesk wissensmanagement accountability requirements project failure stakeholder roles responsibility theory mythos model experts young professionals professionals personalentwicklung logische ebenen persönlichkeitsprofil aneignungsprozesse zugangshinweise sinnstiftung methodenwechsel kommunikation authentisches verhalten gruppenprozesse emotionale beteiligung metapher lernen seminar training hirngerecht mehrdimensional interaktionsaufgabe flexibilität dilemma tqm davenport top down simon bottum up bpm oceb bpmn gpm geschäftsprozesse pro accessio visual thinking business model canvas service design wertaneignung change management service management cebit 2012 attitude culture behaviour organizational change project management komplexitt maintenance value added services evolution revolution business model