2. Definition:
The exchange of written or printed
communications.
letter writing is a very important activity in
our daily lives, be it for business or personal
purposes.
3. Formal letters are letters to people who we
don’t know on a personal level. In otter
words formal letter are also know as Business
letter For Example we may write to find out
information and apply for job etc.
4. Informal letter are letters of people who we
know at personal level For Example Friends
and family members.
5. Start with the address.
Top right side of page write the writer address
on the page.
After this write the name and address of person
or business you are written to on left side of the
page.
Example:
22 Downer St
NY 6
30 October 2010
The Manager
Green Landscape
23 Marple Rd
London SW 19
6. Use the salutation for this letter
Example :
Dear Sir,
Dear Madam,
7. • Introduction: A short introduction that
states the purpose of the letter/the reason for
writing.
Example:
I am writing to complain about a shirt I ordered from your catalogue last month.
8. Body of letter:
1st paragraph: profile and qualifications.
2ndparagraph: work experience and duties.
3rd paragraph: personal qualities.
Complaints justifications, acceptance of
invitation, qualifications.
Example:
Firstly, the shirt was not properly packaged. It was dirty and torn and it was not the colour I
had asked for.
What is more, the people I talked on the phone were really rude and did not attend me
properly.
I am very disappointed indeed and hope that steps will be taken to rectify this situation.
9. • Conclusion: closing remarks orThe final
paragraph (suggested action to be taken,
closing remarks,express understanding,
promises...)
Example:
I will take further action if there is no response to this letter.
10. After this end of the letter and add your
signature.
Example:
Yours faithfully.
x,y,z
Yours Sincerelly.
x,y,z
11. Address of writer 22 Downer St
NY 6
Date 5th
May 2013
The Manager Address of receiver
Green Landscape
23 Marple Rd
London SW 19
Dear Sir/Madam,
I am writing to complain about a skirt I ordered from your catalogue last month.
Firstly, the skirt was not properly packaged. It was dirty and torn and it was not the
colour I had asked for.
What is more, the people I talked on the phone were really rude and did not attend me
properly.
I am very disappointed indeed and hope that steps will be taken to rectify this
situation.
I will take further action if there is no response to this letter.
Yours faithfully
Rosario Rosales
