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A NEW DESIGN MINDSET
RICARDO BRITO
@toastedric @futurice
RICARDO BRITO
Service & UX Designer
@futurice
@thethingcast soundcloud.com/thethingcast
IoT Service Kit
@iotservicekit iotservicekit.com
BUILDERS

INNOVATORS

CHANGE AGENTS
• Founded in 2000
• 200+ employees from 18 countries
• 8th year in a row profitable growth
• YOY growth 30%
From the first email sent in 1971,
to controlling your home from your mobile,
it has been a fast ride.
@
• Internet
• TV
• Email
• Radio
The Web Evolution
• Instant Messaging
• Social Networks
• Widgets
• Virtual Worlds
• Gesture Control
• Smart Advertising
• Gaming
• Cloud Computing
• Hyperlocality
• Augmented reality
• Wearable technology
• Total Immersion
• Telepathy
• Neuro-Web Interfaces
• Human 2.0
Web of Content
Attention
Web of Communication
Empowerment
Web of Context
Immersion
Web of Things
Connectivity
Web of Thoughts
Extension
YOU
ARE
HERE
Source: Trendone
Web of Content
Attention
• Internet

• TV

• Email

• Radio
First Emails Sent by Ray Tomlinson, 1971
Web of
Communication
Empowerment
• Instant Messaging

• Social Networks

• Widgets
mIRC, Internet Relay Chat, created in 1995
Web of Context
Immersion
• Virtual Worlds
• Gesture Control

• Smart Advertising
• Gaming


Second Life, 2013
Web of Things
Connectivity
• Cloud Computing
• Hyperlocality

• Augmented reality
• Wearable Technology


Nest, 2015
Web of Thoughts
Extension
• Human 2.0
• Telepathy

• Neuro-Web Interfaces
• Total Immersion


LUCY, 2014
Emotional Physical Wireless
THE INTERNET HAS CHANGED,
SO HAVE OUR WAYS OF WORK.
DESIGNER’S ROLE IS CHANGING
DESIGNING THE DIGITAL TRANSFORMATION
WE ARE NOT PUSHING PIXELS
ANYMORE
OR
CREATING OFFLINE PRODUCTS
AS DESIGNERS WE ARE BUILDING
A NEW RANGE OF EXPERIENCES
AIFOR A NEW BREED OF MEDIA
HELPING BUSINESSES TRANSFORM
IN THE ERA OF CONNECTED SERVICES
DESIGNING FOR THE DIGITAL
ECOSYSTEM MEANS COLLABORATION
DESIGN
BIZ TECH
TECH
BUSINESS DESIGN
Our toolbox
SERVICE
VISION
MVP
TO
LAUNCH
SERVICE VISION SPRINT
TEAM:
Business / Technology
Design / End-Users
BUSINESS
IDEA
LEAN SERVICE CREATION PROCESS
FIND A PROBLEM WORTH SOLVING
Days to Weeks
FINDING PRODUCT MARKET FIT
Weeks to Months
SCALING & TWEAKING
Months to Years
NEW IDEAS
Improve
NEW IDEAS
Improve
Improve
NEW IDEAS
SERVICE
VISION
MVP
TO
LAUNCH
SERVICE VISION SPRINT
TEAM:
Business / Technology
Design / End-Users
BUSINESS
IDEA
LEAN SERVICE CREATION PROCESS
FIND A PROBLEM WORTH SOLVING
Days to Weeks
FINDING PRODUCT MARKET FIT
Weeks to Months
SCALING & TWEAKING
Months to Years
NEW IDEAS
Improve
NEW IDEAS
Improve
Improve
NEW IDEAS
MAKING THE MAGIC HAPPEN
IS HARD
WE ARE CHANGE AGENTS
Without knowing our users,
co-create and deliver value?
WE ARE OFTEN EMPATHETIC WITH OUR USERS,
BUT FORGET TO BE WITH OUR TEAMS
ERIK // Developer
LUCIA // Android Developer
MIXA RICARDO APERTER PESCOCO
MICHAEL // Front-End Developer
GET COMFORTABLE WITH
TECHNOLOGY
IMAGES OF VR, AI, VOICE
PAUL	
LOOKING	
WORRIED
RICARDO	
LOOKING	
DREAMY
Tech Specs
Function
Guiding
Questions
IoT Service Kit
VIDEO
DESIGN ADVOCATE
BRING YOUR MATES TO YOUR DESIGN THING
IS NOT A BAD THING
MONEY
IDEAS ARE CHEAP
YOU CAN’T GENERATE VALUE
BY YOURSELF
DO I NEED TO LEARN EXCEL NOW?!
THE FUTURE OF DIGITAL SERVICES
DEMANDS BREAKING THE SILOS
CHANGING A LEADERSHIP MODEL IS HARD.
USING NEW WAYS OF WORKING IS EASY.
Empathy Tools Inclusion Impact
IT’S NOT GOING TO BE REALLYYY EASY,
BUT IT’S IMPORTANT.
ENABLER
OF VALUE CREATION
THANK YOU!
@toastedric
@futurice

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