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Why Mitel Patrick T. Sheehan

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About Us <ul><li>A leading provider of communications solutions for small, single site offices to the multi-site, large enterprises. </li></ul><ul><li>Operate from over 100 locations in over 90 countries. </li></ul><ul><li>Partner network of over 1,500 value-added resellers. </li></ul><ul><li>Using IPTelephony as the enabler for business communications applications </li></ul>Our portfolio of solutions are highly scalable, secure, easily managed, and optimized to meet the evolving communications needs of our customers.

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Mitel Global Market Shares Summary <ul><ul><li>“ #3 United States Sub-1000 Converged Lines, 2009 ” (Q4, 2009 report) </li></ul></ul><ul><ul><li>“ #3 Canada Telephony Lines, 2009 ” (Q4, 2009 report) </li></ul></ul><ul><ul><li>“ #2 North America Telephony Ports Share Gain, 2006 to 2009 ” (Q4, 2009 report) </li></ul></ul><ul><ul><li>“ #1 United Kingdom </li></ul></ul><ul><ul><li>Sub-500 Extensions, 2009 ” </li></ul></ul><ul><ul><li>(Q4, 2009 report) </li></ul></ul><ul><ul><li>“ #2 United Kingdom IP Telephony Extensions, 2009 ” (Q4, 2009 report) </li></ul></ul><ul><ul><li>“ #2 Netherlands IP Telephony Extensions, 2009 ” </li></ul></ul><ul><ul><li>(Q4, 2009 report) </li></ul></ul>

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Unique Total Communications Provider <ul><li>Extensive Unified Communications Portfolio for businesses of all types and sizes </li></ul><ul><li>Network Services such as WAN, Internet </li></ul><ul><li>Voice services such as Local/LD, SIP Trunks </li></ul><ul><li>Mobile phones and wireless data plans </li></ul><ul><li>Data products and services - LAN, WiFi, VMware </li></ul>

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Mitel Driving New Approaches to Growth SOLID FOUNDATION FOR GROWTH Mitel Applications Suite & Mitel Border Gateway Virtual Solutions Integrated Business Applications Extensive IP, Wireless, Digital & Softphone Desktop MULTI-SITE COLLABORATION & PRESENCE Work without Boundaries, One Connection First Contact Resolution MANAGED AND HOSTED SERVICES Reduced capital expenditures SMOOTH MIGRATION & LEGACY RESCUE Server Consolidation and Software Only Options CapEx Reduction OpEx Efficiencies Future Proof Mitel Communications Director 5000 Communications Platform Productivity Gains

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2 Key areas of focus in today’s market <ul><li>Business Continuity </li></ul><ul><ul><li>Virtualization, Data Center consolidation </li></ul></ul><ul><ul><li>Critical Communications </li></ul></ul><ul><ul><li>Disaster Preparedness </li></ul></ul><ul><li>Mobility </li></ul><ul><ul><li>Across the campus, across the globe </li></ul></ul><ul><ul><li>Multiple devices per user </li></ul></ul><ul><ul><li>Compatibility, Media dependencies </li></ul></ul>

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A Single Cloud-Ready Software Stream Freedom From Walled Garden Architectures An In-Office Experience Anywhere Freedom of Commercial Offerings

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Freedom Architecture

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Mitel Virtual Solutions VMware Global Technology Innovator Winner <ul><li>Virtualized real-time voice and UCC applications </li></ul><ul><ul><li>vMCD, Feature Rich Call Control </li></ul></ul><ul><ul><li>vMAS, Complete UCC Suite </li></ul></ul><ul><ul><li>vMBG, SIP and Teleworker Proxy </li></ul></ul><ul><li>Co-resident with business applications </li></ul><ul><li>Built on industry leading virtualization platform: VMware vSphere 4 </li></ul><ul><li>Supports vCenter management functions </li></ul><ul><li>Full interoperability with physical appliance and appliance server solutions from Mitel </li></ul>Reduces costs and delivers IT services agility

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Of 110 million office workers 99 million <ul><ul><li>spend 20% of the time on the go </li></ul></ul>Increased costs Challenges: <ul><ul><li>60% - 70% calls go to voicemail </li></ul></ul><ul><ul><li>50% - 70% of cellular minutes used within the halls of a company </li></ul></ul>

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Dynamic Extension <ul><li>Twins to a home phone, a mobile phone, or even an extension on a 3 rd party PBX – effectively any phone </li></ul><ul><li>Easy call handoff between devices </li></ul><ul><li>Single button PBX Feature Access from any device </li></ul><ul><li>One number, one voice mail box, one identity </li></ul>

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UC Advanced Mobile <ul><li>Unifies UC components into a single, easy-to-manage interface </li></ul><ul><ul><li>Manage Dynamic Extensions </li></ul></ul><ul><ul><li>Control Dynamic Status </li></ul></ul><ul><ul><ul><li>Automatically updated based on GPS and Bluetooth location </li></ul></ul></ul><ul><ul><li>View corporate contact details and place calls to extensions directly using OfficeLink </li></ul></ul><ul><ul><li>View call history </li></ul></ul><ul><ul><li>View voice mail message details and listen to messages </li></ul></ul><ul><ul><li>Mobile and Tablet support </li></ul></ul>Advanced UC capabilities extended to mobile workers

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<ul><li>Delivers seamless user experience </li></ul><ul><ul><li>Single business identity - inbound and outbound </li></ul></ul><ul><ul><li>Internal/External dialing via native contacts </li></ul></ul><ul><ul><li>Dynamic Extension and UC Advanced Mobile integration </li></ul></ul><ul><li>Enables calls from Wi-Fi and cell networks </li></ul><ul><ul><li>Aggressive cost savings on wireless minutes, roaming and long distance </li></ul></ul><ul><ul><li>Business continuity on any Wi-Fi hot spot </li></ul></ul><ul><li>Security & IT Control </li></ul><ul><ul><li>Authentication via secure BlackBerry data channel </li></ul></ul><ul><ul><li>IT management and control </li></ul></ul><ul><li>VMware Ready: Mitel vMCD and BlackBerry MVS </li></ul>Mitel Mobility for BlackBerry MVS BlackBerry as an integrated MCD endpoint

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Industry Analysts slide “… .Mitel is effectively stacking its deck with numerous emerging UC technologies; including virtualization, SIP, and mobility in ways that its (traditional) competitors are not.” ~Dave Michaels, Unified Communications Strategies - Mitel's Intriguing Announcement, Jan 19, 2010 “ Overall, this [Freedom] was a very promising announcement and one that Aberdeen hopes is a bellwether for future unified communications vendors as this industry continues to make the transition from Big Iron to Big Software.” ~ Hyoun Park, Aberdeen Group, Mitel Freedom – Aberdeen Quick Reaction Nov 15, 2010 “ Mitel is ranked as best in class in its core SMB market in terms of its ability to position the value of advanced applications enabled by emerging next-generation business communication architectures ……. A key factor driving performance in both areas is Mitel’s growing commitment to a software-centric delivery and value model.” ~ Intellicom Analytics, Mitel’s Software-Based Approach to Voice and UC, Nov 2010 “ What I particularly like about Mitel Mobile is that the business isn’t just about selling wireless connectivity. Mobility simply strengthens their overall portfolio, and for a lot of businesses, that’s an attractive value proposition.”~ Intellicom Analytics, July 2008 ~Jon Arnold, Unified Communications Strategies - Mitel Mobile – Adding Mobility to UC, Feb 8, 2010 ANALYST APPROVED

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<ul><li>To learn how Mitel can help your organization improve customer loyalty, reduce cost, and strengthen your business continuity, contact me: </li></ul><ul><li>[email_address] </li></ul><ul><li>813.769.5640 </li></ul>