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Conflict management

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Mohammad Younus
Mohammad Younus

what is conflict wothin industrial environemnt ?? how to remove conflict within the industrial environement ? what is negotiation etc ...

TecnologíaEmpresariales
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Department of INDUSTRIAL ENGINEERING & MANAGEMENT MUET JAMSHORO , SINDH TOPIC:
[object Object],Department of INDUSTRIAL ENGINEERING & MANAGEMENT MUET JAMSHORO , SINDH Presented by:
Conflict ,[object Object],[object Object],[object Object],© 2007 Prentice Hall Inc. All rights reserved.
© 2007 Prentice Hall Inc. All rights reserved. Conflict Definition Positive Feelings Negative Emotions
Why Conflict Arises Type “A” Personality Vs. Type “B Personality
Type ”A” Personality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Type “B” Personality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Aggressive People ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Aggressive people are basically insecure….. Try to avoid them.
Submissive people ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Submissive people have a great sense of inferiority
Assertive People ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Conflict © 2007 Prentice Hall Inc. All rights reserved. Task Conflict Conflicts over content and goals of the work. Relationship Conflict Conflict based on interpersonal relationships. Process Conflict Conflict over how work gets done.
Causes of conflict ,[object Object],[object Object],[object Object],[object Object]
Preventing Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Preventing Conflict ,[object Object],[object Object],[object Object]
Preventing Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Preventing Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object]
Aids to Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Personalities who cause conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Personalities who cause conflict ,[object Object],[object Object],[object Object]
RESOLVING CONFLICT
[object Object],Grrrrr….. Grrrrr…..
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
… . And be prepared to talk again if things aren’t improving. How’s about another chat? O.K. That’s cool!
The short tale of a lemon
[object Object],[object Object]
[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object]
Think about it !
[object Object]
Talking can often lead to solutions which benefit every one!
Glossary ,[object Object],[object Object],[object Object]
Prepared by, ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Conflict management

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  • 2. Department of INDUSTRIAL ENGINEERING & MANAGEMENT MUET JAMSHORO , SINDH TOPIC:
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  • 5. © 2007 Prentice Hall Inc. All rights reserved. Conflict Definition Positive Feelings Negative Emotions
  • 6. Why Conflict Arises Type “A” Personality Vs. Type “B Personality
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  • 12. Types of Conflict © 2007 Prentice Hall Inc. All rights reserved. Task Conflict Conflicts over content and goals of the work. Relationship Conflict Conflict based on interpersonal relationships. Process Conflict Conflict over how work gets done.
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  • 30. … . And be prepared to talk again if things aren’t improving. How’s about another chat? O.K. That’s cool!
  • 31. The short tale of a lemon
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  • 38. Talking can often lead to solutions which benefit every one!
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