1. www.realdolmen.com
Corporate Presentation
JUNE 5, 2009 | SLIDE 1

2. TABLE OF CONTENTS
 RealDolmen – Mission & Vision
 Some facts & figures
 Geographical coverage
 Management structure
 Offering portfolio
 5 Business domains
 A true single-source supplier
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3. INTRODUCTION
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4. REALDOLMEN HAS A CLEAR VISION AND MISSION
 Vision: To be the reference in the local market for
integrated solutions supporting the complete ICT-
lifecycle.
 Reference: be the preferred & trusted choice for customers,
partners and employees
 Local: proximity to our customers in the Benelux and France
 Integrated solutions: complete ICT offering covering the full
lifecycle, including infrastructure, applications and
communications
 Complete ICT-lifecycle: supporting all plan-build-operate
activities
 Mission: RealDolmen’s mission is to enable its clients
to achieve their objectives by optimizing their business
processes through innovative, effective and reliable ICT
solutions.
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5. SOME REALDOLMEN FIGURES
 Shareholding
 Listed on EuroNext Brussels
 2 reference shareholders
 Colruyt 16%
 Gores 28%
 FY 2008/2009 Financials
 €265,6mio revenue
 €12,7 mio Ebit
 €17,9 mio profit
 Almost 1,800 professionals
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6. ONE OF THE TOP INDEPENDENT ICT SUPPLIERS IN
BELGIUM
Microsoft 34.00%
Belgacom 31.00%
HP 30.00%
IBM 19.00%
Cisco 14.00%
Oracle 10.00%
SAP 10.00%
Telenet 7.00%
RealDolmen 6.00%
Mobistar 6.00%
Siemens IT Solutions 5.00%
Sun 4.00%
Econocom 4.00%
Cronos 4.00%
Accenture 4.00%
Atos Origin 4.00%
Siemens Enterprise 4.00%
Avaya 3.00%
Xerox 3.00%
Verizon 3.00%
Results are based on a Data News survey amongst 1.100 Belgian companies inquiring about their top 3 most important suppliers.
© Data News, May 2009.
JUNE 5, 2009 | SLIDE 6

7. A SOLID AND REFERENTIAL CUSTOMER BASE IN BOTH THE
MID-MARKET AND LARGE ACCOUNTS
Government/Healthcare/Education
Logistics and Distribution Industry
Services Life Science
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8. REALDOLMEN HAS EXTENDED GEOGRAPHICAL
COVERAGE
Belgium
Luxemburg
France
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9. REALDOLMEN IS A REFERENCE PARTNER
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10. REALDOLMEN HAS AN ALIGNED MANAGEMENT TEAM
Chairman Ashley Abdo
CEO Bruno Segers
Thierry de Vries Luc De Donder
Vice President
Secretary General
Human Resources
Vice President Dirk Chief Operating Marc De Vice President
International Operations &
Paul Chief Financial Jos Nijns
Sales & Marketing Debraekeleer Officer Keersmaecker Corporate Development De Schrijver Officer
Business
Sales Luxemburg
Applications
Marketing Enterprise Solutions France
Business Infrastructure Corporate
Development Services Development
Professional
Services
Applications
Education
Center
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11. SINGLE-SOURCE OFFERING
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12. REALDOLMEN HAS A SINGLE-SOURCE OFFERING
Business Solutions
 Turnkey Solutions  Service Oriented Architecture
 Enterprise Resource  Unified Communications
Planning  Supply Chain Mgmt
 A true single-source supplier,
Customer Relationship  CAD/GIS
Management  Mobility
 able to support the
Business Intelligence  Enterprise Asset Mgmt
 ECM/WCM  Clinical Trial Mgmt Systems
 full ICT-lifecycle
Web Solutions
Solutions built with own software or on top of 3rd party platforms. In this area
we sell services and products (such as 3rd party software or own IP) under the
form of licenses.
Professional Services
 Development  Networking
 Outsourcing  Testing
 Managed Services  Support & Helpdesk
 Project Management  Security
 Training Services  Enterprise Application Integration
 Business Process  Service Oriented Architecture
Management
Encompasses services (both development and infrastructure competences) and
products (own IP under the form of courseware, development
methodologies, project management methodologies, building blocks, etc).
Infrastructure Products
 Data Center  IP Communications
 Front-end  Voice Over IP
 Networking  Security
Hardware products and software licenses
JUNE 5, 2009 | SLIDE 12

13. DELIVERING AND REPORTING THE OFFERING
Business Solutions
 Business Applications
 Enterprise Solutions
Professional Services
 Professional Services Applications
 Enterprise Communications Services
 Infrastructure Solutions Services
 Business Applications
 Enterprise Solutions
 Professional Services
Applications
Breakdown in  Enterprise Communications
5 business  Infrastructure Solutions
domains
 Enterprise Communications Products
 Infrastructure Solutions Products
Infrastructure Products
JUNE 5, 2009 | SLIDE 13

14. INFRASTRUCTURE
SOLUTIONS
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15. INFRASTRUCTURE SOLUTIONS
Infrastructure Solutions Domains
Managed Services
Datacenter Solutions Frontend Solutions
Hardware & Software Procurement
Server Storage Backup - Printing Desktop Applications - Products & Services - Operations
• Total Cost of Ownership • Partnership with Customer
• Return Of Investment • Partnership with Vendor
VISION • Operational Excellence • Innovation
• Proven technology
Proven Methodology
• Consolidation • Automation • Business Continuity • ITIL
• Virtualization • Management • Procurement Efficiency
• Discovery Program • Workshops • SLA based Reactive Support
VALUE • Assessment Study • Implementation project • Proactive Support
• Audit • Migration project • Helpdesk - Outtasking -
Outsourcing
Strategic
Partnerships
HP IBM Microsoft VMWare Symantec Citrix Altiris Xerox Kofax Doxense
Knowledge Certified Engineers & Consultants
JUNE 5, 2009 | SLIDE 15

16. INFRASTRUCTURE SOLUTIONS
 Skills
 Our engineers & consultants are continuously trained to obtain
the highest level of skills & certifications available on the market
for our strategic partners.
 Certifications Infrastructure Solutions
consists out of 250
 HP Preferred Partner professionals
(Datacenter, PSP, ASP)
 IBM Business Partner
(System x -> System z)
 Microsoft Gold Partner
 VMware Premier Partner
 Citrix Platinum Partner
JUNE 5, 2009 | SLIDE 16

17. INFRASTRUCTURE SOLUTIONS
 Deceuninck is an integrated worldwide
Group, specialized in compounding, mould
manufacturing, design, development, extrusion, finish
ing, recycling and injection molding of PVC window
and sealing systems, including composite wood
applications, for the building industry.
 RealDolmen is their preferred partner for Datacenter
Solutions, Frontend Solutions, Hard- & Software
procurement & Managed Services.
 Dual Datacenter with Business Continuity IT architecture based on
HP server & storage technology in combination with VMware
virtualization
 Centrally managed desktop & applications environment for more than
800 end users, internationally spread, using Citrix technology &
application delivery tools
 Optimized printing & imaging solutions
 24/24 SLA based operational support using RealDolmen people &
Service contracts
 Deceuninck & RealDolmen operate in a strong
partnership model where operational
resources, skills, business & technical knowledge
fluently integrate with each other.

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18. ENTERPRISE
COMMUNICATIONS
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19. ENTERPRISE COMMUNICATIONS
Enterprise Communications Domains
Unified Communications Security Networking
Voice Video IM Perimeter Endpoint LAN WLAN
Mail Presence Network IAM WAN Mobile
Telephony - Conferencing - Antivirus - Firewall - SSO - Switching - WIFI - 3G - Internet
• Total Cost of Ownership • Partnership With Customer
VISION • Return on Investment • Innovation
• Operational Excellence • Proven Technology
Proven Methodology: ITIL
• Business Process Optimization • Cost Consolidation • Monitoring • Security Governance
• Proactive Management • Centralization • Compliancy • Strategic Communication Plan
• Discovery Program • Implementation Project • SLA Based Contracts
VALUE • Assessment Study • Migration Project • Health checks
• Audit • Outsourcing
Strategic NEC AVAYA Cisco Checkpoint McAfee Fortinet Vasco Microsoft HP
Partnerships
Certified Consultants, Applications Engineers, System Engineers & Field Engineers
Knowledge
JUNE 5, 2009 | SLIDE 19

20. ENTERPRISE COMMUNICATIONS
 Skills/competences
 Technical Consultants
 Business Consultants
 System Engineers
 Application Engineers
 Field Engineers Enterprise Communications
 Important certifications consists out of 80
professionals
 Networking
 Cisco, HP, 3COM, Trapeze
 Unified Communications
 NEC, Cisco, Avaya
 Microsoft, Polycom
 Mitel
 Security
 McAfee, Trend, Symantec
 Checkpoint, Fortinet,
 Evidian, Vasco, Watchguard
JUNE 5, 2009 | SLIDE 20

21. REFERENCE
 Vlaamse Maatschappij voor Watervoorziening (VMW)
 One homogeneous communications network
 Connection between all sites (Brussel, Vlaams-Brabant, Limburg,
Oost-Vlaanderen, West-Vlaanderen)
 Central Contact Centre + Local Contact Centers per province
 ONE number for customers
 Central management software
 Central reporting software
JUNE 5, 2009 | SLIDE 21

22. PROFESSIONAL SERVICES
APPLICATIONS
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23. PROFESSIONAL SERVICES APPLICATIONS
TECHNOLOGY-DRIVEN CUSTOMER INTIMACY
Microsoft Java Specialized Business
Open Systems Technologies Analysis &
• Oracle Project
• Mainframe
• System i
Management
• Technical Audits, Quality Assessments & Code Reviews
VISION • ALM (Application Lifecycle Management) Assessments
• Enterprise Architecture Assessments & Studies
• Business Process Management & Improvement
• Technology Innovation Assessments & Architecture definitions
Excellerate™, the RealDolmen Way
A true balance between Excellence and Acceleration
Development & Modernization & Interactivity & Integration mgt Testing &
Implementation Migration usability (Processes & data) quality assurance
Support & Training & Communication & Program mgt & Value programs
managed services Education programs documentation Change mgt (through TI)
Sourcing – Putting the right people with the right competences at the right place
VALUE Projects – Deliver quality and business value. We deliver on time , on budget, within scope… together with you
Consultancy – Knowledge you can build on. Coaching and advise – value through TI
•Oracle (PLSQL, dvl. Suite –
Leading •.Net (VB.net, C#) •Prince2, PMBoK
Forms, ApEx, DBA)
technologies •Silverlight, WPF •JSE, JEE, JME •Scrum, Agile, Waterfall
•System i
& best •ASP.Net, Winforms
IBM •Spring, Seam
Microsoft Oracle
(RPG, ILE, Java, HATS, EGL RedHat
•UML, BPMN
practices •Biztalk, SQL server •Adobe FLEX/AIR •ISTQB, Tmap, HP Quality
)
•Team System Center (Mercury)
•Mainframe (Cobol)
JUNE 5, 2009 | SLIDE 23
Reusable IP

24. PROFESSIONAL SERVICES APPLICATIONS
 JAVA / Open Systems Competence Center
 200 FTE’s
 Technical Project Leaders / Analysts
 Architects
 Developers / Software Engineers
 J2EE, Struts, Hibernate, JBOSS, ADOBE RIA/AIR, JAVAFX, J2ME …
 Microsoft Competence Center
 125 FTE’s
 Technical Project Leaders / Analysts
 Architects
 Developers / Software Engineers
 .NET, VB.NET, C#, Silverlight, Team Foundation Server, BizTalk…
 Specialized Technologies
 140 FTE’s
 Technical Project Leaders / Analysts Professional Services Applications consists
 Developers / Software Engineers out of 565 professionals
 Oracle, System i, Mainframe…
 Project Services Center
 100 FTE’s
 Project Managers / Project Leaders
 Enterprise Architects / Business Analysts / Consultants
 Functional Analysts
 PMI, PRINCE2, BPMn…
JUNE 5, 2009 | SLIDE 24

25. TAILOR-MADE SOFTWARE
 Euro Pool System (EPS) specializes in returnable packaging, crates,
containers which are used for the transportation of vegetables, fruits
and fresh products. They are the market leader in Europe in their
market segment.
 Application project
 Consultancy
 Project Definition Study e-soft
 Functional analysis
 e-soft is a win-web based tailor-made application delivered
to EPS in a fixed price model.
 Windows application manages the contract, goods, customers,
stock, purchases and transportation and is integrated with
financial application.
 Purchase orders are put in through the web application. The
incoming and outgoing flows can be consulted by external
users/customers based on the terms and condition
of their contract.
Value creation through innovative tailor-made software:
cost-reducing logistic concepts and leading vision in the field
of supply chain integration and sustainability
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26. BUSINESS APPLICATIONS
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27. BUSINESS APPLICATIONS PORTFOLIO
Business Applications Solution Portfolio
Professional
Healthcare
Wholesale
Non-food
Services
Services
Fashion
Retail
Retail
RITM
WMS
Field
EAM
ERP HRM
•Business Process Management • Business Process Improvement
VISION
RealDolmen implementation methodology
Based on the MS Sure Step methodology
• Concept phase • Realisation/Implementation • Simulation
• Prototype • Interfacing • Go-live
VALUE • Education • (Data) Migration • Support
Our • Microsoft Dynamics AX • Rimses • RITM • RAW
tools
JUNE 5, 2009 | SLIDE 27

28. BUSINESS APPLICATIONS: YOUR SOLUTION
 Implementation Consultant teams
 Define with our customer the final solution (to implement)
 Perform the implementation of the final solution
 Train the customers on how to use the newly implemented
solution(s)
 Project Managers Business Applications
 Coordinate the implementation consists out of 125
 Using the Excellerate™ professionals
implementation methodology
 Product Development teams
 Permanently enhance
the solutions (roadmap)
 Support the implementation
consultants
 Provide support after Go-live
JUNE 5, 2009 | SLIDE 28

29. BUSINESS APPLICATIONS
 Primo group is the largest event and
communications agency in Belgium, but operates
also outside of the country. It employs 100 people
and has a revenue of €16mio. It works for
customers such as the European Commision, ING
and Maison de la France.
 Continued growth forced the group to evaluate their
current business process and business applications.
 RealDolmen was able to easily identify with the strong project
oriented company and performed an audit on their business
processes and current IT-application landscape.
 The audit report recommended and led to implementation of
Microsoft Dynamics AX 4.0 as standardised and scalable
solution.
 The result:
 a new streamlined organisation with segregated tasks
 transparent processes
 centralised data
 and most importantly in this sector, efficient stock management.
JUNE 5, 2009 | SLIDE 29

30. ENTERPRISE SOLUTIONS
JUNE 5, 2009 | SLIDE 30

31. ENTERPRISE SOLUTIONS PORTFOLIO – AN INTEGRATED BUSINESS APPROACH
AN ACTIVE PARTNERSHIP WITH OUR CUSTOMERS
BI CRM ECM - WCM CAD - GIS
Data
BI Sales Service ECM Coll & BPM GIS CAD
warehousing
Data CRM
Perf Mgt Marketing WCM Portals EDMS LBS
Mining Integration
Unified
Comm Voice Fax Mobility Internet Presence E-mail Video Conference Mail
•EDMS ROI Program
•BI Business Scan •CRM Readiness Program •ECM Readiness Program
VISION • Performance ROI Program •CRM Selection framework •WebCube Quick Start
•Geospatial Readiness
Program
Excellerate™ implementation methodology
A true balance between Excellence and Acceleration
• Maintenance & Support • Education Services • Value Programs • Technical Audits
VALUE • Service Agreements • Technical Writing • Tune Up Programs
• SLAs • Usability Studies • Optimization Programs
•ProjectWise •Autodesk
Leading software •Oracle BI •Informatica •Siebel •MS CRM •MOSS •Alfresco
•Autodesk Geospatial
applications •Microsoft BI •Siebel on •Lotus
AEC, MEP, P&I •ESRI
•IBM Cognos Demand
D
•SAS •SAP BPC
Challengers •SAP CRM •Oracle ECM •Polo Poly •Aeroscout •MapInfo
•Qlikview
Re-usable IP
JUNE 5, 2009 | SLIDE 31 Based on functionalities ànd sectors

32. ENTERPRISE SOLUTIONS - COMPETENCES
 Dedicated Implementation Consultants
 Dedicated implementation consultants for CRM, BI, ECM, WCM, CAD
or GIS with detailed product knowledge and domain expertise
 CRM: Siebel, MS CRM, SAP CRM, Selligent
 BI: Oracle BI (Siebel Analytics), Cognos, MS BI (SQL Server), Qlikview, SAS, SAP BPC
 ECM & WCM: Sharepoint/MOSS, Lotus, Filenet, Oracle ECM, Alfresco, Polo poly
 CAD & GIS: Autodesk (AEC, MEP, P&ID), Bentley, ESRI, Mobileview, Oracle Spatial
 Experienced and certified profiles Enterprise Solutions consists
 Hand’s on, No-nonsense out of 130 professionals
 Ready to go that extra mile
 Business Strategy Consultants
 Detailed sector knowledge
 Long term vision creation
 Product Development team
 Re-usable IP creation -
based on proven 3rd party solutions
JUNE 5, 2009 | SLIDE 32

33. ECM – ENTERPRISE CONTENT MGT
 Grown from a small local company to Europe’s leading
company for awnings and shutters, HAROL knows
what is important to become a healthy and important
company.
 HAROL’s ECM Challenge
 Implement and support an almost fully automated sales
and tracking system where there are little to none
interventions necessary
 HAROL works with local dealers all over Europe. The
process of sales which includes quotations, invoicing and
billing is time and people consuming
 Enabling the dealers to place their quotations, invoices on a
web based form is a necessity
 The ability for the clients to follow up every request or order
 RealDolmen’s IBM Lotus’ ECM approach
 Thorough full functional and technical analysis
 Development on existing applications, which greatly
decreased the licensing cost
 Implementation by senior Lotus Notes consultants
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34. A TRUE SINGLE-SOURCE
SUPPLIER
JUNE 5, 2009 | SLIDE 34

35. A TRUE SINGLE-SOURCE SUPPLIER
eSoft
Axapta, CRM, MOSS
Outsourcing
Datacenter Managed Services
Datacenter
Kruispuntbank van Ondernemingen
Turnkey applications
Competences, Syste
m engineering
Datacenter
JUNE 5, 2009 | SLIDE 35

36. THANK YOU Rock-solid Passion for ICT
JUNE 5, 2009 | SLIDE 36