1. Why is an SME interested in European Living Labs ? dr. ir. Piet Verhoeve

2. Overview Thecompany Televic Healthcare producs What do we do in the living lab Why Apollon project participation? Experiencessofar

3. Televic

4. Televic Healthcare market Care Environment Doctors Communication Safety Comfort Patients Nurses Organisation

5. Products (anno 1956)

6. ProductsToday Communicationadditionalto the alarming Follow up & support nurses

7. Concept of solution & business User Social life User Social calls Coach Care Video Telephony Xtramira Home Control Tele Metering Personal Alarm System + Emer- gency Medical Care Call Centre GP Hospital User Security Home Monitor

8. A view on reality In your living room Set top box, connected toyour television & broadband Demo at living lab booth

9. What do we do in the living lab ? Technicaltestingon live scalenetworks Evaluating user response to the product Validatingintroduction models What is importantfor different stakeholders ? Which features & scenarios Real Care organisation Users Home situations Care needs

10. In use in living lab Kortrijk

11. Userresults in Kortrijk

12. Why Apollon projectparticipation? Initially Evaluation in new surroundings Validating new technical surcumstances Exploration of new market (Finland) Supporting local belgian academic partner Helping belgian living lab to European level

13. Experiencessofar Two step process Explain to living lab partner Explain to actualcustomer in Helsinki Actuallydoing the tranfer Needfor moreformal (tech) checklists New care marketsituation Challengingsituations to explain product Validation of business model Different players, similarroles ! Example: public – private organisation

14. Experiencessofar Finnish is difficultlanguage Translationexercise is not easy Need to visitcustomer in Helsinki to build trust relationship (small SME?) Living in centre of Europe Direct flights, butstill high threshold (time) Organising video conferencing is tedious Additionalfacilitatingrolefor living labs ?

15. Overal conclusionsofar

16. Company introduction