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The Nortel and AT&T Advantage The Power of 2 … for  You Sunrise, FL  March 10, 2009
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What was announced … January 14 th ,[object Object],[object Object],[object Object],[object Object],[object Object],Nortel Business and Financial Restructuring
What this means for AT&T Customers? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Focus, Standard Operations, Customer Satisfaction All Focus on  YOU our  Valued Customers
Recent Developments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www2.nortel.com/go/news_detail.jsp?cat_id=-8055&oid=100252808&locale=en-US
Recent Developments "We remain deeply committed to our customers and are staffed to meet their needs as we take the necessary actions to strengthen the Company. Throughout the process, we are committed to maintaining current high service levels and appropriate innovation investment levels to ensure best in class technology continues to be available to Nortel's global customer base."   Source: Mike Zafirovski, Nortel President and Chief Executive Officer.   Feb 24, 2009 http://www2.nortel.com/go/news_detail.jsp?cat_id=-8055&oid=100252808&locale=en-US
Reshaping Nortel:  New Business Structure Corporate Finance / Legal / HR / Strategy/CIO Organization Enterprise Services & Solutions Sales Marketing R&D Operations Creating a more  customer-centric  business culture and a more  competitive cost structure Service Providers Sales & Operations MEN Services & Solutions Marketing R&D CN Services & Solutions Marketing R&D A Solutions and Services Driven Business Model
Industry Perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sources: Gartner and Forrester Research
Industry Perspective; Gartner Magic Quadrant Nortel offers a  strong portfolio  of telephony systems, including the Communication Server (CS) 1000 and CS 2100 for global deployments, where  strong technology  and a broad range of product offerings are required for  telephony  (corporate, branch office and small office),  messaging ,  contact centers ,  UC ,  wireless  and  mobility .  Source: Gartner Magic Quadrant Corporate Telephony Aug 2008 ,[object Object],[object Object],[object Object],[object Object]
Industry Perspective; Gartner Magic Quadrant ,[object Object],[object Object],[object Object],[object Object]
AT&T Peter V. Keiley IP Applications Specialist
[object Object]
Everyday Challenges  Customers Are Facing . 1   Organizational  Efficiencies  -  How do we get the  most  out of our people assets? How do we  increase  customer satisfaction? How do we  respond   to competitive threats and changing market conditions  quickly ? 1 2   Budget Pressures  –  How do we  drive  costs out of our business? How do we  grow  revenue with less resources? How do  increase  execution given the current economic conditions? 2 3   Collaboration  –  How do we  spur  innovation?  How do we  enhance  information sharing between internal and external partners How do we increase our  speed  to market? 3 ,[object Object],[object Object],[object Object],[object Object]
Building the Foundation for  Velocity AT&T a Leader In U.S. Enterprise Telecommunications Services Market “ Numerous characteristics place AT&T in a leading position in the IDC MarketScape. Among them are its breadth of services, its array of complementary offerings that deepen customer relationships, its investment in its online portal and back-end systems, and its extensive global network.”   IDC, U.S. Enterprise Telecommunications 2008 Vendor Analysis:  IDC's  MarketScape Model, IDC #214572, October 2008 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],June 9, 2009
AT&T and Nortel The Power of “2”  for You ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Internet Wireless Office Video Anytime Anyplace  Any device
Why AT&T and Nortel?  Changing Workplace ,[object Object],Why Mobility / IP-PBX The worldwide mobile worker population is set to increase to 878.2 million in 2009, accounting for 27.3% of the workforce.  Over 57% of organizations are supporting mobile devices and growing. 82 out of the “100 Best Companies to Work For” provide telecommuting opportunities today, compared with only 18 in 1998.  FORTUNE’s “100 Best Companies  to Work For” ®, 2007 Strategy Analytics,  “Mobile Business Application Outlook,”  January 2006 IDC, “Worldwide Mobile Worker  Population 2007-2011 forecast”, 2007
Why AT&T and Nortel?  Changing Workplace ,[object Object],Why Mobility / IP-PBX The worldwide mobile worker population is set to increase to 878.2 million in 2009, accounting for 27.3% of the workforce.  Over 57% of organizations are supporting mobile devices and growing. 82 out of the “100 Best Companies to Work For” provide telecommuting opportunities today, compared with only 18 in 1998.  FORTUNE’s “100 Best Companies  to Work For” ®, 2007 Strategy Analytics,  “Mobile Business Application Outlook,”  January 2006 IDC, “Worldwide Mobile Worker  Population 2007-2011 forecast”, 2007
AT&T and Nortel Customer Base to Support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],* Carrier Relationship Enterprise Relationship June 9, 2009 Industry Recognized Carrier and Enterprise Customer Relationships
AT&T and Nortel Strategic partners for you ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Collaboration Building on a  foundation of direct relationships and common  understanding of your requirements Innovation  Solving problems  and creating opportunities for your business  by  leveraging innovative technology Proven Alliance Trust ing us with your business for over two decades Integrated Solutions   Delivering  network and equipment, wireless and  business applications Global industry leader for delivering highest performing networks Recognized leader for next generation technologies Collaboration • Innovation • Proven Alliance • Integrated Solutions Combined Intellectual Capital, Vision, Innovation and Delivery
Communications  “Equipment” Solutions ,[object Object],[object Object],Voice Solutions Communications Servers,  VOIP and  Voice Equipment, Overhead, Paging,  Terminals, UPS   Data Solutions Routers, Switches, XML,  Ancillary Products Video Solutions Video Streaming, Video and HD Conferencing, IP-surveillance, and Telepresence Security Solutions Network and End-user Storage Solutions Virtualization, Standalone  Storage and Integration Solutions Implementation Solutions Maintenance Solutions Phone, email and web support Software updates and upgrades Hardware and firmware updates and maintenance Operate Business Case Development Solution Definition Compatibility Analysis Readiness & Capacity Study Roadmap & Project Planning Application Implementation & Configuration Technical Design Multi-Vendor Application Integration System & Data Migration Custom Application Development Test Plan Development End to End System Test System & Role-based  User Training Operational Readiness Planning Simulation and Load Testing Go Live Support Support Test,  Train &  Deploy Develop  & Integrate Plan & Design Optimize Single Source Proactive Monitoring Enhanced Management options for UC and CC Environments Custom Capabilities Available “Day 2” Support Full Life Cycle of Solutions
Delivering Together … Meeting Customer Needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reducing Costs and Enabling the “Knowledge Worker” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Do you have a 3-5 year comprehensive Unified Communications roadmap? We have no budget!  New technology costs to much Do more with less Cut costs What is the Risk / Cost of No Action Maximize Your Investments
Reducing Costs and Enabling the “Knowledge Worker” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Do you have a 3-5 year comprehensive Unified Communications roadmap?
AT&T Industry Recognition AT&T Positioned in the  Leaders Quadrant  for 2008 U.S.  Wireless Services  Provider Magic Quadrant.  (August 2008) AT&T is listed in the  "Leaders Quadrant"  for US, Global, Asia/Pacific and Pan-European Gartner Magic Quadrants for  Network Service Providers . (1H08) Network Product Portfolio “ Leader”   in all four of Gartner’s regional   Network Service Provider   “Magic Quadrants” – 08/2007 “ Visionaries Quadrant”   for Magic Quadrant for U.S.   Managed Remote-Access and Mobility Services,   2007 Frost & Sullivan 2008 North America Company  of the Year Award  for technological leadership, commitment to customers, strategic direction, and overall financial performance as the largest North America telecommunications service provider in North America. (July 2008) MPLS   Best Value   Customer Experience   Best Technical Service Best Technology Innovation Favorite Provider – Large Business Customers Network Product Portfolio Fortune magazine has named AT&T as  America's Most Admired Telecommunications Company.  AT&T has topped the America's Most Admired list for its industry in 11 of the past 14 years. AT&T joins  an elite group of other corporate leaders ranked No. 1 in their industries, including General Electric, Genentech, UPS, Procter & Gamble, and Berkshire Hathaway. (March 2009)
Summary:   You  Are Our Priority ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary:   You  Are Our Priority ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
VoIP, Unified Communications  Service  Convergence Bundling of multiple  services and support Service  Convergence Bundling of multiple  services and support User Experience  Convergence Seamless handover  between networks Source: IDC  Device  Convergence Single device across  multiple networks  and applications Product  Convergence Single number,  Single mailbox Service  Convergence Bundling of multiple  services and support It’s an evolutionary process towards  Seamless, Transparent Mobility Anywhere, any device, any access  to business information Enables Collaboration Towards Full Seamless Mobility
VoIP, Unified Communications  Service  Convergence Bundling of multiple  services and support Service  Convergence Bundling of multiple  services and support User Experience  Convergence Seamless handover  between networks Source: IDC  Device  Convergence Single device across  multiple networks  and applications Product  Convergence Single number,  Single mailbox Service  Convergence Bundling of multiple  services and support It’s an evolutionary process towards  Seamless, Transparent Mobility Anywhere, any device, any access  to business information Enables Collaboration Towards Full Seamless Mobility
Leveraging your Nortel Investment Larry Hice
Business Trends Business Needs The Speed of Business  is  Accelerating June 9, 2009 Connect with your employees  RIGHT NOW  irrespective of where they were  Time to Decision Access to Experts  ANYTIME  you need to respond to customer inquires  Time to Service Eliminate human delay, SIMPLIFY COMMUNICATIONS  and  STREAMLINE BUSINESS PROCESS   Time to $$$ Increased  Velocity  Required To Succeed
Transformation of  Communications Response Time 24 hours 8 hours 4 hours Real Time Competition Local Regional National Global Workplace Desk  Desktop PC   Workspace  Desk  and PC  Virtual 1980’s 1970’s 1990’s 2000’s
Hyperconnectivity It’s Real and Happening … Now Europe – mobile phones outnumber people (103% penetration) 1.6 million mobile phones added every day Global mobile IM grew 33% 1H08 “ 4x” growth in Internet Commerce to 100B transactions  1-2 billion A-GPS  enabled handsets  iPhone: Hyperconnectivity at applications level (*) 100 million iPODs  sold (market to double  2005 – 2010) In 2007, 10B embedded processors sold By 2010 – 14 billion connected devices  (from computers to coffee makers)  70%+ of all 2007 cars in U.S. have iPOD connectivity  Sensor pocket in Nike shoes (*1 million sold in 74 days) Person to Person Person to Machine Machine to Machine The shift in communications The Mobile Phone becomes your office phone Texting / IM continues to increase
Nortel’s Communication  Evolution for Enterprise Transformation Business Optimized Communications Communications  Enabled Applications User  Initiated Event  Initiated Business Productivity Simplicity & Effectiveness Phase 3 Business Application Convergence Unified Communications  (SIP)  Consistent  Experience Multimedia Applications Person/Group Productivity Anywhere Anytime Any Device Phase 2 Communications Convergence IP  Telephony VoIP Network  Consolidation TCO & Virtualization Phase 1 Network Convergence
Unified Communications  …  just what is it?   (Source: Gartner) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why UC, VoIP, IPT, … ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why UC / VoIP? ,[object Object],[object Object],[object Object],[object Object]
Are you prepared?
Nortel Unified Communications Building Blocks Business Grade IP / SIP Mobility Survivable, Geographic Business Continuity  Independent Analysts Recognize AT&T in Leaders Quadrant  for BOTH Wired and Wireless Networks Integrated Applications Gateways, TUI / GUI / Presence, Video Communication Servers CS1000E CS1000M Communications Clients / Devices Pocket PC Softphone Wireless 2001 Low cost IP Digital phones Multimedia client 2007 Colour IP Screenphone IP Softphone Endpoints provide a consistent user experience and features regardless of transport mechanism. Network Wireless Wired Applications MG1000E MG1000B SRG
Nortel Convergence Roadmap Positioned for Any Business Need Norstar Meridian 1 BCM Meridian 1 IE CS 1000 MPS 500 / 1000 Branch Office CS1000 Meridian Remotes BCM SRG Survivable branch options CS 2100 SL 100 SOHO   Branch  Enterprise  Large Enterprise Soft Clients Mobile Clients Desktop Clients IP Enabled Collaborative Converged Traditional
Total Costs of Ownership and  Which VoIP Solution? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Nortel – A Strategic, Valued IP Convergence Strategy for Customers Historic and Continued Independent, Analysts Recognize Nortel for Technology Leadership   Nortel has staked out a "Business Made Simple" strategy based on the observation that hyper-connectivity — powered by unified communications (UC) — is a foundation of the business world today and tomorrow
Nortel positioned in the   Leaders Quadrant   for 2008 U.S.  Unified Communications  Provider Magic Quadrant.  (September 2008) Unified Communications Contact Center Frost & Sullivan Market Leadership Award  for its   Interactive Voice Response (IVR)  solution in the Contact Center Application category (Feb 2008) Unified Communications Excellence Award   Nortel Converged Office  Nortel Multimedia Communication Server 5100  (2008)   Contact Center IVR Nortel has a  robust UC product  line that is deployed with a  flexible service-oriented architecture (SOA) infrastructure  such that UC can be implemented as a Web service. Nortel further drives its  ability to service businesses  by building deep technical and marketing relationships with  enterprise collaboration  software leaders,  IBM  and  Microsoft  (March 2008) Nortel Industry Recognition Nortel is listed in the  Leaders Quadrant  for 2008 Worldwide,  Contact Center Infrastructure  (November 2008) Corporate Telephony Nortel is listed in the  Leaders Quadrant  for 2008,  Corporate Telephony  (August 2008) Nortel is listed in the  Leaders Quadrant  for 2008  IVR and Voice Portal  (February 2008) IVR and Voice Portal INTERNET TELEPHONY   magazine named  Interactive Communications Portal and BCM450  as recipient of its  2008 Product of the Year Award  (Jan 2009)
Questions?
Attendees are provided  Guest Passes ,[object Object],[object Object]
The Nortel and AT&T Advantage The Power of 2 … for  You Sunrise, FL  March 10, 2009
White Papers, Awards, Reports Web Sites ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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The Power of 2; AT&T for Nortel Customers

  • 1. The Nortel and AT&T Advantage The Power of 2 … for You Sunrise, FL March 10, 2009
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  • 6. Recent Developments "We remain deeply committed to our customers and are staffed to meet their needs as we take the necessary actions to strengthen the Company. Throughout the process, we are committed to maintaining current high service levels and appropriate innovation investment levels to ensure best in class technology continues to be available to Nortel's global customer base." Source: Mike Zafirovski, Nortel President and Chief Executive Officer. Feb 24, 2009 http://www2.nortel.com/go/news_detail.jsp?cat_id=-8055&oid=100252808&locale=en-US
  • 7. Reshaping Nortel: New Business Structure Corporate Finance / Legal / HR / Strategy/CIO Organization Enterprise Services & Solutions Sales Marketing R&D Operations Creating a more customer-centric business culture and a more competitive cost structure Service Providers Sales & Operations MEN Services & Solutions Marketing R&D CN Services & Solutions Marketing R&D A Solutions and Services Driven Business Model
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  • 11. AT&T Peter V. Keiley IP Applications Specialist
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  • 24. AT&T Industry Recognition AT&T Positioned in the Leaders Quadrant for 2008 U.S. Wireless Services Provider Magic Quadrant. (August 2008) AT&T is listed in the "Leaders Quadrant" for US, Global, Asia/Pacific and Pan-European Gartner Magic Quadrants for Network Service Providers . (1H08) Network Product Portfolio “ Leader” in all four of Gartner’s regional Network Service Provider “Magic Quadrants” – 08/2007 “ Visionaries Quadrant” for Magic Quadrant for U.S. Managed Remote-Access and Mobility Services, 2007 Frost & Sullivan 2008 North America Company of the Year Award for technological leadership, commitment to customers, strategic direction, and overall financial performance as the largest North America telecommunications service provider in North America. (July 2008) MPLS Best Value Customer Experience Best Technical Service Best Technology Innovation Favorite Provider – Large Business Customers Network Product Portfolio Fortune magazine has named AT&T as America's Most Admired Telecommunications Company. AT&T has topped the America's Most Admired list for its industry in 11 of the past 14 years. AT&T joins an elite group of other corporate leaders ranked No. 1 in their industries, including General Electric, Genentech, UPS, Procter & Gamble, and Berkshire Hathaway. (March 2009)
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  • 27. VoIP, Unified Communications Service Convergence Bundling of multiple services and support Service Convergence Bundling of multiple services and support User Experience Convergence Seamless handover between networks Source: IDC Device Convergence Single device across multiple networks and applications Product Convergence Single number, Single mailbox Service Convergence Bundling of multiple services and support It’s an evolutionary process towards Seamless, Transparent Mobility Anywhere, any device, any access to business information Enables Collaboration Towards Full Seamless Mobility
  • 28. VoIP, Unified Communications Service Convergence Bundling of multiple services and support Service Convergence Bundling of multiple services and support User Experience Convergence Seamless handover between networks Source: IDC Device Convergence Single device across multiple networks and applications Product Convergence Single number, Single mailbox Service Convergence Bundling of multiple services and support It’s an evolutionary process towards Seamless, Transparent Mobility Anywhere, any device, any access to business information Enables Collaboration Towards Full Seamless Mobility
  • 29. Leveraging your Nortel Investment Larry Hice
  • 30. Business Trends Business Needs The Speed of Business is Accelerating June 9, 2009 Connect with your employees RIGHT NOW irrespective of where they were Time to Decision Access to Experts ANYTIME you need to respond to customer inquires Time to Service Eliminate human delay, SIMPLIFY COMMUNICATIONS and STREAMLINE BUSINESS PROCESS Time to $$$ Increased Velocity Required To Succeed
  • 31. Transformation of Communications Response Time 24 hours 8 hours 4 hours Real Time Competition Local Regional National Global Workplace Desk Desktop PC Workspace Desk and PC Virtual 1980’s 1970’s 1990’s 2000’s
  • 32. Hyperconnectivity It’s Real and Happening … Now Europe – mobile phones outnumber people (103% penetration) 1.6 million mobile phones added every day Global mobile IM grew 33% 1H08 “ 4x” growth in Internet Commerce to 100B transactions 1-2 billion A-GPS enabled handsets iPhone: Hyperconnectivity at applications level (*) 100 million iPODs sold (market to double 2005 – 2010) In 2007, 10B embedded processors sold By 2010 – 14 billion connected devices (from computers to coffee makers) 70%+ of all 2007 cars in U.S. have iPOD connectivity Sensor pocket in Nike shoes (*1 million sold in 74 days) Person to Person Person to Machine Machine to Machine The shift in communications The Mobile Phone becomes your office phone Texting / IM continues to increase
  • 33. Nortel’s Communication Evolution for Enterprise Transformation Business Optimized Communications Communications Enabled Applications User Initiated Event Initiated Business Productivity Simplicity & Effectiveness Phase 3 Business Application Convergence Unified Communications (SIP) Consistent Experience Multimedia Applications Person/Group Productivity Anywhere Anytime Any Device Phase 2 Communications Convergence IP Telephony VoIP Network Consolidation TCO & Virtualization Phase 1 Network Convergence
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  • 38. Nortel Unified Communications Building Blocks Business Grade IP / SIP Mobility Survivable, Geographic Business Continuity Independent Analysts Recognize AT&T in Leaders Quadrant for BOTH Wired and Wireless Networks Integrated Applications Gateways, TUI / GUI / Presence, Video Communication Servers CS1000E CS1000M Communications Clients / Devices Pocket PC Softphone Wireless 2001 Low cost IP Digital phones Multimedia client 2007 Colour IP Screenphone IP Softphone Endpoints provide a consistent user experience and features regardless of transport mechanism. Network Wireless Wired Applications MG1000E MG1000B SRG
  • 39. Nortel Convergence Roadmap Positioned for Any Business Need Norstar Meridian 1 BCM Meridian 1 IE CS 1000 MPS 500 / 1000 Branch Office CS1000 Meridian Remotes BCM SRG Survivable branch options CS 2100 SL 100 SOHO Branch Enterprise Large Enterprise Soft Clients Mobile Clients Desktop Clients IP Enabled Collaborative Converged Traditional
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  • 41. Nortel – A Strategic, Valued IP Convergence Strategy for Customers Historic and Continued Independent, Analysts Recognize Nortel for Technology Leadership Nortel has staked out a "Business Made Simple" strategy based on the observation that hyper-connectivity — powered by unified communications (UC) — is a foundation of the business world today and tomorrow
  • 42. Nortel positioned in the Leaders Quadrant for 2008 U.S. Unified Communications Provider Magic Quadrant. (September 2008) Unified Communications Contact Center Frost & Sullivan Market Leadership Award for its Interactive Voice Response (IVR) solution in the Contact Center Application category (Feb 2008) Unified Communications Excellence Award Nortel Converged Office Nortel Multimedia Communication Server 5100 (2008) Contact Center IVR Nortel has a robust UC product line that is deployed with a flexible service-oriented architecture (SOA) infrastructure such that UC can be implemented as a Web service. Nortel further drives its ability to service businesses by building deep technical and marketing relationships with enterprise collaboration software leaders, IBM and Microsoft (March 2008) Nortel Industry Recognition Nortel is listed in the Leaders Quadrant for 2008 Worldwide, Contact Center Infrastructure (November 2008) Corporate Telephony Nortel is listed in the Leaders Quadrant for 2008, Corporate Telephony (August 2008) Nortel is listed in the Leaders Quadrant for 2008 IVR and Voice Portal (February 2008) IVR and Voice Portal INTERNET TELEPHONY magazine named Interactive Communications Portal and BCM450 as recipient of its 2008 Product of the Year Award (Jan 2009)
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  • 45. The Nortel and AT&T Advantage The Power of 2 … for You Sunrise, FL March 10, 2009
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