Te presentamos un resumen de la sesión que Niall Gallacher, Global Director - Qlik Indsutry Solutions, realizó sobre cómo muchas organizaciones de servicios profesionales de todo el mundo están aprovechando analíticas innovadoras para impulsar el éxito en sus estrategias de transformación digital.
2. Niall Gallacher
Global Director,
Qlik Industry Solutions.
niall.gallacher@qlik.com
Join this session to hear how professional and
business service organisations around the globe
are leveraging innovative analytics to drive
success in their digital transformation strategies.
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Contents
• Strategic need for Digital Transformation and the benefit of Analytics
• Industry Challenges and Responses
• Transformation Approaches to Analytics
• Typical Analytical Solutions
• Analytical Techniques which aid Digital Transformation
• Example Professional Services Implementations
• Actionable Takeaways and Q&A
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Strategic Market Drivers & Industry Trends
1. Expansion & Diversification:
• Leverage Global Resource Availability
• Develop New (adjacent) Service Lines
2. Commoditization & Cost Pressure:
• Near / Off-Shore Pressures
• Value Based Contracting (vs T&M)
3. Workforce Enablers:
• Increasingly Agile & Adaptable Workers
• Diversity (Gender, Ethnicity, Language)
4. Regulation
• Increasing & Changing Regulations
• Complex Employment, Accounting, etc. Data
7. Strategic Need for Data Analytics:
data driven
digital
transformation
insight
data
Forward looking analysis & discovery
Predict future outcomes, rather than
simply reviewing previous
performance
Provide informative insight,
rather than basic reports
Discover & simulate rather than slice & dice
Model possible changes that could occur as
the business transforms over time
Use key performance predictors
(KPP’s) as well as (KPI’s)
Uncover hidden patterns
Provide c-suite with critical planning data,
readily consumable manner while mobile
Increase transparency
Cut costs & improve efficiency
Digital Transformation of Professional & Business Services
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Traditional BI has not enabled the business
The constraints to developing insights
are due to the IT development process
The company’s IT system is not optimized to enable
business decision makers in all departments to
effectively do their job
The current development cycle for new analytical
insights is too long and does not match
my business requirements
Source: Cap Gemini research
45%
agree or strongly
agree
52%
agree or strongly
agree
47%
agree or strongly
agree
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Many different Professional Services organizations are adopting digital transformation
strategies by leveraging data analytics for competitive advantage.
Challenges & Responses within
Professional Services
Consulting, Audit and Tax
• Increase audit veracity (& sampling)
• Improve resource allocation
• Optimize cost allocations
• Maximize account profitability
• Increase transparency
• Create new lines of business
Legal
• Attorney Dashboards
• Reduce reporting time
• Generate insights
• Understand matter & case costs
• Track activities
• Improve billing & profitability
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Many different Business & Engineering Services organizations are adopting digital
transformation strategies by leveraging data analytics for competitive advantage.
Challenges & Responses within
Business & Engineering Services
Engineering & Construction Services
• Improve resource allocation
• Increase supply chain efficiency
• Maximize account / project profitability
• Generate insights
• Optimize cost allocation & transparency
• Create new lines of business
Business Services, Computer & Data
Service Providers
• Increase sales performance
• Improve resource utilization & billing
• Monetize data services via portals
• Optimize cost allocation & transparency
• Create new lines of business
• Single view of operational delivery
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Visualizations with Context:
• KPI Objects can simplify complex tables to direct user comparison
Analytical Techniques
Beyond tables, trends & bar charts…
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Analytical Techniques
Beyond tables, trends & bar charts…
Visualizations with Context
• Opacity can help show the data in focus relative to the wider context
Departmental Headcount of
Customer Facing Staff
• Blue is Male
• Red is Female
• Opaque is non-customer facing
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Analytical Techniques
Beyond tables, trends & bar charts…
Visualizations with Context
• Clusters & Outliers simplify human interpretation and decision making
GOOD
BAD
NORMAL
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Analytical Techniques
Beyond tables, trends & bar charts…
Visualizations with Context
• Users can apply varying lenses with alternative dimensions & measures:
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Actionable Takeaways
• Digital Transformation is well underway in many organizations
─ Many organizations are casting their traditional Reporting and BI solutions aside.
• Analytics has an important part to play in this transformation
─ Modern data and analytics approaches can help the transformation realize its goals.
• Changing from “reporting” to innovative analytics helps change embed
─ Research highlights that analytics can help the cultural adoption of change initiatives in organizations
• Example analytical solutions help demonstrate the “art of the possible”
─ Qlik has a wide array of example applications to showcase various analytical solutions.
• Many firms are emerging with new products, led by analytics
─ This creates new market potential for many firms.