QueueWiz is the first free online simulator for interactive, quick and accurate call center sizing, cost and revenue simulation. Insert your data with the intuitive interface, measure traffic intensity, expected wait times, agents’ engagement, revenue per call and per agent and margins.

1. Call Center
Simulator
QueueWiz
© Loway 2013
®

2. QueueWiz is the first free web app for
interactive, quick and accurate call center
sizing, cost and revenue simulation.
Features:
• Interactive Traffic Intensity Simulation
• Agents Engagement Time Measurement
• Wait Times, Call Lengths, Queue sizes
• Revenue per Call and per Agent
• Hourly costs, gross and margin
• Free of Charge
M. Sabot © Loway 2013
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3. QueueWiz.QueueMetrics.Com
M. Sabot © Loway 2013
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Free At

4. How to manage your online simulations 4
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5. Steps of Simulation:
• Insert your call center data in the left-hand
panel and see real time analysis on the right-hand
Panel.
• Save and share your simulation with the blue
social button.
• For help about each panel section look for
pop up Info icons.
• For free try of the Advanced Call Center Suite
QueueMetrics click the top title button.
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M. Sabot © Loway 2013

6. Enter expected number of calls
and incoming available lines.
This will set physical limits of
the queue. 6
M. Sabot © Loway 2013

7. Enter number of available
agents, expected call duration in
minutes and the maximum number
of queued customers. 7
M. Sabot © Loway 2013

8. Enter hourly agent salary, profit
per each call and probability of
profit per each call.
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M. Sabot © Loway 2013

9. The Simulation Panel measures
call center traffic
intensity, portion of time agents
are busy or free and the chance
for the queue to get full.
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10. The Panel shows on hourly base the
expected waiting time, the call
duration, the on hold calls, the queue
size, refused calls and the average
calls received while the agent is busy.
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M. Sabot © Loway 2013

11. This Panel calculates the economic
costs and income of your simulated
call center, providing measurement of
hourly calls per agent, revenue per
call, revenue per agent, total
revenue, cost and gross margin. 11
M. Sabot © Loway 2013

12. This Graph displays the
percentage of waiting before
being switched to an agent.
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13. This Graph shows the
probability for a given
number of lines to be in use.
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14. Clic the Social blu Button to
save and share your simulation
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15. About Us.
Advanced Call Center SoftwareSolutions for the Asterisk PBX.
Since 2004, Loway is leading the way in developmentof advancedsoftware solutions for
the Asterisk PBX. With QueueMetrics we set up modern standards for call center
performancemeasurement. WombatDialeris a flexible, easy to use outbound dialing
platform.
Our Mission is to put Swiss passion for precision and reliability at your service.
At Loway: our way is your way.
Measure.Improve.
QueueMetrics:www.queuemetrics.com
WombatDialer:www.wombatdialer.com
Facebook:www.facebook.com/queuemetrics
Twitter: www.twitter.com/queuemetrics
Linkedin: www.linkedin.com/company/loway
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M. Sabot © Loway 2013

16. QueueMetrics is our Advanced Call Center Software Solution Suite.
- Measure your targets, conversion rates and agent activities.
- Create accurate reports and statistics.
- Set security and privacy on individual queues.
- Support virtual and multi-tenant production environments.
- Improve your business.
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M. Sabot © Loway 2013
queuemetrics.com

17. Thanks for Using
QueueWiz!
MEASURE. IMPROVE.