1. Welcome to the Real-Time Cloud <Name> <Title>

2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the fiscal year ended January 31, 2009 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

3. Our Mission: Cloud Computing Driver, Catalyst & Evangelist 1960’s Mainframe 1980’s Client/server Today Enterprise Cloud Computing Forecast for software: cloudy.

4. Applications Moving to the Cloud 1960’s Mainframe 1980’s Client/server Today Cloud Computing Applications

5. 1960’s Mainframe 1980’s Client/server Platforms Moving to the Cloud Today Cloud Computing Platforms

6. The Cloud Computing Model Multi-tenant Automatic Upgrades Pay-as-you-go Elastic No Capital Expense Modest Operating Expense Scales With Your Business Great for times like these. Yefim Natis, VP, Distinguished Analyst

7. The Cloud Delivers Fast Time to Value Software Cloud Computing Automated Upgrades Large Operating Expenses Cloud Computing Value Value Value Time No Capital Expenses Upgrade Expense Large Capital Expense & High Risk Average 51% ROI within 12 Months2 53% of software projects cost 189% of original estimate1 1 Standish Group, Chaos Report 2006 2 Third-Party CustomerSat Research on 3,500 Salesforce.com customers, December 2008

8. The Cloud Delivers Lower TCO Cloud Computing: 46% Lower TCO1 On Premises = Hidden Costs Licenses No Upfront License Fees No Hardware Infrastructure Lower Implementation Costs Free Upgrades No Ongoing Maintenance Fees Predictable Hardware Consultants Infrastructure Maintenance Dedicated Staff Upgrades 1Source: Yankee Group: Hosted vs. Premise based Sales Solutions: TCO and Trade Offs

9. Customers Succeed Immediately in the Cloud Rapid Implementation 800 subscribers live in 45 Days 26 subscribers in 4 Days ~4,000 subscribers live in 4 Months Fast Business Results Increased sales 30% Increased customer satisfaction rating to 92% Improved revenue visibility to 1% variance

10. First Cloud Company to Exceed: $1.1 Billion + 305 290 276 263 Annual Revenue 248 217 192 177 Quarterly Revenue ($M) 162 144 130 118 105 91 83 72 64 55 46 41 35 FY2005 FY2006 FY2007 FY2008 FY2009 FY2010 Revenue through fiscal quarter ended 1/31/09

11. Strong Growth in New Customers 59,300+ 55,400 Paying Customers 41,000 29,800 20,500 13,900 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 Fiscal Year

12. The Cloud Serves Companies of Every Size ENTERPRISE MID-MARKET SMALL BUSINESS

13. 1/1/1 Model for Strategic Corporate Philanthropy 1% Time Equity Product 140,000+ hours community service 6,000+ non-profit organizations $14 million+ grants

14. The Real-Time Cloud The world’s most complete cloud applications (software-as-a-service) The fastest way to build apps on a cloud platform (platform-as-a-service) Real-time cloud infrastructure (infrastructure-as-a-service)

15. The Real-Time Cloud ISO 27001 Certified Security Proven, Real-Time Scalability Proven Reliability Real-Time Upgrades Real-Time Query Optimizer Real-Time Sandbox Environments Salesforce to Salesforce Proven Real-Time Integration 3 Global Data Centers & Disaster Recovery Real-Time Transparent System Status Multitenant Kernel

16. The Real-Time Cloud Unlimited Real-Time Customization Granular Security & Sharing Real-Time Workflow & Approvals Programmable User Interface Programmable Cloud Logic Real-Time Mobile Deployment Real-Time Analytics 750+ Integrated Applications Integrated Content Library Real-Time Web Sites ISO 27001 Certified Security Proven, Real-Time Scalability Proven Reliability Real-Time Upgrades Real-Time Query Optimizer Real-Time Sandbox Environments Salesforce to Salesforce Proven Real-Time Integration 3 Global Data Centers & Disaster Recovery Real-Time Transparent System Status Multitenant Kernel

17. The Real-Time Cloud Unlimited Real-Time Customization Granular Security & Sharing Real-Time Workflow & Approvals Programmable User Interface Programmable Cloud Logic Real-Time Mobile Deployment Real-Time Analytics 750+ Integrated Applications Integrated Content Library Real-Time Web Sites ISO 27001 Certified Security Proven, Real-Time Scalability Proven Reliability Real-Time Upgrades Real-Time Query Optimizer Real-Time Sandbox Environments Salesforce to Salesforce Proven Real-Time Integration 3 Global Data Centers & Disaster Recovery Real-Time Transparent System Status Multitenant Kernel

19. The World’s Most Complete Sales Application Integrated Content Library AppExchange Email & Productivity Real-Time Approvals & Workflow Genius Leads & Campaigns Accounts & Contacts Forecasting & Analytics Opportunities Partners

21. Plan account strategies

22. Log calls, emails, tasks, and events

23. Track activity historyAccounts & Contacts

25. Manage multi-channel campaigns

26. Capture and route leads automatically

28. Track products, pricing, and discounts

29. Track competition and win-loss ratiosOpportunities Opportunity Stage

30. Forecast and Analyze Your Sales in Real-Time Maximize Forecast Accuracywith customizable forecasting Gain Real-Time Visibility into performance, pipeline, revenue, win rates, and activities Forecasting & Analytics

34. Assemble the perfect pitch

36. Get smart about which sales strategies work

37. Get smart about which content worksIndustry expert Product expert Pricing expert Mid-marketexpert

39. Share contacts, leads, opportunities, & product dataPartners Your Company Your Partners

41. Add sales compensation, sales operations, or contract apps

42. View, Try, Install

43. Reviewed by Salesforce.com750+ Apps 25,700+ Customers have installed one or more apps

44. Salesforce.com Customers Succeed in the Sales Cloud Average Improvements of 3,500+ Salesforce Customers Surveyed by Market Tools, Inc., December 2008

45. Dell Manages a Global Organization in the Sales Cloud One Global CRM 15,000 Successful Sales Users Across 20 Countries 10% Increase in Sales Productivity $1 Billion in Approved Partner Deal Registrations - Michael Dell

46. Dr Pepper Snapple Gains Key Sales Insights From the Sales Cloud 300 sales reps track 10,000+ accounts across the Fountain Sales and Bottles & Cans divisions Hundreds of dashboardstrack key KPIs like sales call volume Scheduled email dashboards alert the teams and drive accountability

48. Yesterday’s Contact Center Needs to Evolve But customers are here Companies invested here Discussion Groups Partner Websites Contact Center Social Communities

49. Customer Portal Ideas Chat Search Partners Email Join the Conversation Call Center Social Service Cloud Manager

50. Answer Every Question with Leading Knowledge Base Find Answers Fast Only Relevant Answers Scales Massively Intelligent Customers Agents Partners

52. Complete Case Management

53. CTI Integration

54. Workflow and EscalationCall Center 6,800+ Customer Call Centers

56. Let customers contact support on their time, on their deviceEmail

57. Integrate with Chat for Real-Time Service Maximize Agent Productivity Handle multiple cases at once Maximize Customer Satisfaction Serve customers in real-time Chat

59. Build a customer communityLower Service Costs Customer Portal $7.50 50¢ Call Center Interaction Self-Service Interaction

61. Let customers discuss & vote on ideas

62. Build an online communityIdeas Online blog by Angela Vargo, June 2008

63. Share Cases and Information with Partners Drive better service through partners Increase efficiencies in working with partners Distributors Resellers Partners Vendors

64. Join Customer Conversations in Facebook and Twitter Capture customer conversations and knowledge Share knowledge with your customers Social

65. Help Your Customers Find Knowledge with Google Search Publish your knowledge, ideas, and content on your public web site… … so Google can help your customers find the answer Knowledge Ideas Content

66. Qualcomm Opens New Support Channel In One Week 20,000 customers (engineers) that require 24/7 tech support Deployed first customer portal In 1 week Made the latest answers easy to find Reduced IT CRM support costs by 60% $11B Chip Manufacturer Mark Silber IT Systems Architect

67. Salesforce Helps NJ Transit Keep Rolling 150 Customer Service Agents 600% More Inquiries Handled 0 New Agents Required 36% ImprovedResponse Time Tim Wierzbicki, Manager

69. The Real-Time Cloud Unlimited Real-Time Customization Granular Security & Sharing Real-Time Workflow & Approvals Programmable User Interface Programmable Cloud Logic Real-Time Mobile Deployment Real-Time Analytics 750+ Integrated Applications Integrated Content Library Real-Time Web Sites ISO 27001 Certified Security Proven, Real-Time Scalability Proven Reliability Real-Time Upgrades Real-Time Query Optimizer Real-Time Sandbox Environments Salesforce to Salesforce Proven Real-Time integration 3 Global Data Centers & Disaster Recovery Real-Time Transparent System Status Multitenant Kernel

70. Programmable User Interface AppExchange Real-Time Mobile Deployment Real-Time Workflow & Approvals Real-Time Web Sites Programmable Cloud Logic Integrated Content Library The Fastest Way to Build Custom Cloud Apps Granular Security & Sharing Real-Time Analytics Unlimited Real-Time Customization

71. Unlimited Real-Time Customization Easy, Real-Time Customization for Managing All Your Data Your Database Unlimited Custom Objects & Fields Build any Table Add any Field Automatic Audit History Tracking Automatic Performance Tuning 14,700,000+ Customer Customizations 510,000+ Custom Objects (Tables)

72. Programmable User Interface Maximize User Productivity with the Right UI Create Any User Interface Use Code to Create Any Page Use Clicks to Create New Forms Componentized Interface Create Interfaces for Mobile Devices 180,000+ Custom User Interfaces

73. Programmable Cloud Logic Fast Application Development without the Cost of Infrastructure Programmatic Business Logic Complex Transactional Logic Stored Procedures Triggers Data Validation 45,000,000+ Lines of Apex Code

74. Real-Time Workflow and Approvals Engine Automated Business Rules through Point-and-Click Workflow Send Back No Real-Time Workflow Time-Based Triggers Approvals Formula-based Outbound Messaging Approve No Action For 2 Days Request Approval Escalate Approve Yes Send to Accounting 220,000+ Custom Workflow Rules

75. Real-Time WebsitesNow in Developer Preview Lower Costs & Increase Speed of Development Deploy Your Apps Instantly to the Web Connect Your Apps with Your Website Collect CRM Data from the Web 1,600+ Developer Sites

76. Real-Time Mobile DeploymentHave us show you how Salesforce uses Mobile Write Once Run Everywhere Avoid the hassle of developing apps across multiple devices Run your mobile and desktop apps on one platform Real-Time app deployment Available for all major device platforms Works seamlessly online or offline

77. Integrated Content Library Share the Best Content Across Your Company Tagging, Ratings, & Comments Subscriptions Full Text Search Complete Security and Sharing Assemble & Publish Content Track Content Usage Integrated Content Library

78. Real-Time Analytics Real-Time Visibility with Easy to Create Reports Customizable by Business Users Real-Time Reporting Integrated Analytics Across All Apps Security Controls Mobile Access Email Dashboard Delivery Real-Time Updates Real-Time Updates

79. Granular Real-Time Security Model Flexible Data Sharing with Point-and-Click Rules Field, Object and Record-Level Control Sharing Across All Apps Custom Rules Across Roles & Profiles Integrated with API, Reporting & Search

80. 750+ Integrated Applications Your Choice of 750+ Partner Applications Trusted Native Apps Reviewed by Salesforce.com View, Try, Install Built on Force.com Best-in-class CRM & Non-CRM Apps 750+ Apps 200+ Native Apps

81. Fastest Way to Build Apps Months/ Years to Build Build Datacenter Build Analytics Buy Servers Build Security Build Search Build Workflow Build Sharing Deploy Mobile Build App Globalize Days/Weeks to Build Build App time

82. EA Runs Their Business in the Gaming Cloud Gabrielle Toledano Customer Hero

83. Starbucks Builds Pledge 5 Site Fast on Force.com

85. The Real-Time Cloud Unlimited Real-Time Customization Granular Security & Sharing Real-Time Workflow & Approvals Programmable User Interface Programmable Cloud Logic Real-Time Mobile Deployment Real-Time Analytics 750+ Integrated Applications Integrated Content Library Real-Time Web Sites ISO 27001 Certified Security Proven, Real-Time Scalability Proven Reliability Real-Time Upgrades Real-Time Query Optimizer Real-Time Sandbox Environments Salesforce to Salesforce Proven Real-Time Integration 3 Global Data Centers & Disaster Recovery Real-Time Transparent System Status Multitenant Kernel

86. Real-Time Upgrades Proven Real-Time Integration Real-Time Query Optimizer Real-Time Sandbox Environment Proven Real-Time Scalability Salesforce to Salesforce World’s First Real-Time Cloud Proven Reliability 3 Global Data Centers & Disaster Recovery ISO 27001 Certified Security Real-Time Transparent System Status

87. Multitenant Kernel The Foundation for the Real-time Architecture Continuous Advancement Single Multitenant Infrastructure & Kernel Your Success Security Performance Reliability Upgrades Scale 55,000+ Companies Latest Technology Highest Performance & Security Real-time Provisioning No Hassle Upgrades

89. SSL encryption

90. Identity confirmation

92. Fault tolerant, multi-layered firewall

93. Intrusion detection

95. Biometric readers

96. Silent alarms

97. CCTV

99. Proven, Real-Time Scalability Fast Deployment and Real-Time Scalability Proven by the Largest Enterprises ~25,800 Subscribers ~20,000 Subscribers ~65,000 Subscribers 100 Customers with over 1,000Subscribers 50Customers with over 2,500Subscribers 10Customers with over 20,000Subscribers

100. Real-Time Query Optimizer Fast Data Access with Massive Scale Web clients Query Optimization Engine API calls <300 ms Massive Scalability Across Multiple Dimensions: Your Security Your Sharing Rules Your Search Your Company Your Role Your Metadata

101. Real-Time, Transparent System Status Confidence, Transparency, and Trust Live System Status Security Best Practices Historical Performance

102. Real-Time, Automated Upgrades Painless, No Hassle Upgrades 28 Major Releases Every Customization & Integration Automatically Upgraded Always have the Latest Innovations & Technology

103. Proven, Real-Time Integration Connect the Clouds Leverage Your Existing Investments 100M+ API calls/day >50% of Transactions through API Native Oracle & SAP Connectors Consume External Web Services Build New Web Services Leverage Existing Investments 60+ Certified Integration Middleware Connectors Force.com for Facebook Force.com for Google Force.com for Amazon Web Services

104. Real-Time Sandbox Environments Eliminate Risk in Deployment Fully Replicated Development Environments Support any IT Governance Strategy Production-class Infrastructure One Click Import/Refresh of Your Production Data Refresh Anytime Production Development Testing Training

105. Salesforce to Salesforce Real-Time Data Exchange Set up Any Connection Share Any Process Easy to Share Data with Other Companies Avoid the Cost of Integration

106. Three Global Production Data Centers Salesforce.com Data Center Locations You Focus on Innovation. We Focus on Infrastructure. Geographically-dispersed, mirrored data centers Near real-time replication Seamless disaster recovery Dedicated, path diverse network backbone No single points of failure Carrier neutral network strategy Main Production Data Center Back-up Production Data Center Production Data Center & Archive Production-Class Development Lab & Archive

107. The Real-Time Cloud The world’s most complete cloud applications (software-as-a-service) The fastest way to build apps on a cloud platform (platform-as-a-service) Real-time cloud infrastructure (infrastructure-as-a-service)

108. Start Today with Our Free Trial Prospective Customers: Start your 30-Day Trial Today Ask your Salesforce AE and SE to work with you in real-time Existing Customers: Extend Salesforce to Your Customer Service Organization Sign-up for a Free Developer Account

109. The Real-Time Cloud Unlimited Real-Time Customization Granular Security & Sharing Real-Time Workflow & Approvals Programmable User Interface Programmable Cloud Logic Real-Time Mobile Deployment Real-Time Analytics 750+ Integrated Applications Integrated Content Library Real-Time Websites ISO 27001 Certified Security Proven, Real-Time Scalability Proven Reliability Real-Time Upgrades Real-Time Query Optimizer Real-Time Sandbox Environments Salesforce to Salesforce Proven Real-Time Integration 3 Global Data Centers & Disaster Recovery Real-Time Transparent System Status Multi-Tenant Kernel

111. Oracle On-Demand’s Real-Time Cloud Unlimited Real-Time Customization Granular Security & Sharing Real-Time Workflow & Approvals Programmable User Interface Programmable Cloud Logic Real-Time Mobile Deployment Real-Time Analytics 750+ Integrated Applications Integrated Content Library Real-Time Web Sites ISO 27001 Certified Security Proven, Real-Time Scalability Proven Reliability Real-Time Upgrades Real-Time Query Optimizer Real-Time Sandbox Environments Salesforce to Salesforce Proven Real-Time Integration 3 Global Data Centers & Disaster Recovery Real-Time Transparent System Status Multitenant Kernel

112. Microsoft On-Premise’s Real-Time Cloud $ $ $ $ $ Unlimited Real-Time Customization Granular Security & Sharing Real-Time Workflow & Approvals Programmable User Interface Programmable Cloud Logic $ $ $ $ Real-Time Mobile Deployment Real-Time Analytics 750+ Integrated Applications Integrated Content Library Real-Time Web Sites $ $ $ ISO 27001 Certified Security Proven, Real-Time Scalability Proven Reliability Real-Time Upgrades Real-Time Query Optimizer $ $ Real-Time Sandbox Environments Salesforce to Salesforce Proven Real-Time Integration 3 Global Data Centers & Disaster Recovery Real-Time Transparent System Status Multitenant Kernel